#101 The front Porch of Customer Service is the call Center
#101 The front Porch of Customer Service is the call Center
What does the invention of the Air conditioner have to do with the call center? We discuss the impact of your phone syst... Read more
23 Jun 2022
•
2mins
#100 - Customer Retention is the holy grail
#100 - Customer Retention is the holy grail
The status quo is to focus on acquisition as opposed to retention. Most of the current approach is built on faulty premi... Read more
25 Mar 2022
•
29mins
#99 How to convert half of your site visitors w Dr Anna Harrison
#99 How to convert half of your site visitors w Dr Anna Harrison
-The status quo is to convert less than 5% of guests - Most of the current approach is built on faulty language -How can... Read more
24 Mar 2022
•
33mins
#98 Citizen Customer Services designed to fail
#98 Citizen Customer Services designed to fail
Government and citizen services Calling the Taliban government Has anyone knocked at your door yet? Why do you think ... Read more
21 Jan 2022
•
40mins
Most Popular Podcasts
The Joe Rogan Experience
TED Talks Daily
The Tim Ferriss Show
The Daily
Stuff You Should Know
Oprah's SuperSoul Conversations
Armchair Expert with Dax Shepard
#97 You are punished for loyalty
#97 You are punished for loyalty
Quote “I used to say I was stuck in an abusive relationship with American Airlines.” My first experience with an Ame... Read more
11 Jan 2022
•
42mins
#96 The ROI of customer service is dubious
#96 The ROI of customer service is dubious
Shauna and Amas continue the conversation and laughs while discussing Waiting for Service. Is the start up cost of sett... Read more
4 Jan 2022
•
33mins
#95 Bad Customer Service happens on purpose
#95 Bad Customer Service happens on purpose
“Your customer service experience isn’t bad by accident. Most of it was intentionally built to be mediocre.” Shauna and ... Read more
28 Dec 2021
•
38mins
#94 Evolution of Customer experience with Steven Bellghem
#94 Evolution of Customer experience with Steven Bellghem
Amas has a great conversation with world renown author and keynote speaker Steven Van Bellghem. You will enjoy hearing a... Read more
19 Apr 2021
•
33mins
#93 Being a Service Agent can be better we will show you how
#93 Being a Service Agent can be better we will show you how
The conversation continues with those crazy people guys, Brian and Ted from 5th Talent. In part two they discuss: The ... Read more
8 Feb 2021
•
23mins
#92 Being a service employee still sucks and how to fix it
#92 Being a service employee still sucks and how to fix it
Amas visits with Brian Kearney and Ted Nardin, founders of 5th Talent for two great discussions. In this first one, they... Read more
3 Feb 2021
•
22mins
