How to Flex Your Voice of Customer Muscle With Slack VOC Expert
How to Flex Your Voice of Customer Muscle With Slack VOC Expert
Having worked for the last four years in Voice of Customer at large companies (first Lyft and now Slack), it’s safe to s... Read more
11 Jul 2022
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29mins
Build the Product Your Customers Want Using VOC Data
Build the Product Your Customers Want Using VOC Data
With a background in Marketing & Growth at companies like Hubs, Recruitee, and Growth Tribe Academy, Ferdinand Goetz... Read more
28 Jun 2022
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28mins
The Meeting That Every VOC Program Is Missing
The Meeting That Every VOC Program Is Missing
Beyond being the most entertaining guest we’ve had on the show, Jeanne Hopkins, CRO at OneScreen.ai & former CMO at ... Read more
14 Jun 2022
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39mins
Box’s Jeff Justice Williams on Building a VOC Program at Scale
Box’s Jeff Justice Williams on Building a VOC Program at Scale
Jeff Justice Williams is the Sr. Executive Director of Enterprise Customer Success at Box and has led CS teams at compan... Read more
6 Jun 2022
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33mins
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Actually Closing the Loop With Customers in a VOC Program
Actually Closing the Loop With Customers in a VOC Program
Having played critical roles on Voice of Customer teams at companies like VMware, Red Hat, and Citrix, Nick Woerner, cur... Read more
16 May 2022
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29mins
The Advanced Voice of Customer Program Blueprint
The Advanced Voice of Customer Program Blueprint
Here’s VP of Customer Success at ESG, Peter Armaly, to kick off our new podcast series on Voice of the Customer (VOC) pr... Read more
6 May 2022
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36mins
Digital CS at Mega-Scale: VMware’s Approach
Digital CS at Mega-Scale: VMware’s Approach
VMware’s Meenu Agarwal runs one of the largest books of business in the world. As SVP of Customer Success at a company w... Read more
10 Mar 2022
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25mins
A Quick-Start Guide to Data-Driven Digital CS
A Quick-Start Guide to Data-Driven Digital CS
Dan Ennis, the Manager of the US Scale Customer Success team at Monday.com, came on the Nuffsaid podcast this week to sh... Read more
24 Feb 2022
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30mins
The 5 Stages of Digital Customer Success Maturity
The 5 Stages of Digital Customer Success Maturity
In this episode, Marley Wagner, VP of Marketing & Digital Customer Success at ESG, shares her company’s sophisticate... Read more
16 Feb 2022
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26mins
Tips for Launching a Digital CS Strategy, with Elisabeth Courland
Tips for Launching a Digital CS Strategy, with Elisabeth Courland
For Elisabeth Courland, Digital CSM at Agorapulse, launching a Digitally-Led Customer Success program is about starting ... Read more
10 Feb 2022
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25mins
