Cover image of Service Industry Success

Service Industry Success

Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors... Read more

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70. A Life Altering Test Result

70. A Life Altering Test Result

Ever wish your employees were more proactive?Ever wonder how to get your employees to think and act like a winner?Someon... Read more

12 Jul 2022

21mins

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69. Modality Shift

69. Modality Shift

You can feel things changing. Some industries, and individual companies, are experiencing more dramatic changes than oth... Read more

5 Jul 2022

24mins

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68. Balancing Act

68. Balancing Act

No doubt you’ve heard somebody say “Insanity is doing the same thing over and over again and expecting different results... Read more

28 Jun 2022

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67. Teaching Your Team the Customer's Journey

67. Teaching Your Team the Customer's Journey

You ever feel like your employees just don’t get it? Like it just seems they don’t understand why you want or need thing... Read more

21 Jun 2022

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66. Increasing Revenue

66. Increasing Revenue

With costs going up like crazy right now, many business owners have figured out that they need to increase revenue. But ... Read more

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65. Keeping Your Business Safe

65. Keeping Your Business Safe

Before our business can thrive, it must be stable. To achieve stability, we must eliminate or mitigate risks - to the de... Read more

7 Jun 2022

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64. Speaking the Customer's Language

64. Speaking the Customer's Language

How can you speak about - or teach your sales and/or service professionals to speak about - providing your customers a s... Read more

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63. The Crab Pot Theory

63. The Crab Pot Theory

Some people in your life are going to say things which can support your existing negative thoughts about your ability to... Read more

24 May 2022

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62. The Four Types of Conflict Resolution

62. The Four Types of Conflict Resolution

There are basically four types of conflict resolution. Which one does your company's culture embrace?Also, if you're loo... Read more

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61. The Top Reasons Our Employees Don't Do What We Need - Part Four

61. The Top Reasons Our Employees Don't Do What We Need - Part Four

One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees ... Read more

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