Ranked #1
Reducing Risk Through Operational Excellence | Michael Popa
Reducing Risk Through Operational Excellence | Michael Popa
In this episode we talk about improving the customer experience and reducing risk through operational excellence, so we ... Read more
23 Feb 2023
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21mins
Ranked #2
The Power of Identification to Build Employee and Customer Connection | Aaron Painter
The Power of Identification to Build Employee and Customer Connection | Aaron Painter
Today we talk about the power of identification to build employee and customer connection, so we brought on Aaron Painte... Read more
16 Feb 2023
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22mins
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Customer Processes Are Easy to Think about, But Harder to Implement | Ali Ghumman
Customer Processes Are Easy to Think about, But Harder to Implement | Ali Ghumman
In this episode we talk about building customer focused organizational processes with Ali Ghumman who is the Global VP o... Read more
9 Feb 2023
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Ranked #4
Transformation in Customer Service with Crispin Thompson | Align Your Business to This Idea of Experience
Transformation in Customer Service with Crispin Thompson | Align Your Business to This Idea of Experience
Today we’re going to talk about transformation and how to really focus and align your business to this idea of experienc... Read more
2 Feb 2023
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How to Relate to Customers in a Way That’s Unique and Scalable | Owen Robinson
How to Relate to Customers in a Way That’s Unique and Scalable | Owen Robinson
In this episode we’re going to talk about how to relate to customers in a way that’s unique and in a way that’s scalable... Read more
8 Dec 2022
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Ranked #6
Improving Your Digital Presence with Good User Experience | Hannah McNaughton
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Today we’re gonna be talking about good customer experience and how that can improve your digital presence, and to do th... Read more
1 Dec 2022
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Personalization Journey Mapping | Chris Brogan
Personalization Journey Mapping | Chris Brogan
Today we have a fun talk track and we’re gonna be talking about personalization journey mapping with a little bit of a f... Read more
24 Nov 2022
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Ranked #8
How to Build a Brand Strategy That Drives Your Customer Experience | Bettina Papirio-Faerber
How to Build a Brand Strategy That Drives Your Customer Experience | Bettina Papirio-Faerber
Today we’re going to talk about how to build a brand strategy that drives your customer experience and to do that we bro... Read more
17 Nov 2022
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Ranked #9
Outsourcing Customer Experience | Rhonda Rohtstein
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We have a special guest with us today, Rhonda Rothstein, who is currently the President of the North East region of the ... Read more
3 Nov 2022
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Ranked #10
How to Use Data to Transform Your Customer Journey | Biren Fondekar
How to Use Data to Transform Your Customer Journey | Biren Fondekar
Today we’re discussing something that is becoming even more important today, which is how to use data to transform your ... Read more
27 Oct 2022
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20mins
