Jeroen Schutrup

In this episode I talk to Jeroen Schutrup about his home lab.  He has dedicated an entire too to it with a nicely populated rack.  He even made network diagrams (see his blog linked below)! Connect with Jeroen LinkedIN: https://www.linkedin.com/in/jeroenschutrup/ Blog: https://megalith.rocks/homelab/ My Contact Info: Dustin@sysadminshow.com https://www.linkedin.com/in/dustinreybrouck/ Credits: Music by Ian Mayzak

In this episode I talk to Jeroen Schutrup about his home lab. He has dedicated an entire too to it with a nicely populated rack. He even made network diagrams (see his blog linked below)! Connect with Jeroen LinkedIN: <a href="https://www.linkedin.com/in/jeroenschutrup/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/jeroenschutrup/</a> Blog: <a href="https://megalith.rocks/homelab/" rel="noreferrer noopener nofollow" target="_blank">https://megalith.rocks/homelab/</a> My Contact Info: <a href="mailto:Dustin@sysadminshow.com" rel="noreferrer noopener">Dustin@sysadminshow.com</a> <a href="https://www.linkedin.com/in/dustinreybrouck/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/dustinreybrouck/</a> Credits: Music by Ian Mayzak

SAS 056 – Home Lab Deep Dive with Jeroen Schutrup

Amanda Berlin

In this episode I speak with Amanda Berlin, the Lead Incident Detection Engineer at Blumira, about her project Logmira.  We discuss the benefits of enabling enhanced logging on Windows systems and how Logmira can streamline that process.   Connect with Amanda Twitter: https://twitter.com/InfoSystir Mental Health Hackers: https://twitter.com/HackersHealth Logmira: https://github.com/Blumira/Logmira Blumira: https://twitter.com/blumirasec My Contact Info: Dustin@sysadminshow.com https://www.linkedin.com/in/dustinreybrouck/ Credits: Music by Ian Mayzak

In this episode I speak with Amanda Berlin, the Lead Incident Detection Engineer at Blumira, about her project Logmira. We discuss the benefits of enabling enhanced logging on Windows systems and how Logmira can streamline that process. Connect with Amanda Twitter: <a href="https://twitter.com/InfoSystir" rel="noreferrer noopener nofollow" target="_blank">https://twitter.com/InfoSystir</a> Mental Health Hackers: <a href="https://twitter.com/HackersHealth" rel="noreferrer noopener nofollow" target="_blank">https://twitter.com/HackersHealth</a> Logmira: <a href="https://github.com/Blumira/Logmira" rel="noreferrer noopener nofollow" target="_blank">https://github.com/Blumira/Logmira</a> Blumira: <a href="https://twitter.com/blumirasec" rel="noreferrer noopener nofollow" target="_blank">https://twitter.com/blumirasec</a> My Contact Info: <a href="mailto:Dustin@sysadminshow.com" rel="noreferrer noopener">Dustin@sysadminshow.com</a> <a href="https://www.linkedin.com/in/dustinreybrouck/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/dustinreybrouck/</a> Credits: Music by Ian Mayzak

SAS 055 – Enhanced Windows Logging with Amanda Berlin

This is the fourth of a twelve episode series called IT Without A Degree.  It is the original concept that lead me to start the podcast.  When I started in IT I had no degree or formal training.  This isn’t the path for everyone, but it worked for me an can work for you. In this episode I explain how to move to your second IT job.    Contact Info: Dustin@sysadminshow.com https://www.linkedin.com/in/dustinreybrouck/ Twitter: @sysadminshow Credits: Music by Ian Mayzak

This is the fourth of a twelve episode series called IT Without A Degree. It is the original concept that lead me to start the podcast. When I started in IT I had no degree or formal training. This isn’t the path for everyone, but it worked for me an can work for you. In this episode I explain how to move to your second IT job. Contact Info: <a href="mailto:Dustin@sysadminshow.com" rel="noreferrer noopener">Dustin@sysadminshow.com</a> <a href="https://www.linkedin.com/in/dustinreybrouck/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/dustinreybrouck/</a> Twitter: <a href="https://twitter.com/sysadminshow" rel="noreferrer noopener nofollow" target="_blank">@sysadminshow</a> Credits: Music by Ian Mayzak

SAS 054 – IT Without A Degree – Your Second IT Job

This is the third of a 12 episode series called IT Without A Degree.  It is the original concept that lead me to start the podcast.  When I started in IT I had no degree or formal training.  This isn’t the path for everyone, but it worked for me an can work for you. In this episode I explain how to find your first IT job.    Contact Info: Dustin@sysadminshow.com https://www.linkedin.com/in/dustinreybrouck/ Twitter: @sysadminshow Credits: Music by Ian Mayzak

This is the third of a 12 episode series called IT Without A Degree. It is the original concept that lead me to start the podcast. When I started in IT I had no degree or formal training. This isn’t the path for everyone, but it worked for me an can work for you. In this episode I explain how to find your first IT job. Contact Info: <a href="mailto:Dustin@sysadminshow.com" rel="noreferrer noopener">Dustin@sysadminshow.com</a> <a href="https://www.linkedin.com/in/dustinreybrouck/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/dustinreybrouck/</a> Twitter: <a href="https://twitter.com/sysadminshow" rel="noreferrer noopener nofollow" target="_blank">@sysadminshow</a> Credits: Music by Ian Mayzak

SAS 053 – IT Without A Degree – Your First IT Job

Michael Levan

I had the pleasure of speaking with Michael Levan the CTO of CloudSkills.io.  In this episode we talk about passion in IT and why it has been getting a bad reputation recently. Connect with Michael Website: https://cloudskills.io Podcast: https://cloudskills.fm LinkedIN: https://www.linkedin.com/in/michaellevan My Contact Info: Dustin@sysadminshow.com https://www.linkedin.com/in/dustinreybrouck/ Credits: Music by Ian Mayzak Episode edited by Jesse Rutledge

I had the pleasure of speaking with Michael Levan the CTO of <a href="http://CloudSkills.io" rel="nofollow" target="_blank">CloudSkills.io</a>. In this episode we talk about passion in IT and why it has been getting a bad reputation recently. Connect with Michael Website: <a href="https://cloudskills.io" rel="noreferrer noopener nofollow" target="_blank">https://cloudskills.io</a> Podcast: <a href="https://cloudskills.fm" rel="noreferrer noopener nofollow" target="_blank">https://cloudskills.fm</a> LinkedIN: <a href="https://www.linkedin.com/in/michaellevan" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/michaellevan</a> My Contact Info: <a href="mailto:Dustin@sysadminshow.com" rel="noreferrer noopener">Dustin@sysadminshow.com</a> <a href="https://www.linkedin.com/in/dustinreybrouck/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/dustinreybrouck/</a> Credits: Music by Ian Mayzak Episode edited by Jesse Rutledge

SAS 052 – Following Your Passion with Michael Levan

This is the second of a 12 episode series called IT Without A Degree.  It is the original concept that lead me to start the podcast.  When I started in IT I had no degree or formal training.  This isn’t the path for everyone, but it worked for me an can work for you. In this episode I cover what steps you should take as soon as you decide you want to go into IT.   Contact Info: Dustin@sysadminshow.com https://www.linkedin.com/in/dustinreybrouck/ Credits: Music by Ian Mayzak

This is the second of a 12 episode series called IT Without A Degree. It is the original concept that lead me to start the podcast. When I started in IT I had no degree or formal training. This isn’t the path for everyone, but it worked for me an can work for you. In this episode I cover what steps you should take as soon as you decide you want to go into IT. Contact Info: <a href="mailto:Dustin@sysadminshow.com" rel="noreferrer noopener">Dustin@sysadminshow.com</a> <a href="https://www.linkedin.com/in/dustinreybrouck/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/dustinreybrouck/</a> Credits: Music by Ian Mayzak

SAS 051 – IT Without A Degree – Preparing For The IT Field

This is the first of a 12 episode series called IT Without A Degree.  It is the original concept that lead me to start the podcast.  When I started in IT I had no degree or formal training.  This isn’t the path for everyone, but it worked for me an can work for you. Contact Info: Dustin@sysadminshow.com https://www.linkedin.com/in/dustinreybrouck/ Credits: Music by Ian Mayzak

This is the first of a 12 episode series called IT Without A Degree. It is the original concept that lead me to start the podcast. When I started in IT I had no degree or formal training. This isn’t the path for everyone, but it worked for me an can work for you. Contact Info: <a href="mailto:Dustin@sysadminshow.com" rel="noreferrer noopener">Dustin@sysadminshow.com</a> <a href="https://www.linkedin.com/in/dustinreybrouck/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/dustinreybrouck/</a> Credits: Music by Ian Mayzak

SAS 050 – IT Without A Degree – Is IT Right for Me?

In this episode I give an overview of several of the IT career paths common in the IT field.  The field is so vast and varied I was only able to scratch the surface here.   IT SupportCall CenterCorporate Help DeskSole ProprietorMSPStorage AdminEMC/DELLNetAPP3PARNutanixDatabase AdminMSSQLOracleMySQLNetworking AdminCisco/HPE/Juniper/Palo Alto, FortinetISP, Corporate, ConsultantAWS, AzureDeveloperTraditional AppsMobile AppsWeb AppsDevOpsSecOpsCyber SecurityPEN TestingLog Review/MaintenanceDesign/ArchitectureRisk Management/Business ContinuityArchitect/Sales EngineerYears of experienceDeep product knowledgeGood interpersonal skillsPartially a sales roleIT ManagementIT ManagerOne SegmentIT DirectorMultiple business segmentsDay to day operationsCIOStrategy and leadershipIT Project ManagementInternalVAREducationBloggingYouTubePodcastingClassroomOne on oneBooksFinal ThoughtsThink about the kind of work you really want to doMake a plan for how to get thereLook at LinkedIN profiles for others with that jobStart somewhere Credits: Music by Ian Mayzak Podcast edited by Jesse Rutledge

In this episode I give an overview of several of the IT career paths common in the IT field. The field is so vast and varied I was only able to scratch the surface here. <ul><li>IT Support<ul><li>Call Center</li><li>Corporate Help Desk</li><li>Sole Proprietor</li><li>MSP</li></ul></li><li>Storage Admin<ul><li>EMC/DELL</li><li>NetAPP</li><li>3PAR</li><li>Nutanix</li></ul></li><li>Database Admin<ul><li>MSSQL</li><li>Oracle</li><li>MySQL</li></ul></li><li>Networking Admin<ul><li>Cisco/HPE/Juniper/Palo Alto, Fortinet</li><li>ISP, Corporate, Consultant</li><li>AWS, Azure</li></ul></li><li>Developer<ul><li>Traditional Apps</li><li>Mobile Apps</li><li>Web Apps</li><li>DevOps</li><li>SecOps</li></ul></li><li>Cyber Security<ul><li>PEN Testing</li><li>Log Review/Maintenance</li><li>Design/Architecture</li><li>Risk Management/Business Continuity</li></ul></li><li>Architect/Sales Engineer<ul><li>Years of experience</li><li>Deep product knowledge</li><li>Good interpersonal skills</li><li>Partially a sales role</li></ul></li><li>IT Management<ul><li>IT Manager<ul><li>One Segment</li></ul></li><li>IT Director<ul><li>Multiple business segments</li><li>Day to day operations</li></ul></li><li>CIO<ul><li>Strategy and leadership</li></ul></li></ul></li><li>IT Project Management<ul><li>Internal</li><li>VAR</li></ul></li><li>Education<ul><li>Blogging</li><li>YouTube</li><li>Podcasting</li><li>Classroom</li><li>One on one</li><li>Books</li></ul></li><li>Final Thoughts<ul><li>Think about the kind of work you really want to do</li><li>Make a plan for how to get there<ul><li>Look at LinkedIN profiles for others with that job</li><li>Start somewhere</li></ul></li></ul></li></ul> Credits: Music by Ian Mayzak Podcast edited by Jesse Rutledge

SAS 049 – IT Career Options

Dylan Shields

In this episode I talk with Dylan Shields about AWS Security best practices.  The cloud is great and does make deployment and scaling easier than ever, but security best practices still remain a big responsibility of the cloud customer.     Connect with Dylan: LinkedIN:  https://www.linkedin.com/in/dylan-shields-6802b1168  AWS Security Book:  https://www.manning.com/books/aws-security  Use discount code PODSYS19 for %40 off any book at Manning!

In this episode I talk with Dylan Shields about AWS Security best practices. The cloud is great and does make deployment and scaling easier than ever, but security best practices still remain a big responsibility of the cloud customer. Connect with Dylan: LinkedIN: <a href="https://www.linkedin.com/in/dylan-shields-6802b1168" rel="nofollow" target="_blank">https://www.linkedin.com/in/dylan-shields-6802b1168</a> AWS Security Book: <a href="https://www.manning.com/books/aws-security" rel="nofollow" target="_blank">https://www.manning.com/books/aws-security</a> Use discount code PODSYS19 for %40 off any book at Manning!

SAS 048 – AWS Security with Dylan Shields

Robert Collcott

In this episode I have a conversation with Rober Collcott, A IT Technician, First Line Engineer &amp; Microsoft 365 Specialist.  We discuss the key skills for entering the information technology field.   PSA: I’m looking for someone to help me edit/produce the show.  This is a volunteer position using Adobe Audition to process about 2 hours of audio per month.  IT/SysAdmin knowledge required.  Great way to build experience and you name/ contact info will be included in the show credits.  and show notes.   Connect with Robert: LinkedIN:  https://www.linkedin.com/in/robert-collcott/  Pictures of Robert’s home lab PC he mentioned in the show!

In this episode I have a conversation with Rober Collcott, A IT Technician, First Line Engineer &amp; Microsoft 365 Specialist. We discuss the key skills for entering the information technology field. PSA: I’m looking for someone to help me edit/produce the show. This is a volunteer position using Adobe Audition to process about 2 hours of audio per month. IT/SysAdmin knowledge required. Great way to build experience and you name/ contact info will be included in the show credits. and show notes. Connect with Robert: LinkedIN: <a href="https://www.linkedin.com/in/robert-collcott/" rel="nofollow" target="_blank">https://www.linkedin.com/in/robert-collcott/</a> Pictures of Robert’s home lab PC he mentioned in the show!

SAS 047 – Key Skills For Entering IT with Robert Collcott

A podcast focused on the Information Technology workplace.  We discuss career opportunities, education/training and the technologies used today.

If you’re looking for a more technical IT podcast then this is one you should definitely listen to. I’ve listened to all of the SysAdmin Show podcasts and am really impressed with Dustin’s depth of knowledge. He does a superb job explaining the ins-and-outs of the System Administrator’s job. It’s evident that he puts a lot of thought and time into every episode. 

As someone who is slightly more interested in cybersecurity, I find this podcast very helpful in multiple ways. I highly recommend it.

Great podcast.

Sysadmin show is the best podcast there is. Dustin Reybrouck is a super genius. Listen to him.

Great Podcast

SysAdmin Show

Ken Youens-Clark

In this episode I talk with Ken Youens-Clark about using  Python for some basic scripting tasks.  We directly compare writing a small program written in both Bash and Python to see the benefits of using Python.  This is an “In The Lab” episode and an YouTube link to the video is listed below.    Thanks to Manning Publications for sponsoring this episode!  Visit www.manning.com and use the discount code podsys19 for 40% off any product.  Good anytime, so save it for when you need it.     Find/Follow Ken: Ken’s Book – Tiny Python Projects:  https://www.manning.com/books/tiny-python-projects  Twitter:  https://twitter.com/kycl4rk  YouTube:  https://www.youtube.com/user/kyclark  Resources: YouTube Video:  https://youtu.be/va5OJ2ney24 Code Examples:  https://github.com/kyclark/sysadminshow https://github.com/kyclark/tiny_python_projects

In this episode I talk with Ken Youens-Clark about using Python for some basic scripting tasks. We directly compare writing a small program written in both Bash and Python to see the benefits of using Python. This is an “In The Lab” episode and an YouTube link to the video is listed below. Thanks to Manning Publications for sponsoring this episode! Visit <a href="https://www.manning.com" rel="noreferrer noopener nofollow" target="_blank">www.manning.com</a> and use the discount code podsys19 for 40% off any product. Good anytime, so save it for when you need it. Find/Follow Ken: Ken’s Book – Tiny Python Projects: <a href="https://www.manning.com/books/tiny-python-projects" rel="nofollow" target="_blank">https://www.manning.com/books/tiny-python-projects</a> Twitter: <a href="https://twitter.com/kycl4rk" rel="nofollow" target="_blank">https://twitter.com/kycl4rk</a> YouTube: <a href="https://www.youtube.com/user/kyclark" rel="noreferrer noopener nofollow" target="_blank">https://www.youtube.com/user/kyclark</a> Resources: YouTube Video: <a href="https://youtu.be/va5OJ2ney24" rel="nofollow" target="_blank">https://youtu.be/va5OJ2ney24</a> Code Examples: <a href="https://github.com/kyclark/sysadminshow" rel="nofollow" target="_blank">https://github.com/kyclark/sysadminshow</a> <a href="https://github.com/kyclark/tiny_python_projects" rel="nofollow" target="_blank">https://github.com/kyclark/tiny_python_projects</a>

SAS 045 – In The Lab – Python vs. Bash with Ken Youens-Clark

This episode is an overview of the Security+ course I recently took.  The Security+ course is intended for those with 2 year of IT experience The course is broken down into 6 modules 21 Hours of training videos on LinkedIn Learning https://www.comptia.jp/pdf/Security%2B%20SY0-501%20Exam%20Objectives.pdf Threats attacks and vulnerabilities – 21%  Types of attacks/threats Pen testing   Technology and tools – 22%  Setting up network equipment  Introduction to various types of networking technology   Architecture and design – 15%  Deploying secure solutions   Identity and access management – 16%  Introduction to various authentication and authorization methods   Risk Management – 14%  How to balance risk vs cost   Cryptography and PKI – 12%  Cyphers, encryption and certificates     Exam SYO-501 90 Questions or less Multiple Choice Performance Based https://simulation.comptia.org/     90 Minutes Passing Score of 750 out of 900   Even if you don’t intend to get the certification the information in this course is a valuable asset to anyone working in IT.

This episode is an overview of the Security+ course I recently took. <ul> <li>The Security+ course is intended for those with 2 year of IT experience</li> <li>The course is broken down into 6 modules</li> <li>21 Hours of training videos on LinkedIn Learning <ul> <li><a href="https://www.comptia.jp/pdf/Security%2B%20SY0-501%20Exam%20Objectives.pdf" rel="nofollow" target="_blank">https://www.comptia.jp/pdf/Security%2B%20SY0-501%20Exam%20Objectives.pdf</a></li> <li>Threats attacks and vulnerabilities – 21% <ul> <li>Types of attacks/threats</li> <li>Pen testing</li> </ul> </li> <li>Technology and tools – 22% <ul> <li>Setting up network equipment</li> <li> Introduction to various types of networking technology</li> </ul> </li> <li>Architecture and design – 15% <ul> <li>Deploying secure solutions</li> </ul> </li> <li>Identity and access management – 16% <ul> <li>Introduction to various authentication and authorization methods</li> </ul> </li> <li>Risk Management – 14% <ul> <li>How to balance risk vs cost</li> </ul> </li> <li>Cryptography and PKI – 12% <ul> <li>Cyphers, encryption and certificates</li> </ul> </li> </ul> </li> <li>Exam SYO-501 <ul> <li>90 Questions or less <ul> <li>Multiple Choice</li> <li>Performance Based <ul> <li><a href="https://simulation.comptia.org/" rel="nofollow" target="_blank">https://simulation.comptia.org/</a></li> </ul> </li> </ul> </li> <li>90 Minutes</li> <li>Passing Score of 750 out of 900</li> </ul> </li> <li>Even if you don’t intend to get the certification the information in this course is a valuable asset to anyone working in IT.</li></ul>

SAS 024 – Security+

Jeff Brown

In this episode I talk with Jeff Brown, a system engineer and cloud administrator with 13+ years of experience in server and application administration.  We discuss his transition from music to IT and how he navigated his IT career to keep himself engaged and challenged. Connect with Jeff: Blog:  https://www.jeffbrown.tech LinkedIn: https://www.linkedin.com/in/jeffwaynebrown Twitter: https://www.twitter.com/jeffwbrown

In this episode I talk with Jeff Brown, a system engineer and cloud administrator with 13+ years of experience in server and application administration. We discuss his transition from music to IT and how he navigated his IT career to keep himself engaged and challenged. Connect with Jeff: Blog: <a href="https://www.jeffbrown.tech" rel="noreferrer noopener nofollow" target="_blank">https://www.jeffbrown.tech</a> LinkedIn: <a href="https://www.linkedin.com/in/jeffwaynebrown" rel="nofollow" target="_blank">https://www.linkedin.com/in/jeffwaynebrown</a> Twitter: <a href="https://www.twitter.com/jeffwbrown" rel="noreferrer noopener nofollow" target="_blank">https://www.twitter.com/jeffwbrown</a>

SAS 042 – Your IT Career Journey with Jeff Brown

Today’s episode is all about getting motivated.  If you feel like your stuck spinning your wheels in your IT career this episode will help you get moving!  We are motivated for many different reasons Basic needs Food Water Shelter   Peer pressure They want   Guilt/Fear/Obligation I should   Reward I can   Internal desire – the most rare I want     Why does motivation matter? You will be most satisfied with a career founded on an internal desire Recognition, guild and money will only bring you so much satisfaction You will likely spend 30-40 years working, so you might as well enjoy it You will earn more if you enjoy do   How to get motivated Motivation follows action Try something, even if you don’t want to Think about what you have liked in the past Make a plan Take steps toward your goal, anything to get you closer to it Focus on one primary goal for a specific period of time Create affirmation statements I am valuable   Identify and remove self limiting beliefs I don’t deserve to make over X Work shouldn’t be fun        Final Thoughts   Feeling that your work matters and that you are making a difference is considered the number one reason for job satisfaction

Today’s episode is all about getting motivated.  If you feel like your stuck spinning your wheels in your IT career this episode will help you get moving! <ul> <li>We are motivated for many different reasons <ul> <li>Basic needs <ul> <li>Food</li> <li>Water</li> <li>Shelter</li> </ul> </li> <li>Peer pressure <ul> <li>They want</li> </ul> </li> <li>Guilt/Fear/Obligation <ul> <li>I should</li> </ul> </li> <li>Reward <ul> <li>I can</li> </ul> </li> <li>Internal desire – the most rare <ul> <li>I want</li> </ul> </li> </ul> </li> <li>Why does motivation matter? <ul> <li>You will be most satisfied with a career founded on an internal desire</li> <li>Recognition, guild and money will only bring you so much satisfaction</li> <li>You will likely spend 30-40 years working, so you might as well enjoy it</li> <li>You will earn more if you enjoy do</li> </ul> </li> <li>How to get motivated <ul> <li>Motivation follows action <ul> <li>Try something, even if you don’t want to</li> <li>Think about what you have liked in the past</li> <li>Make a plan</li> <li>Take steps toward your goal, anything to get you closer to it</li> <li>Focus on one primary goal for a specific period of time</li> <li>Create affirmation statements <ul> <li>I am valuable</li> </ul> </li> <li>Identify and remove self limiting beliefs <ul> <li>I don’t deserve to make over X</li> <li>Work shouldn’t be fun</li> </ul> </li> </ul> </li> </ul> </li> </ul> Final Thoughts <ul> <li> Feeling that your work matters and that you are making a difference is considered the number one reason for job satisfaction</li></ul>

SAS 023 – Motivation

In this lab episode I run through the setup process for OpenVPN on pfSense.  If you’re new to pfSense check out episode 10.  This is a great opportunity to get hands on experience with networking, VLANs and working with certificates.  Education and book knowledge is important, but hand on experience is critical! You can also check on this episode on my YouTube channel.

In this lab episode I run through the setup process for OpenVPN on pfSense.  If you’re new to pfSense check out <a href="http://sysadminshow.com/2018/11/12/sas-010-in-the-lab-with-pfsense-networking-vmware/" rel="nofollow" target="_blank">episode 10</a>.  This is a great opportunity to get hands on experience with networking, VLANs and working with certificates.  Education and book knowledge is important, but hand on experience is critical! You can also check on this episode on my YouTube channel.

SAS 028 – In the Lab with pfSense and OpenVPN

 In this episode I discuss my experience with test prep for the CISSP exam including a 6-day boot camp I recently attended.   https://www.isc2.org/-/media/ISC2/Certifications/Exam-Outlines/CISSP-Exam-Outline-121417–Final.ashx

In this episode I discuss my experience with test prep for the CISSP exam including a 6-day boot camp I recently attended. <a href="https://www.isc2.org/-/media/ISC2/Certifications/Exam-Outlines/CISSP-Exam-Outline-121417--Final.ashx" rel="nofollow" target="_blank">https://www.isc2.org/-/media/ISC2/Certifications/Exam-Outlines/CISSP-Exam-Outline-121417–Final.ashx</a>

SAS 043 – My CISSP Test Preperation

In today’s episode I talk about patching various types of systems and my recommendations for each.   Workstations   BIOS/Firmware Update at deployment then as needed   Drivers Update at deployment then as needed    OS Update monthly  Delay one month from release date unless critical    Applications Enable auto-update if available  Update monthly if reasonable, otherwise as needed Level of effort  Cost      Servers  BIOS/Firmware Update at deployment then as needed      Drivers  Update at deployment then as needed   OS Update monthly  Delay one month from release date unless critical    Applications Deploy stable version and update annually or as needed    Networking   Firmware Deploy stable version and update annually or as needed    Printers  Firmware  Deploy stable version and update annually or as needed   Drivers Deploy stable version and update as needed    Mobile   Smartphones  Update major version as stable  Enable auto-update for minor version if historically stable  Apps should auto-update, delayed if necessary for testing    Tablets Update major version as stable  Enable auto-update for minor version if historically stable  Apps should auto-update, delayed if necessary for testing     Misc  IOT Try to deploy only if reputable manufacturer  Enable auto-updates   Intrusion Prevention  Deploy stable version and update annually or as needed   Access Control Deploy stable version and update annually or as needed   Fire Alarm Deploy stable version and update annually or as needed    Final Thoughts  Keeping systems updated is typically around 25% of your time as a SysAdmin Depending on the system much of this work will need to be completed after hours Choosing how often a system is updated is an important balance between required up time, stability and security

In today’s episode I talk about patching various types of systems and my recommendations for each.   Workstations <ul> <li>BIOS/Firmware <ul> <li>Update at deployment then as needed</li> </ul> </li> <li>Drivers <ul> <li>Update at deployment then as needed </li> </ul> </li> <li>OS <ul> <li>Update monthly </li> <li>Delay one month from release date unless critical </li> </ul> </li> <li>Applications <ul> <li>Enable auto-update if available </li> <li>Update monthly if reasonable, otherwise as needed <ul> <li>Level of effort </li> <li>Cost</li> </ul> </li> </ul> </li> </ul> Servers <ul> <li>BIOS/Firmware <ul> <li>Update at deployment then as needed</li> </ul> </li> </ul> <ul> <li>Drivers <ul> <li>Update at deployment then as needed</li> </ul> </li> <li>OS <ul> <li>Update monthly </li> <li>Delay one month from release date unless critical </li> </ul> </li> <li>Applications <ul> <li>Deploy stable version and update annually or as needed</li> </ul> </li> </ul> Networking <ul> <li>Firmware <ul> <li>Deploy stable version and update annually or as needed</li> </ul> </li> </ul> Printers <ul> <li>Firmware <ul> <li>Deploy stable version and update annually or as needed</li> </ul> </li> <li>Drivers <ul> <li>Deploy stable version and update as needed</li> </ul> </li> </ul> Mobile <ul> <li>Smartphones <ul> <li>Update major version as stable </li> <li>Enable auto-update for minor version if historically stable </li> <li>Apps should auto-update, delayed if necessary for testing </li> </ul> </li> <li>Tablets <ul> <li>Update major version as stable </li> <li>Enable auto-update for minor version if historically stable </li> <li>Apps should auto-update, delayed if necessary for testing </li> </ul> </li> </ul> Misc <ul> <li>IOT <ul> <li>Try to deploy only if reputable manufacturer </li> <li>Enable auto-updates</li> </ul> </li> <li>Intrusion Prevention <ul> <li>Deploy stable version and update annually or as needed</li> </ul> </li> <li>Access Control <ul> <li>Deploy stable version and update annually or as needed</li> </ul> </li> <li>Fire Alarm <ul> <li>Deploy stable version and update annually or as needed</li> </ul> </li> </ul> Final Thoughts <ul> <li>Keeping systems updated is typically around 25% of your time as a SysAdmin</li> <li>Depending on the system much of this work will need to be completed after hours</li> <li>Choosing how often a system is updated is an important balance between required up time, stability and security</li></ul>

SAS 018 – Patch Management

In today’s show I discuss what ticketing systems are and some of their primary features.   Overview Ticketing systems allow us to collect, assign and report on specific tasks I consider a basic ticketing  system a necessity for any IT team Centralized Request Management What happens if someone is  out sick or on vacation? How do you check the status of an open request that you aren’t working on? All requests should be centralized   Support Contact Methods Email Call Website Chat Walk-ups   Team Workflow Who reviews new requests  (triage) Do you have specific people for specific applications, or support tiers based on complexity? Do you need to work with other departments or vendors at times?   Automation Auto-Response for new requests to confirm receipt and set expectations   Notifications Emails/Text messages sent to requester &amp; agents as needed   Escalation New request actions Request due date actions   Reporting &amp; Metrics Agent activity report Most troublesome systems Total support requests per week/month/year This can show the need for more staff       Use Cases Internal IT team Customer Support Team Facilities Management Team Procurement/Purchasing Team       Final Thoughts Any system you can put in that reduces the opportunity for mistakes is recommended As with any technology or software it will only work as well as your processes.  It won’t replace the need for a well understood workflow. Can be on-premises or cloud based Free options are available including Spiceworks Next week – Asset Management  

In today’s show I discuss what ticketing systems are and some of their primary features. <ul> <li> Overview <ul> <li>Ticketing systems allow us to collect, assign and report on specific tasks</li> <li>I consider a basic ticketing  system a necessity for any IT team</li> <li>Centralized Request Management <ul> <li>What happens if someone is  out sick or on vacation?</li> <li>How do you check the status of an open request that you aren’t working on?</li> <li>All requests should be centralized</li> </ul> </li> <li>Support Contact Methods <ul> <li>Email</li> <li>Call</li> <li>Website</li> <li>Chat</li> <li>Walk-ups</li> </ul> </li> <li>Team Workflow <ul> <li>Who reviews new requests  (triage)</li> <li>Do you have specific people for specific applications, or support tiers based on complexity?</li> <li>Do you need to work with other departments or vendors at times?</li> </ul> </li> <li>Automation <ul> <li>Auto-Response for new requests to confirm receipt and set expectations</li> </ul> </li> <li>Notifications <ul> <li>Emails/Text messages sent to requester &amp; agents as needed</li> </ul> </li> <li>Escalation <ul> <li>New request actions</li> <li>Request due date actions</li> </ul> </li> <li>Reporting &amp; Metrics <ul> <li>Agent activity report</li> <li>Most troublesome systems</li> <li>Total support requests per week/month/year <ul> <li>This can show the need for more staff</li> </ul> </li> </ul> </li> </ul> </li> <li>Use Cases <ul> <li>Internal IT team</li> <li>Customer Support Team</li> <li>Facilities Management Team</li> <li>Procurement/Purchasing Team</li> </ul> </li> </ul> <ul> <li>Final Thoughts <ul> <li>Any system you can put in that reduces the opportunity for mistakes is recommended</li> <li>As with any technology or software it will only work as well as your processes.  It won’t replace the need for a well understood workflow.</li> <li>Can be on-premises or cloud based</li> <li>Free options are available including <a href="https://www.spiceworks.com/free-help-desk-software/?source=navbar-drawer&amp;utm_campaign=help_desk&amp;utm_medium=platform_redirect&amp;utm_source=community#overview" rel="nofollow" target="_blank">Spiceworks</a></li> <li>Next week – Asset Management</li> </ul> </li></ul>

SAS 021 – Ticketing Systems

In this lab episode I run through a recent PowerShell project.  This is a very basic example will give you an idea what can be done with PowerShell.  The YouTube video for this episode can be found at https://youtu.be/SXv-ZVV9ioc.   As promised I have included the final scripts below. ##########################demo.ps1##################### #Define variables $webdata = “” $complete = “” #scrape website content to variable $webdata = Invoke-WebRequest “www.sysadminshow.com” while ($complete -ne “1”) { if($webdata -like “*SysAdmin Show*”) # check for specific string { write-host “Found it!” $complete = “1” Start-Process calc.exe } else { write-host “Not Ready” } Start-Sleep -Seconds 1 } ####################launch.bat##################### powershell -WindowStyle Hidden “c:\scripts\demo.ps1”

In this lab episode I run through a recent PowerShell project.  This is a very basic example will give you an idea what can be done with PowerShell.  The YouTube video for this episode can be found at <a href="https://youtu.be/SXv-ZVV9ioc" rel="nofollow" target="_blank">https://youtu.be/SXv-ZVV9ioc</a>. As promised I have included the final scripts below. ##########################demo.ps1##################### #Define variables $webdata = “” $complete = “” #scrape website content to variable $webdata = Invoke-WebRequest “<a href="http://www.sysadminshow.com" rel="nofollow" target="_blank">www.sysadminshow.com</a>” while ($complete -ne “1”) { if($webdata -like “*SysAdmin Show*”) # check for specific string { write-host “Found it!” $complete = “1” Start-Process calc.exe } else { write-host “Not Ready” } Start-Sleep -Seconds 1 } ####################launch.bat##################### powershell -WindowStyle Hidden “c:\scripts\demo.ps1”

SAS 025 – In the Lab – Intro to PowerShell

In this episode I walk  through the process of installing Server 2019 Core. Hands on experience is critical for anyone looking to start or enhance their IT career. I am using my Windows 10 Pro computer with Hyper-V for this lab, so give this a try at  home and let  me know how it goes.  I plan to continue building out this Hyper-V lab in future episodes. As requested a YouTube screen capture of this episode is also available.  https://youtu.be/_ZYv6BHqvgE

In this episode I walk  through the process of installing Server 2019 Core. Hands on experience is critical for anyone looking to start or enhance their IT career. I am using my Windows 10 Pro computer with Hyper-V for this lab, so give this a try at  home and let  me know how it goes.  I plan to continue building out this Hyper-V lab in future episodes. As requested a YouTube screen capture of this episode is also available.  <a href="https://youtu.be/_ZYv6BHqvgE" rel="nofollow" target="_blank">https://youtu.be/_ZYv6BHqvgE</a>

SAS 020 – In the Lab with Server 2019 Core

This is a new type of episode I’m trying out.  In there “Arbitrary Update” episodes I will be sharing anything and everything that is on my mind.  Some of it may be SysAdmin and Technology focused, but not all of it.  I do expect most of it will resonate with many of you.  I’m interested to hear your thoughts on this new format that will be mixed in with my topical and lab episodes.  You can send your questions or comments to Dustin@sysadminshow.com. In today’s show I discuss:  Avengers Endgame Influx – Daniel Suarez Security+ DevOps Fitness Journey Life is hard, give yourself a break

This is a new type of episode I’m trying out.  In there “Arbitrary Update” episodes I will be sharing anything and everything that is on my mind.  Some of it may be SysAdmin and Technology focused, but not all of it.  I do expect most of it will resonate with many of you.  I’m interested to hear your thoughts on this new format that will be mixed in with my topical and lab episodes.  You can send your questions or comments to <a href="mailto:Dustin@sysadminshow.com">Dustin@sysadminshow.com</a>. In today’s show I discuss: <ul> <li>Avengers Endgame</li> <li>Influx – Daniel Suarez</li> <li>Security+</li> <li>DevOps</li> <li>Fitness Journey</li> <li>Life is hard, give yourself a break</li></ul>

SAS 022 – Arbitrary Update – Sci-fi, Security+, DevOps, Fitness, Life

Doug Farrell

In this episode I talk with Doug Farrell about using Python to help automate sysadmin tasks. Doug Farrell is a senior software developer with over 20 years of experience focusing on Python and JavaScript.  Thanks to Manning Publications for sponsoring this episode!  Visit www.manning.com and use the discount code podsys19 for 40% off any product.  Good anytime, so save it for when you need it.     Find/Follow Doug: The Well=Grounded Python Developer  https://www.manning.com/books/the-well-grounded-python-developer  Twitter:  https://twitter.com/writeson  Website:  https://writeson.pythonanywhere.com Resources: Python Packages:  https://pypi.org

In this episode I talk with Doug Farrell about using Python to help automate sysadmin tasks. Doug Farrell is a senior software developer with over 20 years of experience focusing on Python and JavaScript. Thanks to Manning Publications for sponsoring this episode! Visit <a href="https://www.manning.com" rel="noreferrer noopener nofollow" target="_blank">www.manning.com</a> and use the discount code podsys19 for 40% off any product. Good anytime, so save it for when you need it. Find/Follow Doug: The Well=Grounded Python Developer <a href="https://www.manning.com/books/the-well-grounded-python-developer" rel="noreferrer noopener nofollow" target="_blank">https://www.manning.com/books/the-well-grounded-python-developer</a> Twitter: <a href="https://twitter.com/writeson" rel="noreferrer noopener nofollow" target="_blank">https://twitter.com/writeson</a> Website: <a href="https://writeson.pythonanywhere.com" rel="noreferrer noopener nofollow" target="_blank">https://writeson.pythonanywhere.com</a> Resources: Python Packages: <a href="https://pypi.org" rel="noreferrer noopener nofollow" target="_blank">https://pypi.org</a>

SAS 044 – Python for SysAdmins with Doug Farrell

Paul Joyner

In this episode I join Paul Joyner on his podcast Sysadmin Today.  We cover a wide range of topics including SPAM Filters, Exchange, Office 365, Meraki, SD-WAN &amp; ISP Migrations.

In this episode I join Paul Joyner on his podcast Sysadmin Today.  We cover a wide range of topics including SPAM Filters, Exchange, Office 365, Meraki, SD-WAN &amp; ISP Migrations.

SAS 019 – Conversation with Paul Joyner

This episode is an update of what I’ve been working on recently.  Lync/AudioCodes Setting up a new gateway  Working with a vendor  We are going ultimately responsible for the support and reliability of our solutions  Cloud and on premises      HP ML350 G6 48GB Ram 2x Xeon E5530 1TB Samsung Evo SSD Sata III Card USB 3 Card Windows 10   Behind the Podcast Approaching 1 year consistent Approaching 10k downloads 175 Subscribers, 300+ downloads per episode Limited user feedback Video in the Lab I’m having a ton of fun Live-stream Q&amp;A session on Thursday 9/5 at 9pm EST Email me to register dustin@sysadminshow.com    

This episode is an update of what I’ve been working on recently. <ul> <li>Lync/AudioCodes <ul> <li>Setting up a new gateway </li> <li>Working with a vendor </li> <li>We are going ultimately responsible for the support and reliability of our solutions <ul> <li>Cloud and on premises </li> </ul> </li> </ul> </li> <li>HP ML350 G6 <ul> <li>48GB Ram</li> <li>2x Xeon E5530</li> <li>1TB Samsung Evo SSD</li> <li>Sata III Card</li> <li>USB 3 Card</li> <li>Windows 10</li> </ul> </li> <li>Behind the Podcast <ul> <li>Approaching 1 year consistent</li> <li>Approaching 10k downloads</li> <li>175 Subscribers, 300+ downloads per episode</li> <li>Limited user feedback</li> <li>Video in the Lab</li> <li>I’m having a ton of fun</li> <li>Live-stream Q&amp;A session on Thursday 9/5 at 9pm EST <ul> <li>Email me to register <a href="mailto:dustin@sysadminshow.com">dustin@sysadminshow.com</a></li> </ul> </li> </ul> </li></ul>

SAS 029 – Arbitrary Update – Lync/AudioCodes Troubleshooting, HP Server Workstation & Behind the Podcast

This episode is all about the resume writing and interviewing process.  You may not need this information now, but when you do following these guidelines will help you get the job you want with competitive compensation. Fitness Plug: Anyone interested in achieving some fitness goals should check out my wife’s Instagram.  She is a Beachbody coach as is great at helping people get on a fitness and nutrition plan that works for them.  https://www.instagram.com/hreybrouck  Resume Having a quality resume will help you stand out in the pile of other equally qualified candidates A cover letter takes some extra effort, but can show that you are a serious candidate and are being proactive Research Your resume should be specific for the position you want and the hiring company Visit their website and social media accounts Look at job postings for similar roles with other companies Look at the experience people in that role have in Linked-In What should resumes look like What information should be included or avoided?   Have someone proofread it Example job posting Resume example Cover Letter example Don’t mention salary   Interviewing Dress as best you are able.  Suit and tie preferably.  Even if the dress code is relaxed for the position, looking professional for the interview is important Be ready to explain or expand on every aspect of your resume Practice answering common interview questions Have questions ready to ask them This show genuine interest and preparation 360 interview   Bring a notepad and pen to take notes Never refer to notes during an interview Make eye contact but occasionally look away too It’s ok to be nervous, it’s expected and not usually held against you unless it’s extreme If so then practice with a friend   Don’t bring up salary or compensation If questioned on it say that you are open to any reasonable offers You want them to give a number first You can decline to disclose current or past compensation levels   Negotiation begins after you’ve been offered the job Salary Bonus PTO 401k Health Insurance Retirement Perks   Research compensation for similar roles in your region Be prepared to backup what you’re asking for with market data Glass door   Unless specifically outlined in the offer don’t expect large performance based increases after you “prove” yourself  

This episode is all about the resume writing and interviewing process.  You may not need this information now, but when you do following these guidelines will help you get the job you want with competitive compensation. Fitness Plug: Anyone interested in achieving some fitness goals should check out my wife’s Instagram.  She is a Beachbody coach as is great at helping people get on a fitness and nutrition plan that works for them.  <a href="https://www.instagram.com/hreybrouck" rel="nofollow" target="_blank">https://www.instagram.com/hreybrouck</a> <ul> <li>Resume <ul> <li>Having a quality resume will help you stand out in the pile of other equally qualified candidates</li> <li>A cover letter takes some extra effort, but can show that you are a serious candidate and are being proactive</li> <li>Research <ul> <li>Your resume should be specific for the position you want and the hiring company</li> <li>Visit their website and social media accounts</li> <li>Look at job postings for similar roles with other companies</li> <li>Look at the experience people in that role have in Linked-In</li> <li>What should resumes look like</li> <li>What information should be included or avoided?</li> </ul> </li> <li>Have someone proofread it</li> <li>Example job posting</li> <li>Resume example</li> <li>Cover Letter example</li> <li>Don’t mention salary</li> </ul> </li> <li>Interviewing <ul> <li>Dress as best you are able.  Suit and tie preferably.  Even if the dress code is relaxed for the position, looking professional for the interview is important</li> <li>Be ready to explain or expand on every aspect of your resume</li> <li>Practice answering common interview questions</li> <li>Have questions ready to ask them <ul> <li>This show genuine interest and preparation</li> <li>360 interview</li> </ul> </li> <li>Bring a notepad and pen to take notes</li> <li>Never refer to notes during an interview</li> <li>Make eye contact but occasionally look away too</li> <li>It’s ok to be nervous, it’s expected and not usually held against you unless it’s extreme <ul> <li>If so then practice with a friend</li> </ul> </li> <li>Don’t bring up salary or compensation <ul> <li>If questioned on it say that you are open to any reasonable offers</li> <li>You want them to give a number first</li> <li>You can decline to disclose current or past compensation levels</li> </ul> </li> <li>Negotiation begins after you’ve been offered the job <ul> <li>Salary</li> <li>Bonus</li> <li>PTO</li> <li>401k</li> <li>Health Insurance</li> <li>Retirement</li> <li>Perks</li> </ul> </li> <li>Research compensation for similar roles in your region <ul> <li>Be prepared to backup what you’re asking for with market data</li> <li>Glass door</li> </ul> </li> <li>Unless specifically outlined in the offer don’t expect large performance based increases after you “prove” yourself</li> </ul> </li></ul>

SAS 026 – Resumes and Interviews

In today’s show I have the opportunity to speak with Will Courson.  He is a listen who is an IT Technician in the process of transition to a SysAdmin role.  Will’s story is a great example of how to get started and progress in your IT career. If you want to contact me you can send emails to Dustin@sysadminshow.com

In today’s show I have the opportunity to speak with Will Courson.  He is a listen who is an IT Technician in the process of transition to a SysAdmin role.  Will’s story is a great example of how to get started and progress in your IT career. If you want to contact me you can send emails to <a href="mailto:Dustin@sysadminshow.com">Dustin@sysadminshow.com</a>

SAS 027 – Interview with IT Technician Will Courson

Josh Duffney

In this episode I talk with Josh Duffeny about decluttering our digital lives.  Josh is a DevOps Engineer, Pluralsight Author, Speaker, Blogger and PowerShell Advocate.  This is a great way to look at what technology you are using and if it is helping or harming your productivity.  We all only have so much mental capacity and when it is used up by “clutter” we can’t think as clearly or deeply.    Connect with Josh: Twitter:  https://twitter.com/joshduffney  LinkedIn:  https://www.linkedin.com/in/joshduffney/  Blog:  http://duffney.io/ 

In this episode I talk with Josh Duffeny about decluttering our digital lives. Josh is a DevOps Engineer, Pluralsight Author, Speaker, Blogger and PowerShell Advocate. This is a great way to look at what technology you are using and if it is helping or harming your productivity. We all only have so much mental capacity and when it is used up by “clutter” we can’t think as clearly or deeply. Connect with Josh: Twitter: <a href="https://twitter.com/joshduffney" rel="nofollow" target="_blank">https://twitter.com/joshduffney</a> LinkedIn: <a href="https://www.linkedin.com/in/joshduffney/" rel="noreferrer noopener nofollow" target="_blank">https://www.linkedin.com/in/joshduffney/</a> Blog: <a href="http://duffney.io/" rel="nofollow" target="_blank">http://duffney.io/</a>

SAS 041 – Digital Declutter with Josh Duffney

Jon Clarke

 In this episode I talk with Jon Clarke, an IT professional, instructor and online content creator with over 25 years of experience.  We discuss how Jon got his start in IT as well as common career paths and recommendations. Connect with Jon: Youtube:  https://www.youtube.com/channel/UCxf9VicLnyvZhGplp1SMWVA Twitter:  https://twitter.com/it_taster 

In this episode I talk with Jon Clarke, an IT professional, instructor and online content creator with over 25 years of experience. We discuss how Jon got his start in IT as well as common career paths and recommendations. Connect with Jon: Youtube: <a href="https://www.youtube.com/channel/UCxf9VicLnyvZhGplp1SMWVA" rel="noreferrer noopener nofollow" target="_blank">https://www.youtube.com/channel/UCxf9VicLnyvZhGplp1SMWVA</a> Twitter: <a href="https://twitter.com/it_taster" rel="noreferrer noopener nofollow" target="_blank">https://twitter.com/it_taster</a>

SAS 040 – Jon Clarke – IT Career, Training & Apprenticeships

In the episode I talk with Michael Levan about transitioning to DevOps.  Michael Levan is owner and Chief Engineer at CloudDev.Engineering as well as an Author, Blogger &amp; Public Speaker.  Having been a system administrator Micheal knows first hand what it takes to take that knowledge and apply it in a DevOps role.Connect with Michael:Twitter: @TheNJDevOpsGuyEmail: michael.levan@clouddev.engineeringWebsite: https://www.clouddev.engineering

In the episode I talk with Michael Levan about transitioning to DevOps.  Michael Levan is owner and Chief Engineer at CloudDev.Engineering as well as an Author, Blogger &amp; Public Speaker.  Having been a system administrator Micheal knows first hand what it takes to take that knowledge and apply it in a DevOps role. Connect with Michael: Twitter: @TheNJDevOpsGuy Email: michael.levan@clouddev.engineering Website: <a href="https://www.clouddev.engineering" rel="noopener noreferrer nofollow" target="_blank">https://www.clouddev.engineering</a>

SAS 039 – Michael Levan – Transitioning to DevOps

Joseph Bragdon

In this episode I have a conversation with Joseph Bragdon.  He is a Client Support Specialist II and he talks about his experiences in this role.   Connect with Joseph: https://www.linkedin.com/in/josephbragdon/ josephbragdon@outlook.com

In this episode I have a conversation with Joseph Bragdon.  He is a Client Support Specialist II and he talks about his experiences in this role. Connect with Joseph: <a href="https://www.linkedin.com/in/josephbragdon/" rel="noopener noreferrer nofollow" target="_blank">https://www.linkedin.com/in/josephbragdon/</a> <a href="mailto:josephbragdon@outlook.com" rel="noopener noreferrer">josephbragdon@outlook.com</a>

SAS 038 – Joseph Bragdon – Day In The Life Of A Client Support Specialist

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