All Marketing Is B2P (Business to People
All Marketing Is B2P (Business to People
Should we make the distinction between B2B and B2C marketing?Today’s guest says no, because all marketing is B2P (busine... Read more
25 Jan 2022
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30mins
The Leading Lady: Phenomenal CX Through Personification
The Leading Lady: Phenomenal CX Through Personification
That’s how Patrick Herning is providing incredible CX as Founder and CEO of 11 Honoré, the fashion brand offering high-e... Read more
8 May 2021
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25mins
Introducing CX Confessions: A Podcast for All Things CX
Introducing CX Confessions: A Podcast for All Things CX
When you’re lucky enough to work with over 2,000 of the world’s most successful companies and you get to hear their stor... Read more
8 May 2021
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6mins
How Culture Influences Great CX
How Culture Influences Great CX
You’re growing — more employees, more locations, but the same community. How do you stay true to your culture during a t... Read more
22 Feb 2022
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31mins
The Truth of Human Connection: Losing Labels
The Truth of Human Connection: Losing Labels
Human connection means recognizing that on the other side of the phone, the screen, the label—there's a human attached w... Read more
29 Mar 2022
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37mins
How CX Feeds The Growth Of Passion Brands w/ Erin Lowenberg
How CX Feeds The Growth Of Passion Brands w/ Erin Lowenberg
Erin Lowenberg, SVP Merchandising and Product at Rothy's, didn’t need to invest heavily in market research to drive busi... Read more
8 Jun 2021
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33mins
The Godfather of CX: A Look at Metrics and Loyalty with Don Peppers
The Godfather of CX: A Look at Metrics and Loyalty with Don Peppers
Customer experience is reshaping how marketing is taking place. It can no longer be just about how great the product is;... Read more
22 Jun 2021
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29mins
Barbie’s Social Responsibility to Diversity, Sustainability, & Empowerment
Barbie’s Social Responsibility to Diversity, Sustainability, & Empowerment
The iconic Barbie brand has always been a staple of the toy industry; with the new Mattel PlayBack sustainability initia... Read more
6 Jul 2021
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24mins
CX That Thrills: How Crown Castle Reinvented B2B CX
CX That Thrills: How Crown Castle Reinvented B2B CX
In an increasingly connected world, customer experience has become a make or break asset to any company.B2Bs are now bei... Read more
20 Jul 2021
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32mins
Connecting and Creating Community for Amazing CX
Connecting and Creating Community for Amazing CX
If you’re a CMO, you’re probably immersed in cold calls, spam, and forms. Unless you’re Latané Conant. In this episode o... Read more
3 Aug 2021
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36mins