Cover image of CX Confessions: The Customer Experience Show

CX Confessions: The Customer Experience Show

Your customers crave human connection — to be part of a community — and brands that forge meaningful relationships with their customers thrive. But harnessing the power of connection across multiple d... Read more

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All Marketing Is B2P (Business to People

All Marketing Is B2P (Business to People

Should we make the distinction between B2B and B2C marketing?Today’s guest says no, because all marketing is B2P (busine... Read more

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The Leading Lady: Phenomenal CX Through Personification

The Leading Lady: Phenomenal CX Through Personification

That’s how Patrick Herning is providing incredible CX as Founder and CEO of 11 Honoré, the fashion brand offering high-e... Read more

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