Episode 5: Proactive Customer Support and the "Wow" Moment
Episode 5: Proactive Customer Support and the "Wow" Moment
How can you make your customer say, “Wow?” For our experts, a “wow” moment happens when your support team can reach out ... Read more
11 Apr 2018
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20mins
Episode 4: Omni-Channel Support
Episode 4: Omni-Channel Support
Customers now expect support via instant message, text message, Twitter, Facebook, and more. They expect to communicate ... Read more
22 Mar 2018
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27mins
Episode 3: The Tools & Technologies for Next-Generation Customer Support
Episode 3: The Tools & Technologies for Next-Generation Customer Support
As customers become more sophisticated, their expectations for flawless support continue to rise. Our panel of experts s... Read more
7 Mar 2018
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38mins
Episode 2: How to Future-Proof Your Customer Support
Episode 2: How to Future-Proof Your Customer Support
Right now, most businesses are struggling just to meet their customers' support expectations, let alone exceed them. How... Read more
7 Mar 2018
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38mins
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Episode 1: How Is Digital Transformation Changing Support?
Episode 1: How Is Digital Transformation Changing Support?
Digital transformation is changing the way businesses interact with customers. Automation, AI, IoT, chatbots -- all of t... Read more
13 Feb 2018
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40mins
