In the first of our training modules, we're going to introduce you to some key concepts of Explore Analytics. What is Explore Analytics, what can you use it for, and what are some of the key features you'll be using? All of these questions will be answered in a quick video to get you started.

Explore Analytics Training Module 1 - Key Concepts

In the second of our training modules, we're going to show you how to navigate within Explore Analytics. Where are the most common actions found, and how can you quickly access the information you need? All of these questions will be answered in a quick video to get you started.

Explore Analytics Training Module 2 - User Interface

In the third of our training modules, we're going to introduce you to list views. You'll learn the key components in a list, including filtering, calculations, coloring rules, and more.

Explore Analytics Training Module 3 - List Views

In the fifth of our training modules, we're going to introduce you chart views. You'll learn the key concepts within creating charts, and walk through creating your first category and timeline charts.

Explore Analytics Training Module 5 - Chart Views

In the fourth of our training modules, we're going to introduce you to pivot views. You'll learn the key components in creating pivot views, including calculations, coloring rules, and filtering data.

Explore Analytics Training Module 4 - Pivot Views

Want to track the delta between records created and records resolved - for example, an incident delta report?In this quick video, we'll walk through this foundational ITSM report step-by-step, so you can easily replicate this report in just a few clicks.

Want to track the delta between records created and records resolved - for example, an incident delta report? In this quick video, we'll walk through this foundational ITSM report step-by-step, so you can easily replicate this report in just a few clicks.

ServiceNow Delta Reporting

Want to display key information to your team around the office? Learn how in just a few clicks, you can present an auto-rotating dashboard of information to display around the office, including some best practices on content and some ideas on presentation.

ServiceNow Wallboard Displays with Explore Analytics

The key to quality in Human Resources service delivery is to quickly and efficiently direct your team's efforts to answering questions and resolving cases as they come in, and to identify process roadblocks and opportunities for improvement.In this webinar, see how Explore Analytics for ServiceNow empowers your team in real-time, while KPIs measure successes in delivery. We'll cover live dashboards for managing HR cases and requests, as well as analysis reports for improving process automation and efficiency in the call center.We'll also show how Explore Analytics can tie in information from call systems or other key HR platforms to create a single pane of glass on your service processes.

The key to quality in Human Resources service delivery is to quickly and efficiently direct your team's efforts to answering questions and resolving cases as they come in, and to identify process roadblocks and opportunities for improvement. In this webinar, see how Explore Analytics for ServiceNow empowers your team in real-time, while KPIs measure successes in delivery. We'll cover live dashboards for managing HR cases and requests, as well as analysis reports for improving process automation and efficiency in the call center. We'll also show how Explore Analytics can tie in information from call systems or other key HR platforms to create a single pane of glass on your service processes.

ServiceNow Human Resources Delivery with Explore Analytics

A detailed and accurate CMDB is the bedrock for your IT Service Management processes.Did you know that dashboards can be a key part of keeping your CMDB reliable and useful?Discovery tools can automate gathering technical information from machines, but too many CMDB efforts are derailed by inaccurate human information - out-of-date mapping to business services, incorrect owners, and more.Rather than reactively fixing data when stumbling across incorrect data, automate the accountability of CMDB data with real-time dashboards that facilitate keeping your data up-to-date.Use analytics to create a culture of accountability, and restore faith in your most important data.

A detailed and accurate CMDB is the bedrock for your IT Service Management processes. Did you know that dashboards can be a key part of keeping your CMDB reliable and useful? Discovery tools can automate gathering technical information from machines, but too many CMDB efforts are derailed by inaccurate human information - out-of-date mapping to business services, incorrect owners, and more. Rather than reactively fixing data when stumbling across incorrect data, automate the accountability of CMDB data with real-time dashboards that facilitate keeping your data up-to-date. Use analytics to create a culture of accountability, and restore faith in your most important data.

Automate CMDB Accuracy through Accountability

Driving quick and effective resolution of security incidents and risks is key to maintaining secure infrastructure.We'll show how to build real-time dashboards that focus your teams on the most urgent issues.Don't settle for limited dashboards or weekly manual spreadsheets - get the information in the most actionable format, and ensure that your team is working effectively.

Driving quick and effective resolution of security incidents and risks is key to maintaining secure infrastructure. We'll show how to build real-time dashboards that focus your teams on the most urgent issues. Don't settle for limited dashboards or weekly manual spreadsheets - get the information in the most actionable format, and ensure that your team is working effectively.

Proactive Security Incident Response through Real-Time Dashboard

Explore Analytics makes data analysis and visualization fun by providing useful tips and advanced techniques through a series of how-to videos.

Explore Analytics

If you have a set of time-series data, Explore Analytics can allow you to very easily see the underlying trends, and use them to forecast into the future. You're just a few clicks away!

Trends and Forecasts using Explore Analytics

Follow this eight-minute video to create an interactive, automated, actionable status dashboard for stakeholders to track your development progress in ServiceNow.

Cumulative Flow Diagrams and Release Dashboard for ServiceNow

Get insights that move as fast as you do! In order for your organization to be agile, you need to have the ability to understand and respond to changes in your environment in real time. Live, actionable analytics provides the ability to move from reactive spreadsheets towards proactive decision-making. In this webinar, we will walk through some examples of how Explore Analytics' up-to-the-second, interactive reporting allows you to spot issues and take action immediately, as well as influencing the behavior of your team to improve their metrics without waiting for a monthly or quarterly meeting.

Webinar: Real Time Decision Making 

In an increasingly competitive business environment, the business wants to measure how your department is performing to support their priorities. Get ahead of your business -- look at your processes the same way executives, stakeholders, and customers do! Learn how you can see problems in customer satisfaction, service availability, or service delivery in real time, and how you can make these insights actionable to turn problems into delighted management.

In an increasingly competitive business environment, the business wants to measure how your department is performing to support their priorities. Get ahead of your business -- look at your processes the same way executives, stakeholders, and customers do! Learn how you can see problems in customer satisfaction, service availability, or service delivery in real time, and how you can make these insights actionable to turn problems into delighted management.

Webinar: Aligning your Reports to Business Priorities

Are you wondering what % of your change requests are emergency changes? What % of your incidents are P1? What % of your SLAs are breached? We'll walk through how you can create this live, interactive report in a few clicks.

% of Tasks Report

Are you implementing a CMDB and defining business services, only to find that it's impossible to report on incidents, outages and changes by business service? Come learn about breakthrough functionality in Explore Analytics that understands the hierarchical CMDB and can automatically roll up data to the business services level. Now, for the first time, you'll be able to get a full picture of what's going on in your environment from a Business Service perspective. Join us for a webinar and learn how you can use Business Service Reporting to give stakeholders, business service owners, and executives true service-based reporting. There's no service management without business service visibility, so come see the one reporting tool that can truly report at the service level.

Webinar: Business Service Reporting 

Year-over-Year reports allow you to compare process performance this year against previous years. With Explore Analytics, you can create year-over-year reports with just a couple clicks.

ServiceNow Year-over-Year Reporting

Excellent dashboards do not only impress, they accelerate the decision-making process and tell a compelling story. They are the face of your organization to your management. In just a few minutes, you can transform your dashboard and get to the next level of insight and automation.

Webinar - Make Executive Dashboards that Shine

This video will introduce Explore Analytics' prebuilt Analytical application. The application includes pre-built reports to give real-time and trend visibility on project costing, resource management, status compared to baselines, and much more.

ServiceNow Project and Portfolio Management Analytical App

Want an accurate, real-time indication of how your projects are performing ahead or behind tasks?Earned Value Management is a common framework for tracking projects over time, adjusting for their scope, time, and cost.

Want an accurate, real-time indication of how your projects are performing ahead or behind tasks? Earned Value Management is a common framework for tracking projects over time, adjusting for their scope, time, and cost.

ServiceNow Earned Value Management Reporting

Explore Analytics can easily generate real-time or trended geographic (map) charts based on your data! In this video, we'll show you how you can use custom maps, using New York City as an example.

Mapping Data on New York City Maps with Explore Analytics

In this training video, we'll walk through how you can assemble a dashboard of Explore Analytics views, with interactive slicers to allow viewers to filter through the data.

Explore Analytics Dashboards and Slicers

Learn how Explore Analytics can project into the future based on your data set, and how to do predictive analytics smartly - not just drawing a straight line, but using sophisticated approaches to fine-tune your forecast.

Webinar - Forecasting the Year Ahead with Predictive Analytics

Executive management needs information to make sound decisions and to lead their organization, yet most managers lack access to such information. Having the information is only the beginning; it's vital that the information will be presented in a way that is actionable, visually rich, and that answers the right questions.

Webinar: Give Executives the Business Visibility They Need

Explains Explore Analytics, how it works and how it's different than other business intelligence solutions

Explainer

Often the biggest challenge in reporting is combining data from multiple tables or data sources. Learn how Explore Analytics can make this easy for *any user* using an intuitive drag and drop interface, without requiring coding, scripting, or administrative intervention.

Combining Data with Mash-up Views

Close your Excel window now! There's a better way to run that report! Using Explore Analytics' advanced features you can get better reporting, live against your ServiceNow data and embedded in ServiceNow dashboards. Learn how to use calculations, multi-level pivots, and mash-ups, and deliver automated and intuitive reports without all that manual effort.

Explore Analytics Webinar: Retire Excel! There's a better way to

Learn how you can easily access your data with a modern business intelligence tool without requiring complex data warehousing or integration efforts.

Unleashing your Data

In this short tutorial we'll learn how to create dashboards in ServiceNow using Explore Analytics.

ServiceNow Dashboards using Explore Analytics

The Best Multi-Part Documentaries, with documentaries on Obama, Federer vs Nadal, the making of Star Wars, Netflix vs Blockbuster and more. Add episodes you're interested into your queue below!

Best Multi-Part Documentaries

The best podcast episodes about true crime. For any thrill seeking podcast listeners who just can't get enough of the captivating stories of murderers and criminals. This topic has all the best episodes from many different true crime podcasts.  Add episodes you're interested into your queue below!