Paul Breitbarth

Paul Breitbarth joined Nymity in 2016 and currently serves as Director of Strategic Research and Regulator Outreach. He is based at Nymity’s office in The Hague, the Netherlands where he works with organizations across Europe to support their privacy offices.

Key Lessons of GDPR. Paul Breitbarth of Nymity Explains

For more than two decades, Debra Sabatini Hennely has provided executive-level ethics and compliance leadership and support for teams and organizations of all shapes and sizes--from small to multinational, privately-held and publicly-traded, for-profit and not-for-profit, government and higher education.

Part II - How to Develop Leadership Skills for Compliance. Discussion with Debra Sabatini Hennely.

Part I - How to Develop Leadership Skills for Compliance. Discussion with Debra Sabatini Hennely

Ben Cattaneo

Ben Cattaneo is a risk management professional, podcast host, endurance athlete and martial artist. Ben currently works as Chief Risk Advisor for a major telecoms company in the UK and has over fifteen years of professional experience in risk management. 

Learn to Embrace Risk! Ben Cattaneo Explains How as Host of the All Things Risk Podcast.

Eileen Lach joined IEEE in 2011 as its first General Counsel and Chief Compliance Officer.

Eileen Lach on the IEEE Global Initiative on Ethics of Artificial Intelligence.

Stephanie Jenkins

Stephanie Jenkins is Chief Compliance Officer of ETHIX360. Stephanie is a seasoned ethics and compliance (E&C) professional.

The Critical Role of Policies & Procedures. Stephanie Jenkins Explains.

Eric Brockman is an accomplished subject matter expert in the realm of cybersecurity and security thought-leadership.  He has deep experience in Assessment and Authorization (A&A) processes, supporting information security Governance principles, and developing defense-in-depth strategies, including NIST Risk Management Framework (RMF) and the NIST Cyber Security Framework (CSF).

Cybersecurity is Imperfect; Individuals Must Understand Privacy. Eric Brockman Explains.

Patrick Henz

Patrick Henz started his career in the Corporate Information Office and Compliance at the end of 2007 when he was responsible for the implementation of the Siemens Anti-Corruption program in Mexico and several Central American and Caribbean countries. Together with these tasks, he gained valuable insights into global Compliance programs, with a focus on Latin America.

Ferrari, Governance, Compliance & Corporate Culture. Patrick Henz Explains.

K Royal is an attorney and compliance professional with 25 years of experience in the legal and health-related fields, which provides her a thorough perspective when implementing or overseeing programs globally. She is skilled in privacy laws, breach management, compliance, training, and program development.

GDPR! GDPR! GDPR! What Companies Can Do. K Royal Explains

Eden Gillott

Eden Gillot Bowe is a public relations professional known for her happy outlook and her "Do, or do not. There is no try." attitude toward life. She is CEO of a crisis and strategic communications firm, is a former business professor, and author of A Lawyer’s Guide to Crisis PR and A Board Member’s Guide to Crisis PR. Eden has featured in the LA Times, Wall Street Journal, NPR, the Washington Post, Forbes, and Financial Times' Agenda Week. 

Controlling Media Communication in Crisis is Hard. Preparation is Key.  Eden Gillott Bowe Explains.

Stories of Risk, Ethics & Compliance.  Host Leona Lewis interviews people about leadership, managing risk, ethics and compliance strategies for businesses, government, academia or society.

Masters of Disaster

Blois Olson

When stakes are high when an organization needs to communicate with the media, they call Blois Olson.  How an organization handles communicating the public can diffuse public concern or blow up into a reputation firestorm.  An outside perspective can mean a lot in crisis situations. Human nature will often lead people involved in a crisis to communicate in ways that are simply not helpful.
 A good example of the impact of poor communications strategy with the public is the recent case of food safety issues at Chipotle.  Poor strategy and problems incongruous with the Chipotle brand lead to compounding damage to Chipotle’s brand, customer relationships and stock price.
 Blois Olson is Principal of Fluence Media, a consultancy specializing in high stakes media communications. In 2012, he founded Fluence Media in the belief that the silos of marketing and media have crashed. Fluence provides clients with high-level media and communications strategy, data visualization and insights, content creation and distribution, and marketing. 
 
 Olson was recognized as a “Top Marketer” by Minnesota Business magazine in 2012, and named one of “200 Minnesotan’s You Should Know” by Twin Cities Business magazine in 2011. He regularly speaks on topics of political volatility, corporate reputation, media change and social media strategies.
 
 His morning take daily tip sheet and radio segment are a must read and listen for business and political leaders in the Midwest. His analysis and clients has been featured in the Wall Street Journal, Politico, the New York Times, MSNBC, CNN, and numerous other national and local media outlets. 
  
 LINKS
 Blois Olson bolson@fluence-media.com
 Fluence Media http://www.fluence-media.com/
 Leona Lewis leonalewis@complyethic.com
 www.complyethic.com
 Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States.

Panic at work. Reputation, transparency, scenario planning and thinking through communications strategy in times of crisis. Interview with Blois Olson.

Stephen Kasloff is Director and Senior Advisor of Compliance & Ethics Solutions LLC and an expert in how continuous improvement is vital to compliance programs. As Stephen explains, continuous improvement is essential to identifying, assessing and managing risks over time. Without continuous improvement, an organization cannot effectively assess or react to the facts as they change over time. 
  
 Continuous improvement is essential as a:
  Legal Requirement   The Federal Sentencing Guidelines requires periodic review of compliance and ethics programs to identify new risks and correct deficiencies.  The action items that come out of the assessment process is continuous improvement.   Continuous improvement creates a way to make the program more effective by addressing risks that arise over time.  A compliance program that includes a continuous improvement process is more credible. Continuous Improvement is proactive, avoiding and managing risks.   Insurance Policy  The more risk intelligent the business is to risk the stronger the business can be in reaching its goals.   Business Benefit  Continuously showing ethical and compliant behavior strengthens a culture of compliance. Greater opportunities for employee buy-in to an ethical and culture of compliance through action with continuous improvement.   Cultural Benefit   
 STEPHEN I. KASLOFF, ESQ. is Director and Senior Advisor of Compliance & Ethics Solutions LLC, which provides consulting services in compliance and ethics risk assessment and program development. Mr. Kasloff has been working in the field of organizational ethics for more than two decades, having served as the ethics officer of one of the world’s largest security services firms and leading that company’s nationally recognized, award winning corporate ethics program. He directed the organization’s industry-leading quality management program registered to the global gold standard ISO 9001:2008, the international benchmark for quality.
 Mr. Kasloff has played an active role in national ethics organizations, and has taught and lectured on business ethics at Pennsylvania State University and the Philadelphia Bar Association – where he has served as CLE instructor in business ethics and Bridge the Gap – the Wharton School of the University of Pennsylvania, the University of Memphis and other venues.
 He has been a judge of the American Business Ethics Awards and the Better Business Bureau Jerry Myers Best Practices Award; been honored by the Ethics Resource Center – the nation’s oldest ethics advocacy NGO – for his service in its leading edge Fellows Program, a roundtable of senior ethics practitioners representing the corporate, academic, government and non-profit sectors; and served the private security industry as Board Member and First Vice Chair of the National Association of Security Companies, NASCO.
 Previously Mr. Kasloff served as Counsel to the Rules Committee of the City Council of Philadelphia and Special Counsel to a member of that body. He earned his baccalaureate degree from the University of Pennsylvania and his J.D. from the University of Pennsylvania Law School. He is a member of the Pennsylvania Bar and of the Philadelphia and Pennsylvania Bar Associations.
  
 LINKS
 Stephen Kasloff sikasloff@gmail.com
 Compliance & Ethics Solutions LLC http://www.callces.com/
  
 Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States
 Leona Lewis, host of Masters of Disaster and Founder of ComplyEthic, can be reached at leonalewis@complyethic.com

4 Ways Continuous Improvement is Essential to an Effective Compliance Program. Stephen Kasloff Explains

Lisa McClennon specializes in risk management in the international arena and is a trusted authority on investigations and government enforcement. She is a seasoned global executive with 25 years of experience in federal law enforcement, compliance, and ethics. Lisa loves leading teams to prevent and detect fraud, sophisticated financial crimes, and public corruption. 
 On the podcast, Lisa and I discuss her work on the U.S. federal government’s investigation of Ranbaxy USA Inc. (“Ranbaxy”), a subsidiary of Indian generic pharmaceutical manufacturer, Ranbaxy Laboratories Limited. Ranbaxy pleaded guilty to felony charges related to the manufacturer and distribution of adulterated drugs made at facilities in India. The investigation and prosecution of Ranbaxy lead to the largest federal drug safety settlement (as of May 13, 2013) of a criminal fine and forfeiture totaling $150 million plus and additional $350 million to settle civil claims under the False Claims Act and related State laws.
  
 LINKS
 DOJ Press Release: Generic Drug Manufacturer Ranbaxy Pleads Guilty and Agrees to Pay $500 Million to Resolve False Claims Allegations, cGMP Violations, and False Statements to the FDA  https://www.justice.gov/opa/pr/generic-drug-manufacturer-ranbaxy-pleads-guilty-and-agrees-pay-500-million-resolve-false
 U.S. Office of Inspector General https://oig.usaid.gov/
 Fighting a culture of fraud, Fraud Magazine   http://www.fraud-magazine.com/article.aspx?id=4294983341 (interview with the whistleblower in Ranbaxy)

The Fight Against Counterfeit Drugs, Interview with Lisa McClennon

Ron Carucci

LEAD

As Ron Carucci describes, “Take four walls, a roof and fill it up with people, and you are attempting to organize human endeavor.” Organizations can get into ethical problems when we fail to look at incentivized behavior holistically.  When people are faced with goals that conflict, out of frustration, people often try to resolve the conflict with “band-aid” solutions that lead to ethical and reputational problems for companies. 
 Ron Carucci is owner of Navalent. Navalent provides a powerful platform for working with organizations in their noblest pursuits to set strategy, organize their critical capabilities, build their leadership capability, and create cultures that make people fall in love with their work. Ron is privileged to design global organizations that work, and working with executives to make them better leaders. 
  
 LINKS
 Navalent www.navalent.com
 Twitter @roncarucci

How Reasonable Goals Can Lead to Unethical Business Behavior.  Ron Carucci of Explains.

Matt Kelley

Matt Kelly discusses the emerging pressures on compliance professionals. Being able to demonstrate of what the compliance and ethics activities within the company, is the compliance emerging challenging.  We also discuss how monitoring compliance can be a lot like losing weight.
 How information can be extracted out of company systems and reporting to leadership is an ongoing struggle. He distinguishes the benefits of an ethical culture from compliant business operations. Many things need to come together for controls to work well.
 Matt Kelly is founder of Radical Compliance, which provides consulting and commentary on corporate compliance, audit, governance, and risk management. Radical Compliance also serves at the personal blog for Matt Kelly, the long-time (and now former) editor of Compliance Week.
 Matt writes and speaks frequently on corporate compliance, audit, and governance, and now works with various private clients to understand those fields and to develop go-to-market strategies or provide other assistance in reaching audiences of compliance professionals.
  
 LINKS
 Matt Kelly mkelly@radicalcompliance.com
 Radical Compliance http://www.radicalcompliance.com/

Ethics is Not the Only Tool Compliance Needs, Matt Kelley Explains

Danielle Ewalt

Danielle Ewalt works with small businesses to improve results through better policies, procedures, and metrics.  Her experience has shown that documenting policies and procedures allows businesses be more nimble and able to improve financial results.
 Documentation can be painful; it is not glamorous, does it pay off?  Managing business risk means being clear about the operations of your company.  Clarity requires writing stuff down in policies and procedures.  Both large and small companies justify skipping this step in the name of “freedom,”  but failing to write down procedures can lead to a lot of waste and organizational inflexibility.
 Danielle is a Business Strategist that helps entrepreneurs take their business to the next level, decrease the overwhelm and give you back your freedom.  She has been an entrepreneur for over a decade and now gives you the compassionate kick in the pants you need to create the big, bold business and life you want.  You can find her at www.danielleewalt.com.
  
 LINKS
 Danielle Ewalt www.danielleewalt.com
 Leona Lewis www.complyethic.com
  
 Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States.

Write it down! Documentation is necessary for to manage risk and succeed. Danielle Ewalt explains.

Ronnie Feldman

Ronnie Feldman is the President & Creative Director of Learnings & Entertainments, a creative service and content provider focused on improving employee engagement through the power of fun!  Ronnie explains how to bring fun to compliance training.  No, really, it’s true!
  Infuse training with creativity to be interesting Use content to make critical information memorable Be aware of how the training experience reinforces the brand of the compliance team Use empathy to make training more effective Do not be afraid that not everyone will like your creative vision Surprise and delight is powerful   
 Ronnie has an MBA in Entrepreneurial Management and an improv comedy background and has spent the better part of the past 25 years playing in the entertainment and learning space. Ronnie believes that the philosophies of improvisation can help make you a better person, that the Chicago Cubs will win a world series in 2016, and that napping should be an Olympic sport.  He takes great pride in finding creative ways to solve business problems using humor, improvisation and fun. 
  
 LINKS
 info@learningsentertainments.com
 http://learningsentertainments.com/
  
 Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States.  Leona Lewis can be reached at leonalewis@complyethic.com

How Compliance Can Connect with Employees with Creativity and Fun!  Ronnie Feldman Explains

Alexis Bell, CEO of Fraud Doctor LLC, discusses challenges in fraud investigation overseas.  At least 5 different ways your fraud investigation can be impacted when it is conducted internationally:
 • Political Instability. Anytime when a new regime takes over in politically unstable countries it disposes of the legal system wholesale, and recreates it.  The resulting legal uncertainty can throw into fraud investigations in the jurisdiction.  
 • Cultural Norms. Actions that are taken for granted as fraudulent in the United States may be acceptable overseas.  
 • Gaps in the Legal Process. In some countries, fraud investigators must work directly community leaders to find solutions due to the absence of local applicable law.
 • Third Party Risk.  Fraud investigations can take you to countries you do not expect. Even small companies need to understand the operations of the third parties they work with to understand the geographic exposure to fraud.  
 • Understanding Legal Nuances. It is important to understand the nuances of the applicable law in the countries in which your company may be exposed to fraud. For example, challenges in EU privacy laws impacts a fraud investigators’ access to information in the EU that is usually readily available in the United States.  
  
 Alexis C. Bell, CFE, PI is a pioneer in the international antifraud industry. She helps companies address their fraud management concerns by designing brand new programs or assessing and enhancing their existing antifraud structure. She is passionate about her work and engages others to align with the company’s vision.
 Fraud Doctor LLC is a consulting firm offering proprietary products and services such as global program design & implementation for fraud management and global fraud risk assessment. Additional services include antifraud & investigative training, private investigation services, cell phone & small device digital forensics, cyber intelligence investigations, technical surveillance countermeasures (TSCM), transaction level data analysis project plans for antifraud and SOX.
  
 LINKS
 Fraud Doctor LLC https://fraud-doctor.com/
 Alexis C. Bell, CFE, PI: alexis.bell@fraud-doctor.com
  
 Leona Lewis is the host of the Masters of Disaster podcast leonalewis@complyethic.com
  
 Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States.

5 Challenges in International Fraud Investigations.  Alexis Bell, Fraud Doctor, Explains

Roy Snell

Compliance is a team sport, and building a network to share ideas, experience, and concerns is critical. The Society of Corporate Compliance and Ethics (SCCE) has played a big part in my growth as a professional and in my knowledge of the current state of the struggles and achievements of compliance practitioners. 

Compliance Is Tough, Build Your Network! Roy Snell, CEO of the SCCE, Explains

Jonathan Armstrong

Jonathan Armstrong is an experienced lawyer in the UK with a concentration on technology and compliance. His practice includes advising multinational companies on matters involving risk, compliance, and technology across Europe. He has handled legal matters in more than 60 countries involving emerging technology, corporate governance, ethics code implementation, reputation, internal investigations, marketing, branding and global privacy policies. Jonathan has counseled a range of clients on breach prevention, mitigation and response. He has also been particularly active in advising multi-national corporations on their response to the UK Bribery Act 2010 and its inter-relationship with the U.S. Foreign Corrupt Practices Act (FCPA).
 Jonathan is one of three co-authors of the LexisNexis definitive work on technology law, “Managing Risk: Technology & Communications”. He is a frequent broadcaster for the BBC and other channels and appeared on BBC News 24 as the studio guest on the Walport Review.
 In addition to being a lawyer, Jonathan is a Fellow of The Chartered Institute of Marketing. He has spoken at conferences in the U.S., Canada, China, Brazil, Singapore, Vietnam, the Middle East and across Europe. Jonathan qualified as a lawyer in the UK in 1991 and has focused on technology, risk and governance matters for more than 20 years. Jonathan was recently ranked as the 14th most influential figure in data security worldwide by Onalytica in their 2016 Data Security Top 100 Influencers and Brands Survey.
 Jonathan is a Solicitor of the Senior Courts of England & Wales. In addition, Jonathan is admitted as a Solicitor in Ireland.
 Jonathan Armstrong
 Partner, Cordery Compliance
 E: jonathan.armstrong@corderycompliance.com
 T: +44 (0) 207 075 1784

Privacy & GDPR News from the Cold UK! Jonathan Armstrong Reports

Janet Lewis

Janet Lewis, Ph.D. is a career scientist working to help the public translate scientific findings into actionable steps with her organization Science2Action. She focuses on mitigating climate change and its impacts. Also, She has a particular interest in food production and availability, which is a critical concern as our environments become increasingly volatile. Janet has a Ph.D. in Plant Breeding and Genetics and recently moved to the coastal community of Sarasota, Florida. Janet would love to hear from those who share similar interests.  You can reach Janet on LinkedIn and by e-mail at lew.janet@gmail.com.     
 
   
 LINKS 
 
    
 
  Janet Lewis, Ph.D., lew.janet@gmail.com 
 
  https://www.linkedin.com/in/janet-lewis-a5953759/ 
 
  Leona Lewis leonalewis@complyethic.com  www.complyethic.com 
 
  Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States. 

We Researched the Risks. Why Can’t We Decide What to Do?  Janet Lewis, Ph.D. Explains.

Chris Harvey

Chris Harvey is the Director of Recall Solutions at Stericycle.  Chris leads a team of recall strategists and works with clients to ensure flawless implementation and customer integration throughout the entire product recall process. Chris assists in the scoping, plan development and recall execution for a diverse set of industries, including pharmaceutical, medical device, food & beverage, and consumer products. 
 
  Throughout his career, he has managed more than 1,000 recalls, including hundreds of high-profile recalls and withdrawals for the nation’s largest pharmaceutical and CPG companies. With his wide range of experience, Chris offers Stericycle clients proven and efficient solutions to challenges arising from every aspect of the recall process; from initial planning and preparation to the full-scale execution of a product recall. Additionally, Chris works with numerous law firms and PR firms across all industries to help their clients mitigate recall related risk. 
 
  Chris is recognized as an expert in the recall industry and routinely speaks on best practices for recall planning and execution at trade shows, conventions, and conferences. Chris is a proud graduate of Purdue University, where he earned his Bachelor’s Degree in Law and Society. 
 
   
 LINKS 
 
    
 
  Chris Harvey, Director of Recall Solutions, Stericycle charvey@stericycle.com 
 
  Stericycle Recall Solutions https://www.stericycleexpertsolutions.com/services/product-recall/  
 
  Leona Lewis leonalewis@complyethic.com  www.complyethic.com 
 
  Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States. 

Build Strong Recall Reflexes to Avoid Product Safety Scandals.  Chris Harvey Explains.

The U.S. government estimates that ~40 percent of small companies never reopen after a weather-related disaster, so how will the vulnerability of Houston area companies, 99 percent of which are considered small businesses, impact the global supply chain long-term? Moreover, will Hurricane Irma hitting the Southeast so close to Hurricane Harvey’s devastation make the outcome even worse? 
 
  As global weather events rankle major markets and disrupt the transportation of goods, Chloe Demrovsky, President and CEO of the Disaster Recovery Institute (DRI) International is available to speak with you or your team regarding: 
 
  Impact of a region’s rate of recovery on the recovery of area companies and supply chains   What can/should businesses that have lost part of their supply chain do  Relationship between personnel policies (i.e., telecommuting) and supply chain resiliency  Supply chain lessons learned from the global spate of weather-related disasters      
 
  About Chloe Demrovsky 
 
  Chloe is an expert in business continuity, a graduate-level professor at NYU, and a Certified Business Continuity Vendor (CBCV). She is well regarded as a leader in business resiliency and has presented at dozens of events across four continents, conducted on-site briefings for foreign government officials and government bodies on resiliency and recovery. 
 
    
 
  About DRI International 
 
  DRI International helps organizations prepare for and recover from disasters. The organization is focused on education and accreditation business continuity and related fields. DRI-accredited professionals are on the ground in Texas making sure people are safe and helping them get back to business. 
 
   
 LINKS  
 
  Chloe Demrovski, CEO, DRI International https://www.drii.org/   
 
  Leona Lewis leonalewis@complyethic.com  www.complyethic.com 
 
 
  Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States. 

One Wicked Month: Harvey, Irma, Wildfires & Earthquakes!

 
    Disaster Recovery Institute International ('DRI'), the world's leading business continuity and disaster recovery training organization, is proud to announce Executive Director Chloe Demrovsky stepping into the role of president and CEO of DRI, taking over for outgoing President and CEO Al Berman, effective July 1, 2017. 
 
    
 
  “I am confident that DRI International will thrive under the leadership of its new President and CEO Chloe Demrovsky,” said Berman. “I have spent the last nine years working beside and watching her grow into this role. Her dedication, innovation and leadership abilities will serve the organization well. I see nothing but a brighter, more engaging and more influential future for DRI International.” 
 
    
 
  “As Chairman of the DRI Board of Directors, I’ve worked closely with Chloe for some time,” said Michael Morganti. “I can attest to her work ethic and comprehensive understanding of DRI and the professionals we serve. I sincerely look forward to collaborating with Chloe in her new role. I believe we will only see DRI grow under her leadership.” 
 
    
 
  In her previous DRI roles as Executive Director and before that as the Head of International, Demrovsky designed and implemented DRI’s international market development strategy and managed a global network in over 50 countries. She has appeared on Bloomberg TV, MSNBC and Fox and has served as an expert source for The Wall Street Journal, USA Today, The New York Times, and many more. She has presented at dozens of industry conferences and events on four continents and conducts on-site briefings for government bodies and international organizations as well as for visiting delegations, including the European Commission and the United Nations Office for Disaster Risk Reduction. She is a Board Director for the DRI Foundation. She is on the adjunct faculty at New York University and holds a Master’s in International Business from New York University and a Bachelor’s from Bard College at Simon’s Rock.   
 
   
 LINKS 
 
    
 
  Chloe Demrovski, CEO, DRI International https://www.drii.org/  https://drii.org/contactus 
 
  Leona Lewis leonalewis@complyethic.com  www.complyethic.com 
 
  Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States. 

Training for Disasters Like Hurricanes, Wildfires & Data Breaches.

Ellen Hunt

Ellen Hunt is Senior Vice President, Audit, Ethics & Compliance Officer, AARP. Ellen consistently elevates the importance of trust and ethical behavior by creating education programs to help leaders and employees make better ethical decisions. 
   Ellen was featured as a Top Mind by Compliance Week in June of 2016 and named as one of the Top 100 Thought Leaders in Trustworthy Business for the last three years by Trust Across America.  In addition to being responsible for the day-to-day operations of the Ethics & Compliance Program for AARP, she has recently taken on responsibility for their internal audit function.  She has extensive experience in designing, implementing, and operating ethics and compliance programs including board governance reporting, designing ethics education, managing enterprise risk processes; as well as handling investigations and regulatory agency inquiries. She has transactional, litigation, and negotiation experience.  She has reported to and worked directly with Board of Directors, Chief Executive Officers, and the C-Suite.    
 
   
 LINKS 
 
    
 
  Ellen M. Hunt, J.D.  ehunt@aarp.org 
 
  Leona Lewis leonalewis@complyethic.com  www.complyethic.com 
 
  Masters of Disaster® is the registered trademark of ComplyEthic Consulting LLC in the United States. 

Can Corporate America Learn Its Lesson About Compliance? Ellen Hunt Explains.

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