Cover image of Professional Communication Training

Professional Communication Training

Professional communication skills training made easy by expert communication trainer Dan O'Connor. Learn danger phrases, power phrases, communication tactics, and effective communication skills you ca... Read more

Ranked #1

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One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers

One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers

If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through th... Read more

23 Feb 2010

3mins

Ranked #2

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How to Handle a Cry-Baby at Work

How to Handle a Cry-Baby at Work

Is there someone at work who uses crying as a defense mechanism, or a way to avoid assertive communication? Be ready the... Read more

15 Mar 2010

5mins

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Ranked #3

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How to Develop Winning Opening Lines for Difficult Conversations

How to Develop Winning Opening Lines for Difficult Conversations

When you need to have an assertive conversation at work (you know–one of those little talks), remember that your opening... Read more

25 Nov 2009

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Ranked #4

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The 4-Step "Disengage to Stop the Rage" Process

The 4-Step "Disengage to Stop the Rage" Process

There's a reason why Zebras don't get ulcers. Their brains stop releasing stress hormones as soon as the stress factor... Read more

9 Feb 2010

7mins

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Ranked #5

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The Trick to Giving Compliments--The RIght Way

The Trick to Giving Compliments--The RIght Way

Here's your professional communication tactic for the day:When giving a compliment--whether at work or at home--remember... Read more

6 Jun 2010

3mins

Ranked #6

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How to Develop a Knock-Out Professional Greeting

How to Develop a Knock-Out Professional Greeting

Adding power phrases to your professional greeting is one of the easiest and most effective ways to increase your commun... Read more

23 Dec 2009

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Ranked #7

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The 4-Step "Saying No" Process for Saying No With Tact and Professionalism

The 4-Step "Saying No" Process for Saying No With Tact and Professionalism

Have you been told that you need to learn how to say no more professionally? In this professional communication podcast,... Read more

29 Nov 2009

5mins

Ranked #8

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The 4-Step Process for Dealing with THE BLAMER

The 4-Step Process for Dealing with THE BLAMER

THE BLAME GAMEIn every organization, there will be customers who want to blame someone else for their troubles. Who’s ac... Read more

6 Apr 2010

7mins

Ranked #9

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2 Steps for Dealing with Difficult Customers

2 Steps for Dealing with Difficult Customers

If you deal with difficult or emotional customers, you need to have some professional communication tactics to help you.... Read more

30 Nov 2009

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Ranked #10

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The 3-Step Feel, Felt, Found

The 3-Step Feel, Felt, Found

Any quality professional communication training program will teach you basic yet powerful communication tactics such as ... Read more

29 Dec 2009

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