Ranked #1
One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers
One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers
If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through th... Read more
23 Feb 2010
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3mins
Ranked #2
How to Handle a Cry-Baby at Work
How to Handle a Cry-Baby at Work
Is there someone at work who uses crying as a defense mechanism, or a way to avoid assertive communication? Be ready the... Read more
15 Mar 2010
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5mins
Ranked #3
How to Develop Winning Opening Lines for Difficult Conversations
How to Develop Winning Opening Lines for Difficult Conversations
When you need to have an assertive conversation at work (you know–one of those little talks), remember that your opening... Read more
25 Nov 2009
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4mins
Ranked #4
The 4-Step "Disengage to Stop the Rage" Process
The 4-Step "Disengage to Stop the Rage" Process
There's a reason why Zebras don't get ulcers. Their brains stop releasing stress hormones as soon as the stress factor... Read more
9 Feb 2010
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7mins
Ranked #5
The Trick to Giving Compliments--The RIght Way
The Trick to Giving Compliments--The RIght Way
Here's your professional communication tactic for the day:When giving a compliment--whether at work or at home--remember... Read more
6 Jun 2010
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3mins
Ranked #6
How to Develop a Knock-Out Professional Greeting
How to Develop a Knock-Out Professional Greeting
Adding power phrases to your professional greeting is one of the easiest and most effective ways to increase your commun... Read more
23 Dec 2009
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3mins
Ranked #7
The 4-Step "Saying No" Process for Saying No With Tact and Professionalism
The 4-Step "Saying No" Process for Saying No With Tact and Professionalism
Have you been told that you need to learn how to say no more professionally? In this professional communication podcast,... Read more
29 Nov 2009
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5mins
Ranked #8
The 4-Step Process for Dealing with THE BLAMER
The 4-Step Process for Dealing with THE BLAMER
THE BLAME GAMEIn every organization, there will be customers who want to blame someone else for their troubles. Who’s ac... Read more
6 Apr 2010
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7mins
Ranked #9
2 Steps for Dealing with Difficult Customers
2 Steps for Dealing with Difficult Customers
If you deal with difficult or emotional customers, you need to have some professional communication tactics to help you.... Read more
30 Nov 2009
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4mins
Ranked #10
The 3-Step Feel, Felt, Found
The 3-Step Feel, Felt, Found
Any quality professional communication training program will teach you basic yet powerful communication tactics such as ... Read more
29 Dec 2009
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6mins