Hello listeners! We've put this podcast on permanent hiatus, but Chip has begun a new podcast, which you can find on his blog, www.chipsblog.com, or on iTunes (search for Confessions of a Pediatric Practice Management Consultant). We hope you follow us over there!

Hello listeners! We've put this podcast on permanent hiatus, but Chip has begun a new podcast, which you can find on his blog, <a href="http://www.chipsblog.com," rel="nofollow" target="_blank">www.chipsblog.com</a>, or on <a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=2&amp;cad=rja&amp;uact=8&amp;ved=0CCgQFjABahUKEwiF04mQicXIAhWCoD4KHdAcAB8&amp;url=https%3A%2F%2Fitunes.apple.com%2Fus%2Fpodcast%2Fconfessions-pediatric-practice%2Fid1037060783%3Fmt%3D2&amp;usg=AFQjCNE5afc04EkXMniUBO082sxyARf-Wg&amp;sig2=z2XiuF-mQYcB6ffsZbPNRQ&amp;bvm=bv.105039540,d.cWw" rel="nofollow" target="_blank">iTunes</a> (search for Confessions of a Pediatric Practice Management Consultant). We hope you follow us over there!

Final Episode . . . and a New Podcast!

Brandon and I have been busy, OK? :-)  I pulled in Dr. Nelson Branco to discuss what pediatricians need to know about social media.  How do you set up a Fb page?  What is snapchat and instagram and why do you need to know?  What four or five Internet concepts does a pediatrician need to know? Dr. Branco's practice is located in the greater Bay Area in CA, effectively forcing him to be on the forefront of social media and Internet awareness for pediatricians.  Listen to him, learn a lot! We'll be back with an episode with Brandon after the PCC Users' Conference. Don't forget to visit the PPMMC Google+ page, Pediatric Inc., Confessions of a Pediatric Practice Management Consultant, and PCC.

Brandon and I have been busy, OK? :-)  I pulled in Dr. Nelson Branco to discuss what pediatricians need to know about social media.  How do you set up a Fb page?  What is snapchat and instagram and why do you need to know?  What four or five Internet concepts does a pediatrician need to know? Dr. Branco's practice is located in the greater Bay Area in CA, effectively forcing him to be on the forefront of social media and Internet awareness for pediatricians.  Listen to him, learn a lot! We'll be back with an episode with Brandon after the PCC Users' Conference. Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>, <a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Pediatric Inc.</a>, <a href="http://chipsblog.pcc.com" rel="nofollow" target="_blank">Confessions of a Pediatric Practice Management Consultant</a>, and <a href="http://www.pcc.com" rel="nofollow" target="_blank">PCC</a>.

Missing Episode 27 (071014) - The Pediatrician and Social Media (feat. Nelson Branco)

First, we are going to ignore the episode numbering for a little while.  Brandon and I recorded a series of episodes in advance and am not releasing them in the order they were recorded.  Forgive us. A while back, Brandon wrote a piece on Pediatric Inc entitled "7 Reasons Why Becoming a Partner at a Medical Practice is Overrated" and got a lot of feedback from it.  We decided to expand on that topic for today's discussion. Don't forget to visit the PPMMC Google+ page, Pediatric Inc., Confessions of a Pediatric Practice Management Consultant, and PCC.

First, we are going to ignore the episode numbering for a little while.  Brandon and I recorded a series of episodes in advance and am not releasing them in the order they were recorded.  Forgive us. A while back, Brandon wrote a piece on Pediatric Inc entitled "<a href="http://pediatricinc.com/2014/02/14/7-reasons-why-becoming-a-partner-at-a-medical-practice-is-overrated/" rel="nofollow" target="_blank">7 Reasons Why Becoming a Partner at a Medical Practice is Overrated</a>" and got a lot of feedback from it.  We decided to expand on that topic for today's discussion. Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>, <a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Pediatric Inc.</a>, <a href="http://chipsblog.pcc.com" rel="nofollow" target="_blank">Confessions of a Pediatric Practice Management Consultant</a>, and <a href="http://www.pcc.com" rel="nofollow" target="_blank">PCC</a>.

Episode 28 (060314) - Is Partnership Overrated?

A few weeks ago, there was a great discussion on SOAPM about the marketing challenge that pediatricians face when confronted by Retail Based Clinics.  Brandon and I feel strongly about the power of even the smallest pediatric practice to tell a better story than the RBCs and their friends.  We review some of Brandon's practice data about his most popular visit reasons - you can see the spreadsheet he shared with everyone here.

A few weeks ago, there was a great discussion on SOAPM about the marketing challenge that pediatricians face when confronted by Retail Based Clinics.  Brandon and I feel strongly about the power of even the smallest pediatric practice to tell a better story than the RBCs and their friends.  We review some of Brandon's practice data about his most popular visit reasons - you can see the spreadsheet he shared with everyone <a href="http://chipsblog.pcc.com/?attachment_id=1376" rel="nofollow" target="_blank">here</a>.

Episode 26: RBCs and Pediatric Marketing Challenges (042514)

Brandon has spoken many times about his collection of patient credit card information to work personal balances and he continues to get questions about it.  If you haven't read his blog, listen in today for details. Don't forget to visit the PPMMC Google+ page, Pediatric Inc., Confessions of a Pediatric Practice Management Consultant, and PCC. Oh, and we reference Manage My Practice quite a bit in this episode.

Brandon has spoken many times about his collection of patient credit card information to work personal balances and he continues to get questions about it.  If you haven't read his blog, listen in today for details. Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>, <a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Pediatric Inc.</a>, <a href="http://chipsblog.pcc.com" rel="nofollow" target="_blank">Confessions of a Pediatric Practice Management Consultant</a>, and <a href="http://www.pcc.com" rel="nofollow" target="_blank">PCC</a>. Oh, and we reference <a href="http://four.libsyn.com/www,managemypractice.com" rel="nofollow" target="_blank">Manage My Practice</a> quite a bit in this episode.

Episode 25 (031414) - Maintain Patient Credit Card Information

Robin Warner

Wow, what an exciting episode.  We interview Robin Warner of Union Pediatrics a few days before she begins her gameification project - her patients will collect, using a smart phone app, "stamps" for various positive clinical behaviors (getting their shots, staying up to date with well visits, calling before going to the minute clinic, etc.).  She describes how she expects it to work and we'll check back in a few weeks from now to see how it's going. Don't forget to visit the PPMMC Google+ page, Pediatric Inc., Confessions of a Pediatric Practice Management Consultant, and PCC.

Wow, what an exciting episode.  We interview Robin Warner of Union Pediatrics a few days before she begins her gameification project - her patients will collect, using a smart phone app, "stamps" for various positive clinical behaviors (getting their shots, staying up to date with well visits, calling before going to the minute clinic, etc.).  She describes how she expects it to work and we'll check back in a few weeks from now to see how it's going. Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>, <a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Pediatric Inc.</a>, <a href="http://chipsblog.pcc.com" rel="nofollow" target="_blank">Confessions of a Pediatric Practice Management Consultant</a>, and <a href="http://www.pcc.com" rel="nofollow" target="_blank">PCC</a>.

Episode 24 (022814) - Gameification featuring Robin Warner

George Rogu

Today's special guest is SOAPM troublemaker, Dr. George Rogu of RBK Pediatrics in Long Island, NY.  He takes time out of his day to tell us about the success of his practice and all of the many projects he has worked on while surrounded on all sides by large groups and hospitals.  What are his secrets? Don't forget to visit the PPMMC Google+ page, Pediatric Inc., Confessions of a Pediatric Practice Management Consultant, and PCC.

Today's special guest is SOAPM troublemaker, Dr. George Rogu of RBK Pediatrics in Long Island, NY.  He takes time out of his day to tell us about the success of his practice and all of the many projects he has worked on while surrounded on all sides by large groups and hospitals.  What are his secrets? Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>, <a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Pediatric Inc.</a>, <a href="http://chipsblog.pcc.com" rel="nofollow" target="_blank">Confessions of a Pediatric Practice Management Consultant</a>, and <a href="http://www.pcc.com" rel="nofollow" target="_blank">PCC</a>.

Episode 23 (022114) - Ladies and Gentlemen, George Rogu!

We open the new year with a focus on one of the resolutions from 2014: checking our pricing.  Chip actually shares the 2014 RVU calculator available on his blog  and walks through how it works. Note that doing an RVU analysis like this is important for more than just setting your pricing - it's also important when analyzing both existing and potential payer contracts! Don't forget to visit the PPMMC Google+ page, Pediatric Inc., Confessions of a Pediatric Practice Management Consultant, and PCC.

We open the new year with a focus on one of the resolutions from 2014: checking our pricing.  Chip actually shares the <a href="http://chipsblog.pcc.com/free-rvu-calculator-2014/" rel="nofollow" target="_blank">2014 RVU calculator</a> available on his blog  and walks through how it works. Note that doing an RVU analysis like this is important for more than just setting your pricing - it's also important when analyzing both existing and potential payer contracts! Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>, <a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Pediatric Inc.</a>, <a href="http://chipsblog.pcc.com" rel="nofollow" target="_blank">Confessions of a Pediatric Practice Management Consultant</a>, and <a href="http://www.pcc.com" rel="nofollow" target="_blank">PCC</a>.

Episode 22 (01/17/14) - Setting Your Prices

We discuss, in a suprisingly meangful and practical fashion, the things for which we are grateful and our list of New Year Resolutions. Don't forget to visit the PPMMC Google+ page, Pediatric Inc., Confessions of a Pediatric Practice Management Consultant, and PCC.

We discuss, in a suprisingly meangful and practical fashion, the things for which we are grateful and our list of New Year Resolutions. Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>, <a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Pediatric Inc.</a>, <a href="http://chipsblog.pcc.com" rel="nofollow" target="_blank">Confessions of a Pediatric Practice Management Consultant</a>, and <a href="http://www.pcc.com" rel="nofollow" target="_blank">PCC</a>.

Episode 21 (120413) - Special Holiday Episode

We cover a lot of ground today, but the primary topics are our review of the NCE in October (what parts we liked best and why) and Brandon's review of the pre-meeting Disney event which many people covered.  I heard a lot of dissatisfaction from folks who attended by Brandon got a lot out of it - what made his experience different? Don't forget to visit the PPMMC Google+ page, Pediatric Inc., Confessions of a Pediatric Practice Management Consultant, and PCC.

We cover a lot of ground today, but the primary topics are our review of the NCE in October (what parts we liked best and why) and Brandon's review of the pre-meeting Disney event which many people covered.  I heard a lot of dissatisfaction from folks who attended by Brandon got a lot out of it - what made his experience different? Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>, <a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Pediatric Inc.</a>, <a href="http://chipsblog.pcc.com" rel="nofollow" target="_blank">Confessions of a Pediatric Practice Management Consultant</a>, and <a href="http://www.pcc.com" rel="nofollow" target="_blank">PCC</a>.

Episode 20 (111313): NCE Review and the Disney Management Experience

Brandon Betancourt of Pediatric Inc. and Chip Hart of PCC discuss practical solutions to the challenges faced by private pediatric practices. Pediatric practice management from around the country.

I think I&#39;m a little biased… but that doesn&#39;t mean it can&#39;t be true.

These Guys Are Smart

Pure genius.

Pediatric Practice Management Media Cast

In the first of a short series of episodes focused on pediatric practice management benchmarks, we discuss "Revenue Per Visit" or the simple concept of how much you get paid every time a patient walks in the door.  How is this figure useful, what important aspects of your practice can it illuminate...and how do you even calculate it?  A sample PDF report is attached. Don't forget to visit the PPMMC Google+ page.

In the first of a short series of episodes focused on pediatric practice management benchmarks, we discuss "Revenue Per Visit" or the simple concept of how much you get paid every time a patient walks in the door.  How is this figure useful, what important aspects of your practice can it illuminate...and how do you even calculate it?  A sample PDF report is attached. Don't forget to visit the <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">PPMMC Google+ page</a>.

Episode 7 (03/27/13): Pediatric Benchmarks #1 

Front

Pediatric practice front desk performance - how to measure it, what to measure...and what you can't measure, but know you need to understand?  We cover it all, in typical ADD-driven format.  We touch on a few key benchmarks as well as the "subjective" understanding of the important features of a front desk employee.  You can watch all the Pediatric Practice Management Media Casts on the Google Communities Page.

Pediatric practice front desk performance - how to measure it, what to measure...and what you can't measure, but know you need to understand?  We cover it all, in typical ADD-driven format.  We touch on a few key benchmarks as well as the "subjective" understanding of the important features of a front desk employee.  You can watch all the Pediatric Practice Management Media Casts on the <a href="https://plus.google.com/u/0/communities/105346004636695669726" rel="nofollow" target="_blank">Google Communities Page</a>.

Episode 4 (01/16/13): Front Desks

How important is your pediatric practice culture?  What can you do to improve it, what and how can you make changes in your practice?  Brandon and Chip discuss this subject in detail with examples from practices around the country.  You can watch all the Pediatric Practice Management Media Casts on the Google Communities Page. Links for contented mentioned during this episode: DISC Assessments Zappos and "Deliver Happiness" The Netflix Employee Guide Management By Baseball by Jeff Angus The Advantage by Patrick Lencioni

How important is your pediatric practice culture?  What can you do to improve it, what and how can you make changes in your practice?  Brandon and Chip discuss this subject in detail with examples from practices around the country.  You can watch all the Pediatric Practice Management Media Casts on the <a href="https://plus.google.com/u/0/communities/105346004636695669726" rel="nofollow" target="_blank">Google Communities Page</a>. Links for contented mentioned during this episode: <a href="http://www.yourlifespath.com/default.asp?view=Assessments_disc" rel="nofollow" target="_blank">DISC</a> Assessments <a href="http://www.deliveringhappiness.com/about-us/about-2/" rel="nofollow" target="_blank">Zappos and "Deliver Happiness"</a> The Netflix <a href="http://www.slideshare.net/reed2001/culture-1798664" rel="nofollow" target="_blank">Employee Guide</a> <a href="http://managementbybaseball.com/default.php" rel="nofollow" target="_blank">Management By Baseball</a> by Jeff Angus <a href="http://www.amazon.com/dp/1455877255" rel="nofollow" target="_blank">The Advantage</a> by Patrick Lencioni

Episode 5 (02/27/13): Practice Culture

Brandon and Chip discuss their unique experiences with billing services and include a 7-point list of what every pediatric practice should look for in a billing service...if they can find a good one!

<a href="http://www.pediatricinc.com" rel="nofollow" target="_blank">Brandon</a> and <a href="http://www.pcc.com" rel="nofollow" target="_blank">Chip</a> discuss their unique experiences with billing services and include a 7-point list of what every pediatric practice should look for in a billing service...if they can find a good one!

Episode 3 (01/03/13): Billing Services

We cover a sometimes delicate subject: the financial planning that should occur in your pediatric practice.  We welcome a special guest, Paul Vanchiere, who gives us some special insight and invites us to attend the Pediatric Management Institute seminars being held in different parts of the country!http://www.pediatricmanagementinstitute.com/http://www.eventbrite.com/org/2833593272?s=11329625http://www.eventbrite.com/event/4919575583 And don't forget our Google+ Community page, where we host the video blog and you can ask us questions? https://plus.google.com/u/1/communities/105346004636695669726

We cover a sometimes delicate subject: the financial planning that should occur in your pediatric practice.  We welcome a special guest, Paul Vanchiere, who gives us some special insight and invites us to attend the Pediatric Management Institute seminars being held in different parts of the country!<a href="http://www.pediatricmanagementinstitute.com/http://www.eventbrite.com/org/2833593272?s=11329625http://www.eventbrite.com/event/4919575583" rel="nofollow" target="_blank">http://www.pediatricmanagementinstitute.com/http://www.eventbrite.com/org/2833593272?s=11329625http://www.eventbrite.com/event/4919575583</a> And don't forget our Google+ Community page, where we host the video blog and you can ask us questions? <a href="https://plus.google.com/u/1/communities/105346004636695669726" rel="nofollow" target="_blank">https://plus.google.com/u/1/communities/105346004636695669726</a>

Episode 6 (03/06/13): Setting A Practice Budget

In this episode, we are visited by Mary Pat Whaley from ManageMyPractice.com, one of the premiere practice management WWW sites.  We have a fairly wide-ranging discussion, but there is some focus on a popular issue, the "credit-card-on-file" topic.  We also touch on practice independence, insurance contract negotiation, and more.  There is some real gold here! Make sure you visit ManageMyPractice.com while you are at it!

In this episode, we are visited by Mary Pat Whaley from <a href="http://ManageMyPractice.com" rel="nofollow" target="_blank">ManageMyPractice.com</a>, one of the premiere practice management WWW sites.  We have a fairly wide-ranging discussion, but there is some focus on a popular issue, the "credit-card-on-file" topic.  We also touch on practice independence, insurance contract negotiation, and more.  There is some real gold here! Make sure you visit <a href="http://www.ManageMyPractice.com" rel="nofollow" target="_blank">ManageMyPractice.com</a> while you are at it!

Episode 11 (05/28/13): Manage My Practice

In an amazing feat of timely dicussion, Brandon and Chip cover the topic of compensation models in pediatric practices.  It's not just about the pay, it's about the management duties, performance measures, and dissatisfaction that many practices feel with their present methods of paying themselves.  We reference many real-life examples and data from a survey of 100s of pediatricians. Chip will be covering this topic at the PCC 2013 UC and it has been submitted as a topic for presentation at the 2014 NCE with co-host Susanne Madden of The Verden Group. During the discussion, Brandon references a book entitled, "Physician Compensation Plans" distributed by the MGMA.

In an amazing feat of timely dicussion, Brandon and Chip cover the topic of compensation models in pediatric practices.  It's not just about the pay, it's about the management duties, performance measures, and dissatisfaction that many practices feel with their present methods of paying themselves.  We reference many real-life examples and data from a survey of 100s of pediatricians. Chip will be covering this topic at the <a href="http://www.pedsource.com/events/uc2013" rel="nofollow" target="_blank">PCC 2013 UC</a> and it has been submitted as a topic for presentation at the 2014 NCE with co-host Susanne Madden of <a href="http:/theverdengroup.com" rel="nofollow" target="_blank">The Verden Group</a>. During the discussion, Brandon references a book entitled, "<a href="http://www.mgma.com/store/Books/Physician-Compensation-Plans/" rel="nofollow" target="_blank">Physician Compensation Plans</a>" distributed by the MGMA.

Episode 10 (05/15/13): Pediatric Compensation Models

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