While managed services has enjoyed nearly two consecutive decades of strong growth, there have been peaks and valleys along the way. In this episode we examine the current economic climate facing the managed services profession.   Highlights: Demand for managed services MSP health Layoffs Startup investments Private Equity interest in managed services M&amp;A activity     MSP Zone Reading Material: Tech Layoffs: US Startups And Tech Companies With Job Cuts In 2022 (crunchbase.com) Managed Services Market to Reach $393.72 Billion by 2028 | (globenewswire.com) 10 Reasons to Work with a Managed Service Provider for the New School Year - TechBullion https://justthenews.com/nation/economy/startup-funding-plunges-economic-turmoil-continues

While managed services has enjoyed nearly two consecutive decades of strong growth, there have been peaks and valleys along the way. In this episode we examine the current economic climate facing the managed services profession. Highlights: <ul><li>Demand for managed services</li> <li>MSP health</li> <li>Layoffs</li> <li>Startup investments</li> <li>Private Equity interest in managed services</li> <li>M&amp;A activity </li> </ul> MSP Zone Reading Material: <ul><li><a href="https://news.crunchbase.com/startups/tech-layoffs-2022/" rel="nofollow" target="_blank">Tech Layoffs: US Startups And Tech Companies With Job Cuts In 2022 (crunchbase.com)</a></li> <li><a href="https://www.globenewswire.com/news-release/2022/07/07/2475840/0/en/Managed-Services-Market-to-Reach-393-72-Billion-by-2028-At-Least-60-Organizations-to-Depend-on-Managed-Services-by-2025.html" rel="nofollow" target="_blank">Managed Services Market to Reach $393.72 Billion by 2028 | (globenewswire.com)</a></li> <li><a href="https://techbullion.com/10-reasons-to-work-with-a-managed-service-provider-for-the-new-school-year/" rel="nofollow" target="_blank">10 Reasons to Work with a Managed Service Provider for the New School Year - TechBullion</a></li> <li><a href="https://justthenews.com/nation/economy/startup-funding-plunges-economic-turmoil-continues" rel="nofollow" target="_blank">https://justthenews.com/nation/economy/startup-funding-plunges-economic-turmoil-continues</a></li></ul>

Are MSPs Facing a Recession

Despite even the best security measures, none of us are immune from the menace of ransomware attacks. 2021 saw not only an increase in attacks, but more evolved ransomware variants that threaten data exfiltration and target MSPs.  If you want to be prepared, then you need to have a good protection and response plan in place. This session will cover important topics to help you prepare and respond quickly to a ransomware attack to minimize down-time and exposure. Highlights: Create a cyber incident response plan Security training Backup in your in protection strategy Recovery procedures  David Gugick VP of Product Management

Despite even the best security measures, none of us are immune from the menace of ransomware attacks. 2021 saw not only an increase in attacks, but more evolved ransomware variants that threaten data exfiltration and target MSPs.   If you want to be prepared, then you need to have a good protection and response plan in place. This session will cover important topics to help you prepare and respond quickly to a ransomware attack to minimize down-time and exposure. Highlights: <ul><li>Create a cyber incident response plan</li> <li>Security training</li> <li>Backup in your in protection strategy</li> <li>Recovery procedures</li> </ul> David Gugick VP of Product Management

Preparing for a Ransomware Attack

If you have a dominant amount of your IT management practice coming from break/fix or reactive IT, then you should listen to this episode. Break/fix vs managed services used to be a business choice amongst IT entrepreneurs. Today, it is less of a choice and more of an imperative. What is the role of the modern day break/fix company? Do these tech firms have a legitimate role to play in combating cyber crime, for example? We will examine the break/fix provider, in detail, and provide some guidance on what you ought to do if you are still involved in reactive IT management. Highlights: Impact on profession overall Impact on provider organization Impact on customer Impact on vendors

If you have a dominant amount of your IT management practice coming from break/fix or reactive IT, then you should listen to this episode. Break/fix vs managed services used to be a business choice amongst IT entrepreneurs. Today, it is less of a choice and more of an imperative. What is the role of the modern day break/fix company? Do these tech firms have a legitimate role to play in combating cyber crime, for example? We will examine the break/fix provider, in detail, and provide some guidance on what you ought to do if you are still involved in reactive IT management. Highlights: <ul><li>Impact on profession overall</li> <li>Impact on provider organization</li> <li>Impact on customer</li> <li>Impact on vendors</li></ul>

The Role of Reactive IT

MSP software visionary Gavin Garbutt of Augmentt drops into the MSPZone to discuss the opportunity for MSPs to manage hybrid IT environments. Not sure what hybrid IT is? Not to worry. We’ll explain it for you and discuss new revenue opportunities for MSPs. Highlights: Managing Hybrid IT Shadow IT update Maximizing all of your IT staff Changes to the MSP service desk  MSPZone Special Guest: Gavin Garbutt

MSP software visionary Gavin Garbutt of Augmentt drops into the MSPZone to discuss the opportunity for MSPs to manage hybrid IT environments. Not sure what hybrid IT is? Not to worry. We’ll explain it for you and discuss new revenue opportunities for MSPs. Highlights: <ul><li>Managing Hybrid IT</li> <li>Shadow IT update</li> <li>Maximizing all of your IT staff</li> <li>Changes to the MSP service desk</li> </ul> MSPZone Special Guest: Gavin Garbutt

Managing Hybrid IT

This episode presents a tale of two MSPs. Not actual MSPs, but two types of MSPs as viewed through the lens of two news stories presenting MSPs and how customers view them. We also examine this tale of two MSPs through the lens of cyber insurance and how insurance companies may be getting it completely wrong when it comes to underwriting and assessing risk in the managed services profession. Highlights: MSP cyber insurance mistakes How can insurance companies improve their risk portfolio underwriting MSPs Why are there so many contradictory stories written about MSPs?

This episode presents a tale of two MSPs. Not actual MSPs, but two types of MSPs as viewed through the lens of two news stories presenting MSPs and how customers view them. We also examine this tale of two MSPs through the lens of cyber insurance and how insurance companies may be getting it completely wrong when it comes to underwriting and assessing risk in the managed services profession. Highlights: <ul><li>MSP cyber insurance mistakes</li> <li>How can insurance companies improve their risk portfolio underwriting MSPs</li> <li>Why are there so many contradictory stories written about MSPs?</li></ul>

A Tale of Two MSPs

WOM: Low MSPs play a unique role in the acquisition of technology and delivery of managed services to customers. Unlike VARs, MSPs do not always resell a technology to customers. For many MSPs, they acquire licenses from a vendor and use that technology to service customers utilizing a managed services agreement. Between vendors who want maximum predictability of revenue and MSPs who want maximum freedom to use those licenses, there is bound to be friction. MSP and Microsoft partner Jean Prejean of Guardian Computer is in the MSP Zone this week to discuss her views of software licensing and how it impacts the MSP profession. Highlights: What is NCE? Does it represent the larger ISV community? What are the term options for MSPs that appeal most to clients? License flexibility for MSPs What changes would you like to see from Microsoft licensing?  MSP Zone Guest: Jean Prejean - president of Guardian Computer

WOM: Low MSPs play a unique role in the acquisition of technology and delivery of managed services to customers. Unlike VARs, MSPs do not always resell a technology to customers. For many MSPs, they acquire licenses from a vendor and use that technology to service customers utilizing a managed services agreement. Between vendors who want maximum predictability of revenue and MSPs who want maximum freedom to use those licenses, there is bound to be friction. MSP and Microsoft partner Jean Prejean of Guardian Computer is in the MSP Zone this week to discuss her views of software licensing and how it impacts the MSP profession. Highlights: <ul><li>What is NCE?</li> <li>Does it represent the larger ISV community?</li> <li>What are the term options for MSPs that appeal most to clients?</li> <li>License flexibility for MSPs</li> <li>What changes would you like to see from Microsoft licensing?</li> </ul> MSP Zone Guest: Jean Prejean - president of Guardian Computer

MSP License Portability

Episode brought to you by Dell Expert Network Is backup dead? Short answer is no. But, if you haven't' changed your approach to backup in the last 10 years, you are likely missing a lot of opportunities to help your clients reach their full potential for disaster recovery, cyber attach prevention, and many other business benefits all relating to backing up data. Join my discussion with Charlie Tomeo as we discuss the history of managed backup, how it has changed, and what MSPs need to be doing to maintain relevancy today as it pertains to their managed backup offerings. Highlights: Is backup dead? How has backup for MSPs changed over the last 10 years? The impact of business continuity on managed back up What is the future of managed backup?  MSPZone Special Guest: Charlie Tomeo, Chief Revenue Officer at Axcient

Episode brought to you by Dell Expert Network Is backup dead? Short answer is no. But, if you haven't' changed your approach to backup in the last 10 years, you are likely missing a lot of opportunities to help your clients reach their full potential for disaster recovery, cyber attach prevention, and many other business benefits all relating to backing up data. Join my discussion with Charlie Tomeo as we discuss the history of managed backup, how it has changed, and what MSPs need to be doing to maintain relevancy today as it pertains to their managed backup offerings. Highlights: <ul><li>Is backup dead?</li> <li>How has backup for MSPs changed over the last 10 years?</li> <li>The impact of business continuity on managed back up</li> <li>What is the future of managed backup?</li> </ul> MSPZone Special Guest: Charlie Tomeo, Chief Revenue Officer at Axcient

Is Backup Dead

Data is everything. MSPs protect it, customers value it, and cyber criminals want to steal it. But, not all data is the same. Certain data is worthy of more protection and management, and other data has less of a value. In short, data must be managed. But, to manage data effectively, you need to understand it first. Which brings us to data assessments. Amanda Regnerus of Aparavi enters the MSPZone to share her opinions on the value of data assessments, data managed services, and the role MSPs can play in this area. Highlights: Why is data growing so fast? What is unstructured data? Should unstructured data be protected? What is the risk of unstructured data being kept? What is a data assessment program? Managed services case studies in performing data assessments  Amanda Regnerus, VP of marketing for the Americas for Aparavi

Data is everything. MSPs protect it, customers value it, and cyber criminals want to steal it. But, not all data is the same. Certain data is worthy of more protection and management, and other data has less of a value. In short, data must be managed. But, to manage data effectively, you need to understand it first. Which brings us to data assessments. Amanda Regnerus of Aparavi enters the MSPZone to share her opinions on the value of data assessments, data managed services, and the role MSPs can play in this area. Highlights: <ul><li>Why is data growing so fast?</li> <li>What is unstructured data?</li> <li>Should unstructured data be protected?</li> <li>What is the risk of unstructured data being kept?</li> <li>What is a data assessment program?</li> <li>Managed services case studies in performing data assessments</li> </ul> Amanda Regnerus, VP of marketing for the Americas for Aparavi

The Value of Data Assessments

Break/fix companies (or companies that provide reactive IT services) must address the security question: both internal security and the security services they provide to customers. Whether it is the struggle to become a proactive managed service provider or just the pace at which security threats and solutions have been evolving, the issue of security is a real element to becoming an MSP and certainly something every break/fix company needs to address.   Michael Crean from Solutions Granted enters the MSP Zone to discuss his perspective on what break/fix providers need to address when it comes to security, both internal and as a service.   Highlights: Why are partners coming to you guys? Do break/fix providers understand their security obligations? Do break/fix providers treat themselves differently than their customers? Don’t give customers an option for cybersecurity    MSPZone Guest: Michael Crean, CEO &amp; Founder - Solutions Granted

Break/fix companies (or companies that provide reactive IT services) must address the security question: both internal security and the security services they provide to customers. Whether it is the struggle to become a proactive managed service provider or just the pace at which security threats and solutions have been evolving, the issue of security is a real element to becoming an MSP and certainly something every break/fix company needs to address. Michael Crean from Solutions Granted enters the MSP Zone to discuss his perspective on what break/fix providers need to address when it comes to security, both internal and as a service. Highlights: <ul><li>Why are partners coming to you guys?</li> <li>Do break/fix providers understand their security obligations?</li> <li>Do break/fix providers treat themselves differently than their customers?</li> <li>Don’t give customers an option for cybersecurity</li> </ul> MSPZone Guest: Michael Crean, CEO &amp; Founder - Solutions Granted

Why do Break/Fix Companies struggle with effective Cyber Security

The skills and people gap is impacting everyone, everywhere! Customer organizations already facing staffing shortages have even more difficulties filling IT and cyber related positions. So, how do we solve this problem? Join Chris Hass and me as we discuss a new, modernized, and distributed workforce and its impact on staffing, security, and productivity. These trends also have had a significant impact on the way cyber criminals view their target landscape and it influences the way they devise their attacks. Highlights: People &amp; Skills must be addressed Scarcity of people and skills is a benefit to MSPs How to solve this problem  MSPZone Special Guest: Chris Hass - Head of Information Security &amp; IT for Automox

The skills and people gap is impacting everyone, everywhere! Customer organizations already facing staffing shortages have even more difficulties filling IT and cyber related positions. So, how do we solve this problem? Join Chris Hass and me as we discuss a new, modernized, and distributed workforce and its impact on staffing, security, and productivity. These trends also have had a significant impact on the way cyber criminals view their target landscape and it influences the way they devise their attacks. Highlights: <ul><li>People &amp; Skills must be addressed</li> <li>Scarcity of people and skills is a benefit to MSPs</li> <li>How to solve this problem</li> </ul> MSPZone Special Guest: Chris Hass - Head of Information Security &amp; IT for Automox

The Skills Gap and Managed Services

Weekly discussion of news, events, and topics of interest to the global managed services professional community. Series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

What is the customer experience within the managed services profession? Our profession talks a lot about service delivery with a predominant focus on the technical. And, for good reason. However, it is important we not forget the customer experience. We address that issue in this episode. We examine the role of the traditional PSA/ticketing platforms and whether they are sufficient to deliver excellent customer service. Highlights: What is the role of the PSA? Does the existing PSA solution address the customer experience? What is managed services engagement maturity? What can MSPs do to improve the customer experience within the managed services relationship?  MSPZone Special Guest: Jeff Farris - President &amp; CEO of CloudRadial

What is the customer experience within the managed services profession? Our profession talks a lot about service delivery with a predominant focus on the technical. And, for good reason. However, it is important we not forget the customer experience. We address that issue in this episode. We examine the role of the traditional PSA/ticketing platforms and whether they are sufficient to deliver excellent customer service. Highlights: <ul><li>What is the role of the PSA?</li> <li>Does the existing PSA solution address the customer experience?</li> <li>What is managed services engagement maturity?</li> <li>What can MSPs do to improve the customer experience within the managed services relationship?</li> </ul> MSPZone Special Guest: Jeff Farris - President &amp; CEO of CloudRadial

The Customer Experience in Managed Services

Fighting cybercrime may require policies, procedures, technology, and the know-how to put it all together in a cohesive manner, but the individual also has an important role to play which cannot be discounted. Individual people must be aware of the threats facing them, their organization, and cannot be lulled into a false sense of security just because they have an MSP or an internal IT department. Even the best MSPs need the active participation of the individual to combat cybercrime. Inky CEO Dave Baggett enters the MSPZone to discuss his thoughts on cybercrime and how MSPs can equip individuals to become more active in this ongoing fight. Highlights: The role of the individual in cyber defense Educating staff on email threats All organization personnel must be activated and equipped to defend against email attacks Social engineering tactics exploited through email  MSPZone Special Guest: Dave Baggett, CEO &amp; Founder of INKY

Fighting cybercrime may require policies, procedures, technology, and the know-how to put it all together in a cohesive manner, but the individual also has an important role to play which cannot be discounted. Individual people must be aware of the threats facing them, their organization, and cannot be lulled into a false sense of security just because they have an MSP or an internal IT department. Even the best MSPs need the active participation of the individual to combat cybercrime. Inky CEO Dave Baggett enters the MSPZone to discuss his thoughts on cybercrime and how MSPs can equip individuals to become more active in this ongoing fight. Highlights: <ul><li>The role of the individual in cyber defense</li> <li>Educating staff on email threats</li> <li>All organization personnel must be activated and equipped to defend against email attacks</li> <li>Social engineering tactics exploited through email</li> </ul> MSPZone Special Guest: Dave Baggett, CEO &amp; Founder of INKY

The Role of the Individual in Fighting Cybercrime

WOM Level: Low Lots of economic data coming out in recent weeks about signals of an impending recession. Let's really take a look at how a recession might impact MSPs globally and what you may want to do to prepare you practice (and clients) for such an event. We will also examine the recent CISA guidance for MSPs and offer some analysis on what practicing MSPs need to know about staying safe. MSPZone Reading Material: https://www.forbes.com/sites/greatspeculations/2022/05/18/cybersecurity-players-should-do-well-despite-economic-headwinds/?sh=6525fa147f9c https://www.darkreading.com/application-security/venture-capital-fund-emerging-cybersecurity-tech https://www.cisa.gov/uscert/ncas/current-activity/2022/05/11/cisa-joins-partners-release-advisory-protecting-msps-and-their

WOM Level: Low Lots of economic data coming out in recent weeks about signals of an impending recession. Let's really take a look at how a recession might impact MSPs globally and what you may want to do to prepare you practice (and clients) for such an event. We will also examine the recent CISA guidance for MSPs and offer some analysis on what practicing MSPs need to know about staying safe. MSPZone Reading Material: <ul><li><a href="https://www.forbes.com/sites/greatspeculations/2022/05/18/cybersecurity-players-should-do-well-despite-economic-headwinds/?sh=6525fa147f9c" rel="nofollow" target="_blank">https://www.forbes.com/sites/greatspeculations/2022/05/18/cybersecurity-players-should-do-well-despite-economic-headwinds/?sh=6525fa147f9c</a></li> <li><a href="https://www.darkreading.com/application-security/venture-capital-fund-emerging-cybersecurity-tech" rel="nofollow" target="_blank">https://www.darkreading.com/application-security/venture-capital-fund-emerging-cybersecurity-tech</a></li> <li><a href="https://www.cisa.gov/uscert/ncas/current-activity/2022/05/11/cisa-joins-partners-release-advisory-protecting-msps-and-their" rel="nofollow" target="_blank">https://www.cisa.gov/uscert/ncas/current-activity/2022/05/11/cisa-joins-partners-release-advisory-protecting-msps-and-their</a></li></ul>

CISA Guidance and Recession Impact on MSPs

Cloud computing is one of those terms that gets used a lot, often by people who have no real idea as to what it means. This is understandable given how ubiquitous cloud computing has become over the last decade. While cloud computing has brought technology into the mainstream, it also is a term which needs clarification and definition. Cloud computing, hybrid, public, private, are all variations on a theme with very different business, technical, and privacy outcomes depending on which one you choose. For MSPs, understanding cloud computing in all its various forms and being able to describe it to customers (many who have no technical experience) is a critical business skill. Laurelle Roseman, director of channel partnerships at Vultr, drops by the MSPZone to provide her perspective on how cloud computing is helping MSPs meet a growing and increasingly complex set of customer needs. Highlights: Shift in the partner industryWhat cloud actually means Partners have to convince people to move over the cloud Trust in cloud computing   What is relevant to your MSP practice? Geographical expansionLatency Privacy Peace of mind Why you need more than just AWS – business rational   Why it's important to have a multi-cloud strategyIt's not an either or situation Customers want options    MSPZone Guest: Laurelle Roseman, Director of Channel Partnerships with Vultr

Cloud computing is one of those terms that gets used a lot, often by people who have no real idea as to what it means. This is understandable given how ubiquitous cloud computing has become over the last decade. While cloud computing has brought technology into the mainstream, it also is a term which needs clarification and definition. Cloud computing, hybrid, public, private, are all variations on a theme with very different business, technical, and privacy outcomes depending on which one you choose. For MSPs, understanding cloud computing in all its various forms and being able to describe it to customers (many who have no technical experience) is a critical business skill. Laurelle Roseman, director of channel partnerships at Vultr, drops by the MSPZone to provide her perspective on how cloud computing is helping MSPs meet a growing and increasingly complex set of customer needs. Highlights: <ul><li>Shift in the partner industry<ul><li>What cloud actually means</li> <li>Partners have to convince people to move over the cloud</li> <li>Trust in cloud computing</li> </ul> </li> <li>What is relevant to your MSP practice?</li> <li>Geographical expansion<ul><li>Latency</li> <li>Privacy</li> <li>Peace of mind</li> <li>Why you need more than just AWS – business rational</li> </ul> </li> <li>Why it's important to have a multi-cloud strategy<ul><li>It's not an either or situation</li> <li>Customers want options</li> </ul> </li> </ul> MSPZone Guest: Laurelle Roseman, Director of Channel Partnerships with Vultr

Defining Hybrid Cloud in Managed Services

There’s a stark contrast to how the threat of Ransomware is perceived by MSPs vs SMBs. MSPs have long understood cyber, business, and IT risks that face their customers. Customers, on the other hand, can have a slightly wider range of experience and understanding when it comes to cyber risks. Why is that? Join us in this podcast as we uncover the reasons why this discrepancy exists, disclose the precursors of ransomware and discuss solutions. Highlights: Why do we see so much ransomware? Do MSPs perceive ransomware differently from end-user customers? How do we solve the ransomware issue?  MSPZone Guest: Ricardo VillaDiego, Founder &amp; CEO of Lumu Technologies

There’s a stark contrast to how the threat of Ransomware is perceived by MSPs vs SMBs. MSPs have long understood cyber, business, and IT risks that face their customers. Customers, on the other hand, can have a slightly wider range of experience and understanding when it comes to cyber risks. Why is that? Join us in this podcast as we uncover the reasons why this discrepancy exists, disclose the precursors of ransomware and discuss solutions. Highlights: <ul><li>Why do we see so much ransomware?</li> <li>Do MSPs perceive ransomware differently from end-user customers?</li> <li>How do we solve the ransomware issue?</li> </ul> MSPZone Guest: Ricardo VillaDiego, Founder &amp; CEO of Lumu Technologies

Ransomware -the MSP and SMB Perspective

Access management has been a managed service offering for customers for many years. Today, the issue of internal access management has now become mainstream for MSPs of all sizes. How users gain access to internal MSP systems and networks is just as important as it is for managed services customers. But, being secure about your user onboarding and offboarding does not mean you can't also be efficient in your movements. That's what we discuss on today's episode. Highlights: Who is Devolutions? What is the current state of MSP internal security? How can MSPs elevate their internal security? Can you be secure and efficient as an MSP?  MSPZone Guest: Maurice Cote - VP Business Solutions with Devolutions

Access management has been a managed service offering for customers for many years. Today, the issue of internal access management has now become mainstream for MSPs of all sizes. How users gain access to internal MSP systems and networks is just as important as it is for managed services customers. But, being secure about your user onboarding and offboarding does not mean you can't also be efficient in your movements. That's what we discuss on today's episode. Highlights: <ul><li>Who is Devolutions?</li> <li>What is the current state of MSP internal security?</li> <li>How can MSPs elevate their internal security?</li> <li>Can you be secure and efficient as an MSP?</li> </ul> MSPZone Guest: Maurice Cote - VP Business Solutions with <a href="http://www.devolutions.net/" rel="nofollow" target="_blank">Devolutions</a>

Can you be secure and efficient as an MSP?

In today’s connected and security conscious world, customers are looking to MSPs to provide them with backup and recovery services that will help safeguard their organization against ransomware, user errors, and other evolving threats to their business operations and reputation. These same benefits also hold true for the MSPs themselves. Steve Rodin, CEO of Storagepipe enters the MSPZone and offers his perspectives on a variety of topics. Highlights: New high-margin monthly recurring revenue streams Data sovereignty/residency The importance of cloud backup Cloud application backup Backup as Business Continuity  Sponsored by Storagepipe: Storagepipe | Cloud, Backup and Disaster Recovery Services Partner Program ( https://storagepipe.com/storagepipe-partner-program/)

In today’s connected and security conscious world, customers are looking to MSPs to provide them with backup and recovery services that will help safeguard their organization against ransomware, user errors, and other evolving threats to their business operations and reputation. These same benefits also hold true for the MSPs themselves. Steve Rodin, CEO of Storagepipe enters the MSPZone and offers his perspectives on a variety of topics. Highlights: <ul><li>New high-margin monthly recurring revenue streams</li> <li>Data sovereignty/residency</li> <li>The importance of cloud backup</li> <li>Cloud application backup</li> <li>Backup as Business Continuity</li> </ul> Sponsored by Storagepipe: Storagepipe | Cloud, Backup and Disaster Recovery Services Partner Program ( <a href="https://storagepipe.com/storagepipe-partner-program/" rel="nofollow" target="_blank">https://storagepipe.com/storagepipe-partner-program/</a>)

The Role of Backup in the Modern Day MSP

Brian Stoner from Stellar Cyber joins MSPZone to discuss the future of cybersecurity talent within the managed services profession. We discuss the relationship with Boise State, how that connection came to be, and how this could be a template for future cybersecurity talent cultivation all over the world.   Highlights:   Are we still in a cybersecurity talent drought?   Boise State connection  The problem with existing cybersecurity talent    MSPZone Guest: Brian Stoner, Stellar Cyber 

Brian Stoner from Stellar Cyber joins MSPZone to discuss the future of cybersecurity talent within the managed services profession. We discuss the relationship with Boise State, how that connection came to be, and how this could be a template for future cybersecurity talent cultivation all over the world.   Highlights:   <ul><li>Are we still in a cybersecurity talent drought?  </li> <li>Boise State connection </li> <li>The problem with existing cybersecurity talent </li> </ul>   MSPZone Guest: Brian Stoner, Stellar Cyber

The Future of Cybersecurity Talent

WOM: Low  It does not happen a lot where an approach to selling and marketing managed services can actually apply to a large selection of MSP verticals. But, I think we have one for you today.   Based on actual conversations with MSPs who are using this approach successfully, and an equal number of MSPs who are not doing it but could benefit from it, I believe this approach will work for the vast number of MSPs throughout the world.   I am talking about cyber insurance. Specifically, I’m talking about the use of cyber insurance as a conduit for many other managed services offerings.   Highlights:   Role of MSP cyber insurance  1st Party insurance defined  Customer insurance pain points  MSPs to the rescue! 

WOM: Low It does not happen a lot where an approach to selling and marketing managed services can actually apply to a large selection of MSP verticals. But, I think we have one for you today.   Based on actual conversations with MSPs who are using this approach successfully, and an equal number of MSPs who are not doing it but could benefit from it, I believe this approach will work for the vast number of MSPs throughout the world.   I am talking about cyber insurance. Specifically, I’m talking about the use of cyber insurance as a conduit for many other managed services offerings.   Highlights:   <ul><li>Role of MSP cyber insurance </li> <li>1st Party insurance defined </li> <li>Customer insurance pain points </li> <li>MSPs to the rescue! </li></ul>

A  Sales Strategy for All MSPs

Raffy Marty, the ConnectWise general manager, cybersecurity, drops by the MSPZone to brief us on their latest MSP Threat Report. As the role of RMM vendors becomes more critical to the ongoing security of the global MSP community, companies such as ConnectWise are increasing their efforts to educate and equip their MSP partners with information and technologies.     Highlights:   10-15% increase in ransomware incidents by quarter in 2021  Evolution of the "super-MSP"  Ransomware operator tactics  2022 predictions    MSPZone Reading Material: https://www.connectwise.com/resources/ebook-2022-msp-threat-report 

Raffy Marty, the ConnectWise general manager, cybersecurity, drops by the MSPZone to brief us on their latest MSP Threat Report. As the role of RMM vendors becomes more critical to the ongoing security of the global MSP community, companies such as ConnectWise are increasing their efforts to educate and equip their MSP partners with information and technologies.   Highlights:   <ul><li>10-15% increase in ransomware incidents by quarter in 2021 </li> <li>Evolution of the "super-MSP" </li> <li>Ransomware operator tactics </li> <li>2022 predictions </li> </ul>   MSPZone Reading Material: <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.connectwise.com%2Fresources%2Febook-2022-msp-threat-report&amp;data=04%7C01%7Cnatalie.berman%40mspalliance.com%7C75f241204a4a4b4b320208da1cb4a144%7Cd22aa741cca44f23a4afaf15a1cb2c84%7C1%7C0%7C637853859436970165%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=MxzLLcaPu%2BzrkaJ3rqOev6Q60bWLOyFLL2HR1rUq1M8%3D&amp;reserved=0" rel="nofollow" target="_blank">https://www.connectwise.com/resources/ebook-2022-msp-threat-report</a>

2022 ConnectWise MSP Threat Report

The MSP Zone

The best podcast episodes of the most interesting stories and things. From skyping someone while they're in space, to tracking down and meeting a telephone scammer in person, to the story of a Galapagos. These episodes will keep you and all your friends entertained and captivated for hours. Learn something new in every episode! Add episodes you're interested into your queue below!

Best Episodes: Interesting Stories & Things

The Best Multi-Part Documentaries, with documentaries on Obama, Federer vs Nadal, the making of Star Wars, Netflix vs Blockbuster and more. Add episodes you're interested into your queue below!