Jessica Telford's guest appearances

Jessica Telford

Fun and Fast Times Sharon Camarillo

Calling Operator

Bob Tallman

Hailey Kinsel

Nellie Miller

Sherry Cervi

Lisa Lockhart

Dena Kirkpatrick

Amberley Snyder

Julie Goodnight

Al Dunning

Cody Hedlund

Jenny Adams

Barbra Schulte

Jim Chiapetta

Dale Steege

Donna Irvin

OwlTail

0:29 - Jessica Telford, upbringing and background 4:40 - Moving to London and landing the wrong job 8:15 - First interview at a tech startup, setting  in motion the next decade 10:15 - The early days of customer success 13:02- Learning to be vulnerable at work 14:29 - It's cool to fail; there is so much learning16:43 - All about Culture Amp 22:22 - Reframing redundancy and lessons for others26:48 - What makes a good customer success person in tech?32:56 - Putting your learning and development first 34:33 - Leaning into what is hard40:32 - the importance of asking for feedback 48:22 - How to deal with imposter syndrome 56:03 - Jess's vision for the future of customer success 

0:29 - Jessica Telford, upbringing and background  4:40 - Moving to London and landing the wrong job  8:15 - First interview at a tech startup, setting  in motion the next decade  10:15 - The early days of customer success  13:02- Learning to be vulnerable at work  14:29 - It's cool to fail; there is so much learning 16:43 - All about Culture Amp  22:22 - Reframing redundancy and lessons for others 26:48 - What makes a good customer success person in tech? 32:56 - Putting your learning and development first  34:33 - Leaning into what is hard 40:32 - the importance of asking for feedback  48:22 - How to deal with imposter syndrome  56:03 - Jess's vision for the future of customer success

Ep5. Jessica Telford on vulnerability as a superpower, what customer success actually is and the world of Culture Amp

Road to the NFR with Jessica Telford