Adrian McDermott's guest appearances

Adrian McDermott

One on One Interviews

Punk CX with Adrian Swinscoe

Voices in AI

TNW Conference

In Depth

Des Traynor

Brian Scudamore

Wade Foster

Leila Janah

Nir Eyal

Guy Kawasaki

Dan Miller

Anthony Smith

Ryan Leslie

Pamela Wilson

Jeff Bezos

Kevin Kelly

James Ross

Henry Davis

Dennis Mortensen

OwlTail

Every industry and software technology seems to be infatuated by artificial intelligence while simultaneously fearing the possibility of machines replacing human jobs. But there's a softer side to AI. The future is proactive. Companies need to analyze data to anticipate problems before you even know you have one. Relying on Artificial Intelligence to solve mundane problems leaves room for companies to have authentic, connected conversations and to deliver in the ways customers desire.Full video: https://youtu.be/NEKaFSkR5FUAll about TNW Conference: https://tnw.to/conference

Every industry and software technology seems to be infatuated by artificial intelligence while simultaneously fearing the possibility of machines replacing human jobs. But there's a softer side to AI. The future is proactive. Companies need to analyze data to anticipate problems before you even know you have one. Relying on Artificial Intelligence to solve mundane problems leaves room for companies to have authentic, connected conversations and to deliver in the ways customers desire.<br><br>Full video: <a href="https://youtu.be/NEKaFSkR5FU" rel="nofollow" target="_blank">https://youtu.be/NEKaFSkR5FU</a><br>All about TNW Conference: <a href="https://tnw.to/conference" rel="nofollow" target="_blank">https://tnw.to/conference</a>

Adrian McDermott (Zendesk) on future customer experiences

Adrian McDermott, Senior Vice President of Product Development for Zendesk, shares with us how using Facebook Messenger for customer service can help create more successful support experiences. But only if companies don’t abuse the privilege of using a channel originally meant for friends and family.

Adrian McDermott of Zendesk: Using Facebook Messenger as a Customer Support Channel