Craig Wheeler's guest appearances

Craig Wheeler

EERIE X

On Call with Insignia Ventures

Jeff Ritzmann

Phillip Collins

Alan Moore

Bruce Fenton

Peter Levenda

Suzanne Ramsey

Patrick Heron

Frank Warren

Benjamin Grundy

Stan Gordon

Derek Gilbert

John zaffis

Keith Johnson

Joe Schmo

Barry Fitzgerald

OwlTail

In this call, we’re back with another leader from Indonesia’s leading logistics-first ecommerce enabler Shipper. In past episodes, we’ve had the pleasure of going on call with CEO Phil Opamuratawongse, then COO Budi Handoko, and most recently CTO Marvin Arif and VP of Engineering Agus Daud. Now we’re introducing a retail, supply chain, commerce veteran who has just joined Shipper in the past few months and has taken up the helm of Chief Customer Officer, Craig Wheeler. He shares on call what he’s bringing to the table for Shipper, his own views on Shipper’s growth trajectory and the rapidly evolving Indonesian ecommerce market, and his approach to leadership and customer service. Timestamps (01:04) Paulo introduces Craig Wheeler; (02:01) Bringing 20+ years of retail and commerce expertise into Shipper customer-centric business; (09:50) Maturing “Need for Speed” Ecommerce Market in Indonesia; (15:28) Commerce Digitalization from On the Ground Listening to Full Stack Tooling; (20:44) Beyond enabling better logistics to enabling better long-term business growth; (25:52) Navigating Leadership in Indonesia; (27:55) Rapid Fire Round; About our guest Craig Wheeler is the Chief Customer Officer at Shipper. Prior to Shipper, Craig was Group VP of Digital and OmniChannel at leading Indonesian omnichannel retailer Kanmo Group. Prior to coming to Indonesia, Craig had more than two decades career as an operations director in multiple global companies enabling retail, supply chain, distribution, and ecommerce, including Rakuten Europe, QVC, Matrox. His experience has made him an expert in delivering digital, organizational, and operational change within Omnichannel and Multinational organizations, and through that, he has driven change in many SME and startup organizations, with direct experience of growing startups in phase 1 or phase 2 of their growth regardless of backing. Music: Energetic and Upbeat Rock Background Music For Videos and Workouts The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any Insignia Ventures fund.--- Send in a voice message: https://podcasters.spotify.com/pod/show/oncallinsignia/message

In this call, we’re back with another leader from Indonesia’s leading logistics-first ecommerce enabler <a href="//shipper.id" rel="nofollow" target="_blank">Shipper</a>. In past episodes, we’ve had the pleasure of going on call with <a href="https://review.insignia.vc/2020/07/23/shipping-the-future-of-indonesian-ecommerce-logistics-with-shipper-ceo-and-co-founder-phil-opamuratawongse/" rel="nofollow" target="_blank">CEO Phil Opamuratawongse</a>, then <a href="https://review.insignia.vc/2021/10/22/evolution-indonesias-largest-tech-enabled-logistics-network-growing-ecommerce-businesses-shipper-coo-budi-handoko/" rel="nofollow" target="_blank">COO Budi Handoko</a>, and most recently <a href="https://review.insignia.vc/2022/05/16/season-4-episode-13-shipper-cto-marvin-arif-vp-engineering-agus-daud-logistics-ecommerce/" rel="nofollow" target="_blank">CTO Marvin Arif and VP of Engineering Agus Daud</a>. Now we’re introducing a retail, supply chain, commerce veteran who has just joined Shipper in the past few months and has taken up the helm of Chief Customer Officer, <a href="https://www.linkedin.com/in/craig-wheeler-29a23b8/" rel="nofollow" target="_blank">Craig Wheeler</a>. He shares on call what he’s bringing to the table for Shipper, his own views on Shipper’s growth trajectory and the rapidly evolving Indonesian ecommerce market, and his approach to leadership and customer service. Timestamps (01:04) Paulo introduces Craig Wheeler; (02:01) Bringing 20+ years of retail and commerce expertise into Shipper customer-centric business; (09:50) Maturing “Need for Speed” Ecommerce Market in Indonesia; (15:28) Commerce Digitalization from On the Ground Listening to Full Stack Tooling; (20:44) Beyond enabling better logistics to enabling better long-term business growth; (25:52) Navigating Leadership in Indonesia; (27:55) Rapid Fire Round; About our guest <a href="https://www.linkedin.com/in/craig-wheeler-29a23b8/" rel="nofollow" target="_blank">Craig Wheeler</a> is the Chief Customer Officer at <a href="//shipper.id" rel="nofollow" target="_blank">Shipper</a>. Prior to Shipper, Craig was Group VP of Digital and OmniChannel at leading Indonesian omnichannel retailer Kanmo Group. Prior to coming to Indonesia, Craig had more than two decades career as an operations director in multiple global companies enabling retail, supply chain, distribution, and ecommerce, including Rakuten Europe, QVC, Matrox. His experience has made him an expert in delivering digital, organizational, and operational change within Omnichannel and Multinational organizations, and through that, he has driven change in many SME and startup organizations, with direct experience of growing startups in phase 1 or phase 2 of their growth regardless of backing. Music: <a href="https://www.youtube.com/watch?v=kkJbmqfxyHw" rel="nofollow" target="_blank">Energetic and Upbeat Rock Background Music For Videos and Workouts</a> The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any <a href="https://insignia.vc/" rel="nofollow" target="_blank">Insignia Ventures</a> fund.--- Send in a voice message: <a href="https://podcasters.spotify.com/pod/show/oncallinsignia/message" rel="nofollow" target="_blank">https://podcasters.spotify.com/pod/show/oncallinsignia/message</a>

S04 Call #21: Maturing Indonesia’s Ecommerce Need for Speed and Why Digitalization Starts with Listening with Shipper Chief Customer Officer Craig Wheeler

In this episode, we discuss black holes, supernovas, and other astronomical phenomena with U. of Texas professor, Dr. J. Craig Wheeler.

Episode 63: Dr. J. Craig Wheeler