Parrish Arturi's guest appearances

Parrish Arturi

The Chief Customer Officer Human Duct Tape Show

Guy Kawasaki

Tom Peters

Seth Godin

Horst Schulze

Dave Nelson

Jay Baer

Allison Pickens

Drew Neisser

Dan Heath

Simon T. Bailey

Sandy Miranda

Jon Herstein

Rachael McBrearty

Diane Magers

Shep Hyken

OwlTail

In this episode, I have the pleasure of speaking with Parrish Arturi. Parrish is the SVP of Retail Service and Experience Delivery at Fidelity Investments. He's a visionary leader in our space, and here we talk a lot about building customer experience across the business. That's a key area that many new and emergent CCOs struggle with -- they know they 'own' their silo, but they need to embed their silo and the overall idea of customer experience across the business. How can you do that? Parrish offers a couple of distinct ideas in this episode.

<p>In this episode, I have the pleasure of speaking with Parrish Arturi. Parrish is the SVP of Retail Service and Experience Delivery at Fidelity Investments. He's a visionary leader in our space, and here we talk a lot about building customer experience across the business. That's a key area that many new and emergent CCOs struggle with -- they know they 'own' their silo, but they need to embed their silo and the overall idea of customer experience across the business. How can you do that? Parrish offers a couple of distinct ideas in this episode.</p>

How Fidelity Embedded Customer Experience Across the Business, With Parrish Arturi - CB009