Nancy Munro's guest appearances

Nancy Munro

Sales Strategy & Enablement by Revenue.io

First Contact: Stories of the Call Center

Shep Hyken

David Allen

Gene Hammett

Paul Kortman

Jon Levy

Andrew Peterson

Bill Johnson

Benjamin Spall

Stephen Christopher

Perry Marshall

Michael Bungay Stanier

Barbara Smith

Jeffrey Gitomer

Doug Devitre

Casanova Brooks

OwlTail

Nancy Munro is a true pioneer of the contact center world. She has revolutionized the space with simulation training solutions that kickstart agent productivity and help them get that deer-in-the-headlights moment that many of them simply need before they start taking real calls with real people. The virtual, remote call center is here, and Nancy's products are essential for adaptability in this new work environment. Dive into our discussion on speech analytics and emotion analytics in First Contact: Stories of the Call Center, Episode 9 of Season 1.

Nancy Munro is a true pioneer of the contact center world. She has revolutionized the space with simulation training solutions that kickstart agent productivity and help them get that deer-in-the-headlights moment that many of them simply need before they start taking real calls with real people. The virtual, remote call center is here, and Nancy's products are essential for adaptability in this new work environment. Dive into our discussion on speech analytics and emotion analytics in First Contact: Stories of the Call Center, Episode 9 of Season 1.

Exploring Human Voice and Simulation Training: Nancy Munro

And now a break from our usual programming. Here's a short bit of Steve Bederman, CEO of NobelBiz, in conversation with Nancy Munro of Verbal Transactions on her podcast Contact Center Insights. Nancy Munro, CEO of Verbal Transactions has a long history of deploying enterprise learning solutions. Currently, she helps contact centers get their agents up to speed through the use of her immersive contact center simulator ACES.

And now a break from our usual programming. Here's a short bit of Steve Bederman, CEO of NobelBiz, in conversation with Nancy Munro of Verbal Transactions on her podcast Contact Center Insights. Nancy Munro, CEO of Verbal Transactions has a long history of deploying enterprise learning solutions. Currently, she helps contact centers get their agents up to speed through the use of her immersive contact center simulator ACES.

Bonus Recording: Steve on Contact Center Insights with Nancy Munro

Nancy Munro is the Founder/CEO of Knowledge Shift. In this episode, Nancy talks about the impact that the quality of your speaking voice makes on a prospect. She discusses research that demonstrates that prospects are making judgments about your trustworthiness and credibility just by hearing you say the word “hello.” Kind of scary, isn’t it? Successful selling is about paying to detail. And one detail you can’t overlook is how you are perceived by your prospects. Nancy describes not only how you can assess your voice, but also how you can control how you use your voice to influence the outcome of a sale. She also describes the tools and technologies that are available to help you with all of this. If you’re in a customer-facing sales or service role, then you definitely must listen to this episode.

Nancy Munro is the Founder/CEO of Knowledge Shift. In this episode, Nancy talks about the impact that the quality of your speaking voice makes on a prospect. She discusses research that demonstrates that prospects are making judgments about your trustworthiness and credibility just by hearing you say the word “hello.” Kind of scary, isn’t it? Successful selling is about paying to detail. And one detail you can’t overlook is how you are perceived by your prospects. Nancy describes not only how you can assess your voice, but also how you can control how you use your voice to influence the outcome of a sale. She also describes the tools and technologies that are available to help you with all of this. If you’re in a customer-facing sales or service role, then you definitely must listen to this episode.