Louise Downe's guest appearances

Louise Downe

Service Design Show

Dan Mall

Lauren Currie

Doug Powell

Steve Portigal

Gerry Scullion

Peter Merholz

Hartmut Esslinger

Tricia Wang

Andy Polaine

Jim Kalbach

Joe Pine

Sarah Drummond

Warren Berger

Natalie Kuhn

Sarah Schulman

OwlTail

New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level. And why we need to reconsider the role of service designers in general.----------------------------------------EPISODE GUIDE01:55 - First encounter with Service Design03:55 - How might we scale service design in a sustainable way?16:00 - Is our current understanding of what a service designer does fit for purpose?26:20 - Big question: is service design moving in-house?----------------------------------------LINKS FROM THE SHOWGovernment Digital Service ➜ https://gds.blog.gov.uk/Digital Service Standard ➜ https://www.gov.uk/service-manual/service-standardMORE EPISODESEnjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshowYOUTUBE CHANNELEvery episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshowFACEBOOK PAGECheck the Facebook page where you'll find more content and can discuss the episodes ➜ facebook.com/servicedesignshowUNIVERSITYWant to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ learn.servicedesignshow.com

New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level. And why we need to reconsider the role of service designers in general. ---------------------------------------- EPISODE GUIDE 01:55 - First encounter with Service Design 03:55 - How might we scale service design in a sustainable way? 16:00 - Is our current understanding of what a service designer does fit for purpose? 26:20 - Big question: is service design moving in-house? ---------------------------------------- LINKS FROM THE SHOW Government Digital Service ➜ <a href="https://gds.blog.gov.uk/" rel="nofollow" target="_blank">https://gds.blog.gov.uk/</a> Digital Service Standard ➜ <a href="https://www.gov.uk/service-manual/service-standard" rel="nofollow" target="_blank">https://www.gov.uk/service-manual/service-standard</a> MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ <a href="http://youtube.com/servicedesignshow" rel="nofollow" target="_blank">youtube.com/servicedesignshow</a> FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes ➜ <a href="http://facebook.com/servicedesignshow" rel="nofollow" target="_blank">facebook.com/servicedesignshow</a> UNIVERSITY Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University ➜ <a href="http://learn.servicedesignshow.com" rel="nofollow" target="_blank">learn.servicedesignshow.com</a>

What it means for service design to grow up / Louise Downe / Episode #36