Erin Deveney's guest appearances

Erin Deveney

Massagent Now Podcast

Donna McKenna

OwlTail

In the last of our series with the Registrar, Erin Deveney and Donna McKenna, VP of Communications at MAIA answer some questions agents will want to hear answers to regarding EVR. What is the EVR program?Who can participate?What are the steps an agent takes to get on board?What are the recent changes to the EVR program?What are the transactions available to EVR participants?How is the integrity of the program kept in tact?How does MAIA assist with keeping the integrity of the program intact?

In the last of our series with the Registrar, Erin Deveney and Donna McKenna, VP of Communications at MAIA answer some questions agents will want to hear answers to regarding EVR.  What is the EVR program? Who can participate? What are the steps an agent takes to get on board? What are the recent changes to the EVR program? What are the transactions available to EVR participants? How is the integrity of the program kept in tact? How does MAIA assist with keeping the integrity of the program intact?

Q&A on EVR with Registrar Erin Deveney & Donna McKenna

In the 3rd installment of this 4-part series, Registrar Deveney talks about key items agents will be interested in regarding the RMV Modernization project.  New 'My RMV Account' which will provide customers with license and registration info, real time status update, the ability to manage personal information, and more. Eye test screenings will be able to be sent on-line from eye care professionals. Case management system that will allow customer interactions to be managed and tracked internally.  Additional EVR transactions including duplicate title, registration reinstatements, plate swaps, registration amend, and duplicate registration plate return receipt. .........and morePlease contact RMVM Communications Lead Susan Butler with inquiries about this process at  susan.butler@state.ma.us.

In the 3rd installment of this 4-part series, Registrar Deveney talks about key items agents will be interested in regarding the RMV Modernization project.  <ul> <li>New 'My RMV Account' which will provide customers with license and registration info, real time status update, the ability to manage personal information, and more.</li> <li>Eye test screenings will be able to be sent on-line from eye care professionals.</li> <li>Case management system that will allow customer interactions to be managed and tracked internally. </li> <li>Additional EVR transactions including duplicate title, registration reinstatements, plate swaps, registration amend, and duplicate registration plate return receipt. .........and more</li></ul>Please contact RMVM Communications Lead Susan Butler with inquiries about this process at  susan.butler<a href="mailto:@state.ma.us.">@state.ma.us.</a>

RMV Modernization with Registrar Erin Deveney

In the second installment of our visit with Registrar Deveney, she discusses something familiar to most agents...the RMV1.   As the folks at the RMV move toward a better customer service experience they have found that approximately 14% of incomplete RMV1 forms come from insurance agencies. Registrar Deveney encourages everyone to "Skip the Second Trip" and points out the 4 most common mistakes that occur.  

In the second installment of our visit with Registrar Deveney, she discusses something familiar to most agents...the RMV1.   As the folks at the RMV move toward a better customer service experience they have found that approximately 14% of incomplete RMV1 forms come from insurance agencies. Registrar Deveney encourages everyone to "Skip the Second Trip" and points out the 4 most common mistakes that occur.

Ep4: Mistakes Can Be Made: the RMV1 with Registrar Erin Deveney

Our first industry guest, Erin Deveney, Registrar of Motor Vehicles. She joined Donna McKenna, MAIA’s VP of Communication, to talk about what's going on at the Massachusetts RMV under the Baker Administration.    In the first of our 4 part series, Registrar Deveney addresses initiatives being taken to address customer service concerns, wait times, the use of alternative service options and online transactions and the RMV's use of social media and marketing tools to communicate more effectively. Registrar Deveney urges agents and customers alike to "See Us Online...Instead of In Line". We hear about the Fast Track (self-service licensing kiosks, which are similar to self-service airline kiosks), the 30+ transactions that are available online and more.  PLUS for those interested ... the LOW PLATE LOTTERY application becomes available on June 19th. Applications must be received by August 21st. The drawing will be held prior to September 15, 2015. Contact information and links discussed in Episode 3:Web: massrmv.com Liz Rizzuto, RMV Registration Manager, Elizabeth.Rizzuto@state.ma.usGretchen Daley, Director of Registrations and Titles, Gretchen.Daley@state.ma.us

Our first industry guest, Erin Deveney, Registrar of Motor Vehicles. She joined Donna McKenna, MAIA’s VP of Communication, to talk about what's going on at the Massachusetts RMV under the Baker Administration.  In the first of our 4 part series, Registrar Deveney addresses initiatives being taken to address customer service concerns, wait times, the use of alternative service options and online transactions and the RMV's use of social media and marketing tools to communicate more effectively. Registrar Deveney urges agents and customers alike to "See Us Online...Instead of In Line". We hear about the Fast Track (self-service licensing kiosks, which are similar to self-service airline kiosks), the 30+ transactions that are available online and more.  PLUS for those interested ... the LOW PLATE LOTTERY application becomes available on June 19th. Applications must be received by August 21st. The drawing will be held prior to September 15, 2015. Contact information and links discussed in Episode 3: Web: <a href="http://massrmv.com/" rel="nofollow" target="_blank">massrmv.com</a>  Liz Rizzuto, RMV Registration Manager, <a href="mailto:Elizabeth.Rizzuto@state.ma.us">Elizabeth.Rizzuto@state.ma.us</a> Gretchen Daley, Director of Registrations and Titles, <a href="mailto:Gretchen.Daley@state.ma.us">Gretchen.Daley@state.ma.us</a>