Fred Loucks's guest appearances

Fred Loucks

Integrating Technology

OwlTail

Patrick Murray interviews Fred Loucks about...How management will replace control in AV integration...How hardware manufacturers can modernize their business by moving to a subscription model and why they should...How to make the software delivery process as simple as installing hardware. Hosted on Acast. See acast.com/privacy for more information.

Patrick Murray interviews Fred Loucks about... <ul><li>How management will replace control in AV integration...</li><li>How hardware manufacturers can modernize their business by moving to a subscription model and why they should...</li><li>How to make the software delivery process as simple as installing hardware.</li></ul> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Episode 50: Fred Loucks Part 2 Microservices & The End Of AV Control

Fred Loucks, CTO of Level 3 Audiovisual, takes us on his white-whale journey to answer one question: How do you get visibility of audiovisual systems at scale?We learn some cool new phrases like "Automated remediation" and "Signatures of common issues" while digging deep into...Program Management from designing, deploying and updating with a focus on administration.How programming let him rollout 3000 Zoom Rooms in two weekends with a one-man team.The real costs of downtime and disruptions including productivity loss, embarrassment and loss of confidence.How collecting data adds value by answering questions - it starts with monitoring.Why there is resistance to AV monitoring tools.Wrangling the chaos of API's and protocols to create a data model.Why to avoid devices that are not observable.A day in the life of a support NOC technician.Defining a service status for AV systems in order to present an SLA.Why monitoring is incomplete without remote access, documentation and domain knowledge.The challenges of creating an AV NOC including deep integration with customer networks and staffing. Thinking about management instead of control.  Hosted on Acast. See acast.com/privacy for more information.

Fred Loucks, CTO of Level 3 Audiovisual, takes us on his white-whale journey to answer one question: How do you get visibility of audiovisual systems at scale?We learn some cool new phrases like "Automated remediation" and "Signatures of common issues" while digging deep into... <ul><li>Program Management from designing, deploying and updating with a focus on administration.</li><li>How programming let him rollout 3000 Zoom Rooms in two weekends with a one-man team.</li><li>The real costs of downtime and disruptions including productivity loss, embarrassment and loss of confidence.</li><li>How collecting data adds value by answering questions - it starts with monitoring.</li><li>Why there is resistance to AV monitoring tools.</li><li>Wrangling the chaos of API's and protocols to create a data model.</li><li>Why to avoid devices that are not observable.</li><li>A day in the life of a support NOC technician.</li><li>Defining a service status for AV systems in order to present an SLA.</li><li>Why monitoring is incomplete without remote access, documentation and domain knowledge.</li><li>The challenges of creating an AV NOC including deep integration with customer networks and staffing. </li><li>Thinking about management instead of control. </li></ul> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.