Martin Dowson's guest appearances

Martin Dowson

Why Service Design Thinking

Business X Design

Lauren Currie

Peter Merholz

Benjamin Taylor

Matthew Manos

Adam Lawrence

Jane Austin

Joanna Waterfall

Jesse Grimes

Raj Singh

Lindsay Miller

Ryan Oliver

Seth Weissman

Allen Weaver

Sujata Bhatt

Jod Kaftan

OwlTail

Season 1 Final Episode - Martin &amp; Brian Hoadley review the season.I've invited Brian Hoadley to return, having opened the season, and reflect back with me on 9 interviews with 9 very different Leaders of Design.  All of our guests have led design in an in-house, large-scale complex environment and have brought with them some insightful perspectives on the role of Design and Design Leadership in its intersections with Business Leadership. In this review episode, Brian and I unpack what we've learnt across the whole Season and start to reflect on where we need to go next in elevating the impact of Design within Business.This will be a great episode for anyone looking to reflect on their learnings from the season as we touch on just about everything, and it may also be a useful guide for anyone new to the seasons (although I'd still encourage you to listen to the series and then the summary so you can reflect along with us).I'd like to thank all my guests for Season 1 of Business X Design Brian Hoadley - Interim Design ExecDr Anne Stenros - ex CDO City of HelsinkiAndrew Barraclough - Design Director - GSK Clive Grinyer - Head of Service Design - Royal College of Art Jose Dos Santos - Head of Design - Signify and PhD - 10 Barriers to Designers at the c-suitePernilla Johansson - CDO ElectroluxPeter Merholz - Founder Adaptive Path, Author - Org Design for Design OrgsJane Austin - CXO - Digital and previously CDO in HealthcareNathan Weyer - COO Design at PhilipsSHOW RESOURCES:subscribe to the Business x Design Newsletter hereand connect with your show host Martin Dowson on LinkedIn - we really welcome feedback from our listeners so do get in touch!

Season 1 Final Episode - Martin &amp; Brian Hoadley review the season. I've invited Brian Hoadley to return, having opened the season, and reflect back with me on 9 interviews with 9 very different Leaders of Design.  All of our guests have led design in an in-house, large-scale complex environment and have brought with them some insightful perspectives on the role of Design and Design Leadership in its intersections with Business Leadership. In this review episode, Brian and I unpack what we've learnt across the whole Season and start to reflect on where we need to go next in elevating the impact of Design within Business. This will be a great episode for anyone looking to reflect on their learnings from the season as we touch on just about everything, and it may also be a useful guide for anyone new to the seasons (although I'd still encourage you to listen to the series and then the summary so you can reflect along with us). I'd like to thank all my guests for Season 1 of Business X Design <a href="https://www.linkedin.com/in/brianhoadley/" rel="nofollow" target="_blank">Brian Hoadley</a> - Interim Design Exec <a href="https://www.linkedin.com/in/dr-anne-stenros-93a7542/" rel="nofollow" target="_blank">Dr Anne Stenros</a> - ex CDO City of Helsinki <a href="https://www.linkedin.com/in/andrew-barraclough-4796102" rel="nofollow" target="_blank">Andrew Barraclough</a> - Design Director - GSK <a href="https://www.clivegrinyer.com/" rel="nofollow" target="_blank">Clive Grinyer</a> - Head of Service Design - Royal College of Art <a href="https://www.linkedin.com/in/josemanueldossantos/" rel="nofollow" target="_blank">Jose Dos Santos</a> - Head of Design - Signify and PhD - 10 Barriers to Designers at the c-suite <a href="https://www.linkedin.com/in/pernilla-johansson-46b1895/" rel="nofollow" target="_blank">Pernilla Johansson</a> - CDO Electrolux <a href="https://www.peterme.com/" rel="nofollow" target="_blank">Peter Merholz</a> - Founder Adaptive Path, Author - Org Design for Design Orgs <a href="https://www.linkedin.com/in/msjaneaustin/" rel="nofollow" target="_blank">Jane Austin</a> - CXO - Digital and previously CDO in Healthcare <a href="https://www.linkedin.com/in/weyer/" rel="nofollow" target="_blank">Nathan Weyer</a> - COO Design at Philips SHOW RESOURCES: subscribe to the <a href="http://eepurl.com/hDnjGb" rel="nofollow" target="_blank">Business x Design Newsletter here</a> and connect with your show host <a href="https://www.linkedin.com/in/designled/" rel="nofollow" target="_blank">Martin Dowson on LinkedIn </a>- we really welcome feedback from our listeners so do get in touch!

Brian Hoadley & Martin Dowson - Season 1 Review

We've heard a lot about why service design is important but what does it look like in the context of People, Planet, and Profit? We talk with Martin Dowson, a UK-based service designer and Certified Customer Experience Professional who creates customer-centric organizations that deliver profitability through meaningful customer experiences. Martin mentions resources from the UK Design Council, including the  Double Diamond design process and the  Triple Bottom Line of people, planet, and profit. _ Participate in the design challenge  on our website. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

We've heard a lot about why service design is important but what does it look like in the context of People, Planet, and Profit? We talk with Martin Dowson, a UK-based service designer and Certified Customer Experience Professional who creates customer-centric organizations that deliver profitability through meaningful customer experiences. Martin mentions resources from the <a href="http://www.designcouncil.org.uk" rel="nofollow" target="_blank">UK Design Council</a>, including the <a href="http://www.designcouncil.org.uk/sites/default/files/asset/document/Design%20methods%20for%20developing%20services.pdf" rel="nofollow" target="_blank"> Double Diamond</a> design process and the <a href="http://www.thecreativeindustries.co.uk/uk-creative-overview/news-and-views/view-what-is-design-and-why-it-matters" rel="nofollow" target="_blank"> Triple Bottom Line</a> of people, planet, and profit. _ Participate in the design challenge <a href="http://www.whyservicedesignthinking.com/podcastepisodes/martin-dowson-people-planet-profit" rel="nofollow" target="_blank"> on our website</a>. _ Love what you hear? Please subscribe, rate, and review us! Want to keep in touch? Sign up for the mailing list at <a href="http://www.whyservicedesignthinking.com" rel="nofollow" target="_blank">whyservicedesignthinking.com</a> for access to useful freebies and bonus resources that won’t be available anywhere else. Special thanks to Monica Shriver of <a href="http://www.bravemusician.com" rel="nofollow" target="_blank">BraveMusician.com</a> for this episode's theme music.

People, Planet, and Profit | Martin Dowson