Marc Gessler's guest appearances

Marc Gessler

Cat & Cloud Podcast

Keys To The Shop : Equipping Coffee Retail Professionals

Pete Licata

Jen Apodaca

Anne Nylander

Jared Truby

KYLE RAMAGE

Jonathan Raymond

Maria Cleaveland

Charles Babinski

Jenn Chen

Scott Rao

James Hoffmann

Lee Safar

Michael Tan

Peter Giuliano

Greg McKeown

OwlTail

Ideally, the nature of your relationship with your wholesale customers is less like a transaction and more like a partnership. How do we approach caring for those who have decided to serve our coffee in a way that is true to our values, supports their success, and creates growing trust and mutuality? In this episode these questions and more are answers as we talk with the Partner Program manager for Cat and Cloud Coffee, Marc Gessler!  Marc has been in coffee now for 7 years. Born and raised in Santa Cruz, he began his career at Verve and after following the progress of Cat and Cloud he landed a job as a barista and quickly moved into working in the wholesale partnership program. Marc now leads this program that seeks to build authentic and values based relationships with all the people who partner with Cat and Cloud.  In this conversation we will talk a bit about Marc's own journey into coffee, then dive into the work he does in supporting all the Cat and Cloud wholesale partners on a day to day basis, how they manage challenges, and continue to improve their standards and communication. I love the passion Marc brings that absolutely resonates with what I know about the whole team over there at Cat and Cloud. You are sure to gain some very valuable insight that you can apply to your wholesale department after listening to today's episode.    We cover:  Where do leads come from Values and authenticity as prerequisites Managing partner relationships Training and customization Trusting your clients Meeting people where they are Dealing with difficulties and when to part ways Keeping track of partner progress and needs  Links: www.catandcloud.com   Related Episodes: 246 : Selecting a Wholesale Coffee Provider  133 : 5 Keys to Successful Wholesale w/ Sarah Richmond 233 : A Conversation w/ Anthony Ragler, Black and White 235 : 4 Tips for Training your Staff 191 : Retraining your Staff on new Standards   Visit our amazing Sponsors! www.prima-coffee.com/keys www.pacficfoodservice.com www.coffeefest.com

Ideally, the nature of your relationship with your wholesale customers is less like a transaction and more like a partnership. How do we approach caring for those who have decided to serve our coffee in a way that is true to our values, supports their success, and creates growing trust and mutuality? In this episode these questions and more are answers as we talk with the Partner Program manager for Cat and Cloud Coffee, Marc Gessler!  Marc has been in coffee now for 7 years. Born and raised in Santa Cruz, he began his career at Verve and after following the progress of Cat and Cloud he landed a job as a barista and quickly moved into working in the wholesale partnership program. Marc now leads this program that seeks to build authentic and values based relationships with all the people who partner with Cat and Cloud.  In this conversation we will talk a bit about Marc's own journey into coffee, then dive into the work he does in supporting all the Cat and Cloud wholesale partners on a day to day basis, how they manage challenges, and continue to improve their standards and communication. I love the passion Marc brings that absolutely resonates with what I know about the whole team over there at Cat and Cloud. You are sure to gain some very valuable insight that you can apply to your wholesale department after listening to today's episode.  We cover: <ul> <li>Where do leads come from</li> <li>Values and authenticity as prerequisites</li> <li>Managing partner relationships</li> <li>Training and customization</li> <li>Trusting your clients</li> <li>Meeting people where they are</li> <li>Dealing with difficulties and when to part ways</li> <li>Keeping track of partner progress and needs</li> </ul> Links: <a href="http://www.catandcloud.com" rel="nofollow" target="_blank">www.catandcloud.com</a> Related Episodes: <a href="https://keystotheshop.com/2020/10/selecting-wholesale/" rel="nofollow" target="_blank">246 : Selecting a Wholesale Coffee Provider</a> <a href="https://keystotheshop.com/2019/03/133-5-keys-to-successful-wholesale-w-sarah-richmond/" rel="nofollow" target="_blank"> 133 : 5 Keys to Successful Wholesale w/ Sarah Richmond</a> <a href="https://keystotheshop.com/2020/08/anthonyragler/" rel="nofollow" target="_blank">233 : A Conversation w/ Anthony Ragler, Black and White</a> <a href="https://keystotheshop.com/2020/08/trainingtips/" rel="nofollow" target="_blank">235 : 4 Tips for Training your Staff</a> <a href="https://keystotheshop.com/2019/12/retraining/" rel="nofollow" target="_blank">191 : Retraining your Staff on new Standards</a> Visit our amazing Sponsors! <a href="http://www.prima-coffee.com/keys" rel="nofollow" target="_blank">www.prima-coffee.com/keys</a> <a href="http://www.pacficfoodservice.com" rel="nofollow" target="_blank">www.pacficfoodservice.com</a> <a href="http://www.coffeefest.com" rel="nofollow" target="_blank">www.coffeefest.com</a>

303 : Create Authentic Partnerships w/ Marc Gessler of Cat & Cloud Coffee

Zach Zschernitz

Alex Marse

the goods: catandcloud.comPump those jams. The Lynhall Restaurantweb: http://thelynhall.com/instagram: thelynhall

the goods: <a href="http://catandcloud.com" rel="nofollow" target="_blank">catandcloud.com</a> Pump those jams. The Lynhall Restaurant web: <a href="http://thelynhall.com/" rel="nofollow" target="_blank">http://thelynhall.com/</a> instagram: thelynhall

Rock That Jam | Alex Marse + Marc Gessler with Zach Zschernitz at The Lynhall Restaurant