Michael DeSalles's guest appearances

Michael DeSalles

Cincom Contact Center Insights

CX Files

Phil Jones

Calum Chace

Greg Murphy

Steve Jones

Alan Graham

Evan Jones

Brendan Kiely

Ed Thomas

James Dodkins

Annette Franz

Ian Golding

Shep Hyken

Jeff Toister

GRAHAM BROWN

Nate Brown

OwlTail

Michael DeSalles is a Principal Analyst on the North American Customer Care team at industry analyst firm Frost &amp; Sullivan. He recently published a paper exploring how the BPO and CX industry is reacting to the Covid-19 pandemic. In the podcast, he talks about this article and the CX road into 2021. https://www.linkedin.com/in/michael-desalles-82519114/ https://www.frost.com/

Michael DeSalles is a Principal Analyst on the North American Customer Care team at industry analyst firm Frost &amp; Sullivan. He recently published a paper exploring how the BPO and CX industry is reacting to the Covid-19 pandemic. In the podcast, he talks about this article and the CX road into 2021. <a href="https://www.linkedin.com/in/michael-desalles-82519114/" rel="nofollow" target="_blank">https://www.linkedin.com/in/michael-desalles-82519114/</a> <a href="https://www.frost.com/" rel="nofollow" target="_blank">https://www.frost.com/</a>

Michael DeSalles - Frost & Sullivan - Covid-19 And The BPO Road To 2021

Guest: Michael DeSalles, Strategic Analyst, Frost &amp; SullivanFrost &amp; Sullivan has just published a new whitepaper, “THE HOSTED MODEL: Why It’s Revolutionizing the Contact Center Industry.”  The hosted contact center market is moving out of the early adopter stage with immense future growth potential.  Some of the topics covered in this interview - Industry trends and key benefits driving hosted contact center adoption- Total cost of ownership (TCO) advantages of hosted vs. on-premise- Key findings in Health Advocate case study (a rapidly expanding service organization that utilizes a hosted contact center)- Questions to pose to a hosted contact center provider.This complimentary Frost &amp; Sullivan whitepaper can be downloaded at www.cincom.com/FrostReport

Guest: Michael DeSalles, Strategic Analyst, Frost &amp; Sullivan Frost &amp; Sullivan has just published a new whitepaper, “THE HOSTED MODEL: Why It’s Revolutionizing the Contact Center Industry.” The hosted contact center market is moving out of the early adopter stage with immense future growth potential. Some of the topics covered in this interview - Industry trends and key benefits driving hosted contact center adoption - Total cost of ownership (TCO) advantages of hosted vs. on-premise - Key findings in Health Advocate case study (a rapidly expanding service organization that utilizes a hosted contact center) - Questions to pose to a hosted contact center provider. This complimentary Frost &amp; Sullivan whitepaper can be downloaded at <a href="http://www.cincom.com/FrostReport" rel="nofollow" target="_blank">www.cincom.com/FrostReport</a>

Frost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers