Jeneanne Rae's guest appearances

Jeneanne Rae

Relentless Health Value™

Business Model Sandbox

Service Design Show

The Innovation Engine Podcast

Designing Experiences

Dave Gray

Warren Berger

Alexander Osterwalder

Whitney Johnson

Laura Roeder

Amy Herman

Teresa Amabile

Andrew Hessel

Bob Moesta

Doug Powell

Steve Portigal

Gerry Scullion

Michael Margolis

Golden Krishna

Peter Merholz

OwlTail

There is a design revolution going on in the US government. More and more government agencies are adopting design to create and deliver more human centered services. In this episode Jeneanne Rae talks about what is driving this quick adoption of design and what's needed to accelerate it even further. We discuss the value design brings to government and how to clearly communicate that value to stakeholders.And finally we touch upon some of the challenges that are associated with spreading design across government. ----------------------------------------EPISODE GUIDE02:02 - The first encounter with Service Design.03:36 - What is the state of design in the government space in the United States11:35 - What is the value of design to government agencies21:20 - What are the challenges associated with this kind or transformation29:20 - Big question: How do you spread the use of service design----------------------------------------LINKS FROM THE EPISODE* Jeneanne on LinkedIn ➜ https://www.linkedin.com/in/jeneannerae/* Center for Government Insights ➜ https://go.servicedesignshow.com/36xqp* 18F ➜ https://18f.gsa.gov/* Design Value Index ➜ https://go.servicedesignshow.com/-d-exMORE EPISODESEnjoyed the show? Take a look at some of the other episodes.https://go.servicedesignshow.com/podcastYOUTUBEEvery episode of the Service Design Show is also available as via the official YouTube channel.https://go.servicedesignshow.com/youtubeFACEBOOKCheck the Facebook page where you'll find more content and can discuss the episodes.https://go.servicedesignshow.com/facebookINSTAGRAM Get an exclusive behind the scenes look of the Show.https://go.servicedesignshow.com/instagram----------------------------------------[FREE COURSE] HOW TO EXPLAIN SERVICE DESIGNLearn how you can get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!https://servicedesignshow.com/free-course

There is a design revolution going on in the US government. More and more government agencies are adopting design to create and deliver more human centered services. In this episode Jeneanne Rae talks about what is driving this quick adoption of design and what's needed to accelerate it even further. We discuss the value design brings to government and how to clearly communicate that value to stakeholders. And finally we touch upon some of the challenges that are associated with spreading design across government. ---------------------------------------- EPISODE GUIDE 02:02 - The first encounter with Service Design. 03:36 - What is the state of design in the government space in the United States 11:35 - What is the value of design to government agencies 21:20 - What are the challenges associated with this kind or transformation 29:20 - Big question: How do you spread the use of service design ---------------------------------------- LINKS FROM THE EPISODE * Jeneanne on LinkedIn ➜ <a href="https://www.linkedin.com/in/jeneannerae/" rel="nofollow" target="_blank">https://www.linkedin.com/in/jeneannerae/</a> * Center for Government Insights ➜ <a href="https://go.servicedesignshow.com/36xqp" rel="nofollow" target="_blank">https://go.servicedesignshow.com/36xqp</a> * 18F ➜ <a href="https://18f.gsa.gov/" rel="nofollow" target="_blank">https://18f.gsa.gov/</a> * Design Value Index ➜ <a href="https://go.servicedesignshow.com/-d-ex" rel="nofollow" target="_blank">https://go.servicedesignshow.com/-d-ex</a> MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. <a href="https://go.servicedesignshow.com/podcast" rel="nofollow" target="_blank">https://go.servicedesignshow.com/podcast</a> YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. <a href="https://go.servicedesignshow.com/youtube" rel="nofollow" target="_blank">https://go.servicedesignshow.com/youtube</a> FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. <a href="https://go.servicedesignshow.com/facebook" rel="nofollow" target="_blank">https://go.servicedesignshow.com/facebook</a> INSTAGRAM Get an exclusive behind the scenes look of the Show. <a href="https://go.servicedesignshow.com/instagram" rel="nofollow" target="_blank">https://go.servicedesignshow.com/instagram</a> ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn how you can get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! <a href="https://servicedesignshow.com/free-course" rel="nofollow" target="_blank">https://servicedesignshow.com/free-course</a>

Can design make government services human centered again / Jeneanne Rae / Episode #55

What does it mean to incorporate innovative strategy and design thinking into your corporate lexicon? Internationally recognized as an innovative leader in design thinking as well as a customer experience expert, Jeneanne Rae shares her insights on service innovation and the customer journey as an imperative for success in the 21st-century.

What does it mean to incorporate innovative strategy and design thinking into your corporate lexicon? Internationally recognized as an innovative leader in design thinking as well as a customer experience expert, Jeneanne Rae shares her insights on service innovation and the customer journey as an imperative for success in the 21st-century.

Jeneanne Rae: Design Thinking for Customer Value

On the 21st episode of “The Innovation Engine” podcast, we look at the connection between innovation and customer experience. Among the topics we discuss are how to create the optimal customer experience in a world where interactions between company and consumer increasingly occur online; what customer experience means for companies in the services space, which account for 80% of the American economy; and why it is so important for any company looking to achieve long-term success to leave a lasting impression with their customers.  Jeneanne Rae, Founder and CEO of Motiv Strategies and a widely recognized expert on customer experience and services innovation, joins us as this week's guest. Bloomberg Businessweek named Jeneanne one of its “Magnificent Seven Innovation Gurus” and “Best Leaders of the Year” based on her groundbreaking work in the study of service innovation. Jeneanne writes frequently for the Harvard Business Review, and her work has also appeared in publications like Design Management Review and Fast Company. Over her more than 20 year career she has worked with some of the most beloved and well-respected companies both large and small, to help deliver meaningful innovation in their respective markets.

On the 21st episode of “The Innovation Engine” podcast, we look at the connection between innovation and customer experience. Among the topics we discuss are how to create the optimal customer experience in a world where interactions between company and consumer increasingly occur online; what customer experience means for companies in the services space, which account for 80% of the American economy; and why it is so important for any company looking to achieve long-term success to leave a lasting impression with their customers.  Jeneanne Rae, Founder and CEO of Motiv Strategies and a widely recognized expert on customer experience and services innovation, joins us as this week's guest. Bloomberg Businessweek named Jeneanne one of its “Magnificent Seven Innovation Gurus” and “Best Leaders of the Year” based on her groundbreaking work in the study of service innovation. Jeneanne writes frequently for the Harvard Business Review, and her work has also appeared in publications like Design Management Review and Fast Company. Over her more than 20 year career she has worked with some of the most beloved and well-respected companies both large and small, to help deliver meaningful innovation in their respective markets.

Innovation & Customer Experience, with Jeneanne Rae