Afshan Kinder's guest appearances

Afshan Kinder

Pat Perdue's Customer Experience Podcast

Doug Sandler

Michael Kim

Jeanne Bliss

Shep Hyken

Gary Edwards

Kate Ross

Mike Aoki

Pat Perdue

Bruce Simpson

Peter Aceto

Oscar Sachs

Raymond Reddy

Stephen Hahn-Griffiths

Katie Drechsel

Arleen King

OwlTail

       							SHOW NOTES   About Our Guest:  Afshan Kinder Afshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change  driven by a need to enhance the customer experience.  Afshan has spent her career working with organizations that have set a high standard for customer excellence, and is in demand globally from leading brands that are committed to delighting their customers. Our conversation focused on the contact centre aspect of the customer experience, something I think we can all relate to. Afshan share’s her vision about what senior executives can do to help transform their companies into being genuinely customer centric.  Afshan also shares specific ways senior leaders can help bust silos and get their organization working as as team.  Afshan provides some great advice that will not only help your customers, but will also help your organization discover it’s true version of the optimum customer experience. Links: You can find Switchgear Consulting at the following link:  www.Switchgear.ca You can email Afshan at:  Afshan@switchgear.ca Afshan isn’t on Twitter (!!!).   But if you tweet me @patperdue I’ll definitely put you in touch with her.

<a href="https://podcasts.apple.com/ca/podcast/pat-perdues-customer-experience-podcast/id1161747403" rel="nofollow" target="_blank"> </a> <a href="https://open.spotify.com/show/2hgFJYIEb05JHJwKSOUDlq" rel="nofollow" target="_blank"> </a> <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly93d3cuY3VzdG9tZXJleHBlcmllbmNlcG9kY2FzdC5jb20vZmVlZC9wb2RjYXN0Lw" rel="nofollow" target="_blank"> </a> 							SHOW NOTES <a href="https://www.customerexperiencepodcast.com/#Listen" rel="nofollow" target="_blank"> </a> <h2>About Our Guest:  Afshan Kinder</h2> Afshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change  driven by a need to enhance the customer experience.  Afshan has spent her career working with organizations that have set a high standard for customer excellence, and is in demand globally from leading brands that are committed to delighting their customers. Our conversation focused on the contact centre aspect of the customer experience, something I think we can all relate to. Afshan share’s her vision about what senior executives can do to help transform their companies into being genuinely customer centric.  Afshan also shares specific ways senior leaders can help bust silos and get their organization working as as team.  Afshan provides some great advice that will not only help your customers, but will also help your organization discover it’s true version of the optimum customer experience. Links: You can find Switchgear Consulting at the following link:  <a href="http://www.Switchgear.ca" rel="nofollow" target="_blank">www.Switchgear.ca</a> You can email Afshan at:  Afshan@switchgear.ca Afshan isn’t on Twitter (!!!).   But if you tweet me @patperdue I’ll definitely put you in touch with her.

Episode 1:  Afshan Kinder is a master at creating transformational change to improve customer experience.  Listen to what she’s done to help her clients raise the CX bar.