Andrew McNeile's guest appearances

Andrew McNeile

CX Files

Advice from a Call Center Geek!

James Dodkins

Greg Murphy

Steve Jones

Alan Graham

Evan Jones

Brendan Kiely

Ed Thomas

Annette Franz

Ian Golding

Shep Hyken

Jeff Toister

Brandon Knight

GRAHAM BROWN

Nate Brown

Adrian Swinscoe

OwlTail

In this episode of Advice from a Call Center Geek, Tom Laird sat down with Andrew McNeile, Chief Customer Officer at ThinScale.ThinScale develops and provides endpoint software solutions that enable IT to deliver the most user-friendly, secure, flexible/versatile, and cost-effective VDI environments for Windows devices.Tom and Andrew discuss, the new norm of the remote contact center agent, the security protocols that every organization should be looking at when dealing with at-home agents, and how to efficiently, effectively, and securely deploy one of the most talked-about topics in the contact center WFH space, BYOD (Bring your own device).If you have work-from-home contact center agents, this is a must-listen-to episode to make sure all your security measures with your devices are covered.If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.Please check us out at expiviausa.com, or email us at info@expivia.net!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

In this episode of Advice from a Call Center Geek, Tom Laird sat down with Andrew McNeile, Chief Customer Officer at ThinScale. ThinScale develops and provides endpoint software solutions that enable IT to deliver the most user-friendly, secure, flexible/versatile, and cost-effective VDI environments for Windows devices. Tom and Andrew discuss, the new norm of the remote contact center agent, the security protocols that every organization should be looking at when dealing with at-home agents, and how to efficiently, effectively, and securely deploy one of the most talked-about topics in the contact center WFH space, BYOD (Bring your own device). If you have work-from-home contact center agents, this is a must-listen-to episode to make sure all your security measures with your devices are covered.If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers. Please check us out at <a href="http://expiviausa.com" rel="nofollow" target="_blank">expiviausa.com</a>, or email us at info@expivia.net! Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: <a href="https://www.facebook.com/callcentergeek" rel="nofollow" target="_blank">www.facebook.com/callcentergeek</a> Connect on LinkedIn: <a href="https://www.linkedin.com/in/tlairdexpivia/" rel="nofollow" target="_blank">https://www.linkedin.com/in/tlairdexpivia/</a> Follow on TikTok: <a href="https://www.tiktok.com/@callcenter_geek" rel="nofollow" target="_blank">https://www.tiktok.com/@callcenter_geek</a> Linkedin Group: <a href="https://www.linkedin.com/groups/9041993/" rel="nofollow" target="_blank">https://www.linkedin.com/groups/9041993/</a> Watch us: <a href="https://www.youtube.com/channel/UCuIMsfiynnK02IKwPZZmxmg?" rel="nofollow" target="_blank">Advice from a Call Center Geek Youtube Channel</a>

A Discussion on Contact Center WFH Security with Andrew McNeile- Chief Customer Officer at ThinScale

Andrew McNeile is the Chief Customer Officer of ThinScale Technology, based in Dublin, Ireland. ThinScale was recently mention on this podcast by Michael DeSalles of Frost &amp; Sullivan. This episode is a follow-up and asks why BPOs are buying and shipping millions of dollars worth of laptops when they could use BYOD? www.linkedin.com/in/amcneile/ www.thinscale.com

Andrew McNeile is the Chief Customer Officer of ThinScale Technology, based in Dublin, Ireland. ThinScale was recently mention on this podcast by Michael DeSalles of Frost &amp; Sullivan. This episode is a follow-up and asks why BPOs are buying and shipping millions of dollars worth of laptops when they could use BYOD? <a href="https://www.linkedin.com/in/amcneile/" rel="nofollow" target="_blank">www.linkedin.com/in/amcneile/</a> <a href="http://www.thinscale.com" rel="nofollow" target="_blank">www.thinscale.com</a>

Andrew McNeile - ThinScale Technology - Why WFH BPO Needs BYOD