Gerhard Coetzee's guest appearances

Gerhard Coetzee

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In the 4th episode of Bari podcast we are delighted to have Gerhard Coetzee, Lead Financial Sector Specialist at CGAP.  In this episode we discuss about how to design for financial, social and economic inclusion with customer centricity in mind. view CGAP customer centric guide here view the Pioneer case study here

In the 4th episode of Bari podcast we are delighted to have Gerhard Coetzee, Lead Financial Sector Specialist at CGAP.  In this episode we discuss about how to design for financial, social and economic inclusion with customer centricity in mind. view CGAP customer centric guide <a href="https://customersguide.cgap.org/" rel="nofollow" target="_blank">here</a> view the Pioneer case study <a href="https://www.youtube.com/watch?v=cuLY3wIoWaI&amp;ab_channel=CGAP" rel="nofollow" target="_blank">here</a>

Designing for Customer Centricity - Gerhard Coetzee

LEAD

In this episode Gerhard Coetzee is making a real difference in the world of financial inclusion. As Lead Financial Sector Specialist at CGAP, he leads the technical areas of customer and provider solutions that include customer centric business models, digital finance and smallholder families. Simon Taylor caught up with him to find out about the challenges he faces and why customer-centric design and partnerships are so central to his approach. “If you do not understand the customer, the poor person in their life, the challenges they have, the pain points they face, then it will be very difficult to provide a service that they will use.” “I believe strongly in living your life in such a way that when you leave something, it is better than the way you found it.” Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep241 – Gerhard Coetzee, Lead Financial Sector Specialist at CGAP appeared first on 11:FS.

<h2>In this episode</h2> Gerhard Coetzee is making a real difference in the world of financial inclusion. As Lead Financial Sector Specialist at CGAP, he leads the technical areas of customer and provider solutions that include customer centric business models, digital finance and smallholder families. Simon Taylor caught up with him to find out about the challenges he faces and why customer-centric design and partnerships are so central to his approach. “If you do not understand the customer, the poor person in their life, the challenges they have, the pain points they face, then it will be very difficult to provide a service that they will use.” “I believe strongly in living your life in such a way that when you leave something, it is better than the way you found it.” Enjoying FinTech Insider? Tell a friend about us and <a href="http://goo.gl/6wM9ul" rel="nofollow" target="_blank">please leave us a review on iTunes</a>. The post <a href="https://11fs.com/podcasts/ep241-gerhard-coetzee-customer-centric-design/" rel="nofollow" target="_blank">Ep241 – Gerhard Coetzee, Lead Financial Sector Specialist at CGAP</a> appeared first on <a href="https://11fs.com" rel="nofollow" target="_blank">11:FS</a>.

Ep241 – Gerhard Coetzee, Lead Financial Sector Specialist at CGAP