Sylvia Matiko's guest appearances

Sylvia Matiko

AttractionPros Podcast

One Herd Podcast with Kristin Llamas

Nick Taylor

David Rosenberg

Matt Johnson

Nathan Jones

Ashley Hicks

Steve Brown

Scott Benjamin

Tim Anderson

Robert Reed

Pam Landwirth

John Anderson

Richard Glover

Emily Howard

Tim Murphy

Joe Pine

OwlTail

What is Empathy? Is the question Kristin asks and discuss with Sylvia Matiko, born and raised in Toronto, Canada. Sylvia is the cofounder of both A Different View, which work with Museums all around the globe creating an inspired and thoughtful visitor experience, and Timbalaya, a children’s book series and theme park being planted around the world to encourage outdoor play to grow the imaginations of children. Her area of expertise allows her to experience and practice empathy on a daily and she gives us valid information on how we can show empathy to others. Everyone would say that empathy is  putting yourself in someone else’s shoes, but as Sylvia states “it’s a little bit more than that.” Studies have shown that empathy has declined at least 50% in the last decade, leaving us in an empathy deficit and we have all seen the effects with the more hate, prejudice, and fighting opinions we see on the news and around the world. Sylvia and Kristin go on to discuss how technology and social media might contribute to the decline of empathy shown in others. Now that we are aware of the issues and its effects, are we able to solve it and work back from this massive decline? As Sylvia states, everyone can be taught empathy. Sylvia breaks down empathy into 3 categories: Cognitive Empathy, Emotional Empathy, and Compassionate Empathy. Cognitive empathy allow people such as doctors, nurses, and social workers, who deal with emotional situations with their patients or clients  on daily, understand where they are coming from without being too emotionally overwhelmed. They are able disconnect their feelings from the situation. Emotional empathy however, allows you to understand someone but it doesn’t mean you are completely connected with them. This means that if you have emotional empathy, you might not take compassionate action. Compassionate empathy on the other hand, mean that you are truly willing to help them properly to produce a strong connection. “Empathy fuels connections; where sympathy does not.” Sylvia says that Stephen Covey’s 7 Habits has a lot of valuable examples in how to practice empathy by truly listening to understand one another. Although you may not be able to help everyone, you are able to listen to and empathize with everyone you encounter. Finding that balance with empathy is also important so that you do not overwhelm yourself. One of the best quotes from the show would have to be from Miss Dolly Parton, “if you see someone without a smile, give them one of yours.” Even small  actions such as a smile or holding the door for someone can show others that you care and empathize with their needs. Let’s all do what we can, big or small to show a little bit more of empathy. SHOW LINKS: Visit Host Kristin Llamas at: Websites: www.kllamas.com | www.llamasart.com Instagram: @kllamasart @llamasartshow Facebook: @kllamasart @llamasartshow YouTube: Kllamas FIND MY NEW BOOK ON BOOKSHELVES!: ¿Como te Llamas? Everyday Llamas You Might Know Visit Guest Sylvia Matiko at: Websites: http://www.adifferentviewonline.com   and http://timbalaya.com Other Links: Empathy Museum: A Mile in My Shoes HumanFirst Club 5 Love Language FEATURED ARTISTS/INSTITUTION : The Minneapolis Institute of Art recently received a large grant of 750,00 from the Andrew W. Mellon Foundation in 2017 to establish the world’s first Center for Empathy and the Visual Arts. MUSIC BY: Alfonso Llamas Tell me... WHAT IS Empathy? Share your thoughts with me on your favorite social channels or visit kllamas.com to email me your thoughts and recommend guests! Subscribe, review &amp; share!

What is Empathy? Is the question Kristin asks and discuss with Sylvia Matiko, born and raised in Toronto, Canada. Sylvia is the cofounder of both <a href="http://www.adifferentviewonline.com/" rel="nofollow" target="_blank">A Different View</a>, which work with Museums all around the globe creating an inspired and thoughtful visitor experience, and Timbalaya, a children’s book series and theme park being planted around the world to encourage outdoor play to grow the imaginations of children. Her area of expertise allows her to experience and practice empathy on a daily and she gives us valid information on how we can show empathy to others. Everyone would say that empathy is putting yourself in someone else’s shoes, but as Sylvia states “it’s a little bit more than that.” Studies have shown that empathy has declined at least 50% in the last decade, leaving us in an empathy deficit and we have all seen the effects with the more hate, prejudice, and fighting opinions we see on the news and around the world. Sylvia and Kristin go on to discuss how technology and social media might contribute to the decline of empathy shown in others. Now that we are aware of the issues and its effects, are we able to solve it and work back from this massive decline? As Sylvia states, everyone can be taught empathy. Sylvia breaks down empathy into 3 categories: Cognitive Empathy, Emotional Empathy, and Compassionate Empathy. Cognitive empathy allow people such as doctors, nurses, and social workers, who deal with emotional situations with their patients or clients on daily, understand where they are coming from without being too emotionally overwhelmed. They are able disconnect their feelings from the situation. Emotional empathy however, allows you to understand someone but it doesn’t mean you are completely connected with them. This means that if you have emotional empathy, you might not take compassionate action. Compassionate empathy on the other hand, mean that you are truly willing to help them properly to produce a strong connection. “Empathy fuels connections; where sympathy does not.” Sylvia says that Stephen Covey’s 7 Habits has a lot of valuable examples in how to practice empathy by truly listening to understand one another. Although you may not be able to help everyone, you are able to listen to and empathize with everyone you encounter. Finding that balance with empathy is also important so that you do not overwhelm yourself. One of the best quotes from the show would have to be from Miss Dolly Parton, “if you see someone without a smile, give them one of yours.” Even small actions such as a smile or holding the door for someone can show others that you care and empathize with their needs. Let’s all do what we can, big or small to show a little bit more of empathy. SHOW LINKS: Visit Host Kristin Llamas at: Websites: <a href="https://www.kllamas.com" rel="nofollow" target="_blank">www.kllamas.com</a> | <a href="llamasart.com" rel="nofollow" target="_blank">www.llamasart.com</a> Instagram: <a href="http://instagram.com/kllamasart" rel="nofollow" target="_blank">@kllamasart</a> <a href="http://instagram.com/llamasartshow" rel="nofollow" target="_blank">@llamasartshow</a> Facebook: <a href="https://www.facebook.com/KLlamasArt" rel="nofollow" target="_blank">@kllamasart</a> <a href="https://facebook.com/llamasartshow" rel="nofollow" target="_blank">@llamasartshow</a> YouTube: <a href="http://www.youtube.com/KLlamasart" rel="nofollow" target="_blank">Kllamas</a> FIND MY NEW BOOK ON BOOKSHELVES!: <a href="https://www.kllamas.com/como-te-llamas-book-of-llama-illustrations-by-kristin-llamas/" rel="nofollow" target="_blank">¿Como te Llamas? Everyday Llamas You Might Know</a> Visit Guest Sylvia Matiko at: Websites: <a href="http://www.adifferentviewonline.com/" rel="nofollow" target="_blank">http://www.adifferentviewonline.com</a> and <a href="http://timbalaya.com/" rel="nofollow" target="_blank">http://timbalaya.com</a> Other Links: <a href="http://www.empathymuseum.com/" rel="nofollow" target="_blank">Empathy Museum: A Mile in My Shoes</a> <a href="https://humansfirst.club/" rel="nofollow" target="_blank">HumanFirst Club</a> <a href="https://www.5lovelanguages.com/quizzes/" rel="nofollow" target="_blank">5 Love Language</a> FEATURED ARTISTS/INSTITUTION : <a href="https://new.artsmia.org/empathy/" rel="nofollow" target="_blank">The Minneapolis Institute of Art</a> recently received a large grant of 750,00 from the Andrew W. Mellon Foundation in 2017 to establish the world’s first Center for Empathy and the Visual Arts. MUSIC BY: Alfonso Llamas Tell me... WHAT IS Empathy? Share your thoughts with me on your favorite social channels or visit <a href="kllamas.com" rel="nofollow" target="_blank">kllamas.com</a> to email me your thoughts and recommend guests! Subscribe, review &amp; share!

What is Empathy? With Sylvia Matiko

Sylvia Matiko is the co-founder of A Different View, a management consultancy focused on helping improve the visitor experience at museums, cultural centers, aquariums, etc.  She is also the Guardian of the Locket at Timbalaya, a new, innovative play environment for children. A Different View helps attractions (both commercial and non-profit/cultural attractions) align their mission, vision, and values with delivering the most ideal visitor experience.  Sylvia talks about peeling back the onion to learn more about who your guests are (or visitors, depending on the terminology you use) and if the values of the company are being "behaviorized" by all members of the organization. In non-profit organizations, there is occasionally a misalignment of "mission and margin," which can be a detriment to the success of the organization.  Sylvia talks about how cultural attractions can better align their revenue with the mission to ensure success.  Additionally, Sylvia is a key member of an exciting new project called "Timbalaya," making its debut in Kuwait in late 2019 or early 2020. "If you love what you do, the money will follow."   AttractionPros LIVE tickets are still available!Will you be in Orlando on Wednesday, November 14th during the IAAPA expo?  Come join us for an exciting night of networking and discussing some of the most important best practices facing our industry!  This event will be recorded and used for a future podcast episode, so come prepared to share!  A free networking reception will be held immediately following the recording.CLICK HERE FOR TICKETS

Sylvia Matiko is the co-founder of <a href="http://www.adifferentviewonline.com/" rel="nofollow" target="_blank">A Different View</a>, a management consultancy focused on helping improve the visitor experience at museums, cultural centers, aquariums, etc.  She is also the Guardian of the Locket at <a href="http://timbalaya.com/" rel="nofollow" target="_blank">Timbalaya</a>, a new, innovative play environment for children. A Different View helps attractions (both commercial and non-profit/cultural attractions) align their mission, vision, and values with delivering the most ideal visitor experience.  Sylvia talks about peeling back the onion to learn more about who your guests are (or visitors, depending on the terminology you use) and if the values of the company are being "behaviorized" by all members of the organization. In non-profit organizations, there is occasionally a misalignment of "mission and margin," which can be a detriment to the success of the organization.  Sylvia talks about how cultural attractions can better align their revenue with the mission to ensure success.  Additionally, Sylvia is a key member of an exciting new project called "Timbalaya," making its debut in Kuwait in late 2019 or early 2020. "If you love what you do, the money will follow." AttractionPros LIVE tickets are still available!Will you be in Orlando on Wednesday, November 14th during the IAAPA expo?  Come join us for an exciting night of networking and discussing some of the most important best practices facing our industry!  This event will be recorded and used for a future podcast episode, so come prepared to share!  A free networking reception will be held immediately following the recording.<a href="https://www.eventbrite.com/e/attractionpros-live-free-event-tickets-51145923835" rel="nofollow" target="_blank">CLICK HERE FOR TICKETS</a>

AP Podcast Episode 62: Sylvia Matiko talks about non-profits vs for-profits, guest vs visitor and a place called Timbalaya