Silvio Giorgio's guest appearances

Silvio Giorgio

Data Futurology - Leadership And Strategy in Artificial Intelligence, Machine Learning, Data Science

FUSION Fast Forward

David Thomas

Shane Lenton

Scott Wilson

Ben Taylor

Elliot Smith

Scott Taylor

Andrew Bastawrous

Martin Ford

Jonathan Hart

Katrin Schmidt

Christoph Molnar

Kate Howard

Dane Hillard

Steve Baxter

Stephanie Kelley

OwlTail

Drawing on experience from delivering more than 400 million parcels a year to over 12.3 million addresses and capturing feedback from millions of parcel receivers, Australia Post is uniquely positioned to understand how and when online shoppers want to receive their parcels. As part of the Online Retailer Fusion Fast Forward Podcast Series, Australia Post General Manager of Data Science, Silvio Giorgio, shares the insights contained within the Delivery Experience Report and discusses what getting it right looks like, why this matters and how data can help.  Hear how Australia Post has used their rich data to develop five actionable recommendations to help retailers improve first time delivery rates, lift customer satisfaction, reduce contacts and ultimately improve the overall customer experience.  The Delivery Experience – Learn More Show Notes:  Hear how and why the delivery experience matters so much to retailers and their customers Understand how insights from the Australia Post Delivery Experience report can help to improve your customers’ delivery experience Uncover the importance of data and, insights and intervention to deliver better outcomes for customers Discover how the Delivery Experience Report makes practical recommendations for improving the delivery experience Listen to Silvio unpack each recommendation and how it will can positively impact on customers and improve NPS Hear how psychology during the pandemic has influenced perceptions of the delivery experience and what can be learned from it See omnystudio.com/listener for privacy information.

Drawing on experience from delivering more than 400 million parcels a year to over 12.3 million addresses and capturing feedback from millions of parcel receivers, Australia Post is uniquely positioned to understand how and when online shoppers want to receive their parcels. As part of the Online Retailer Fusion Fast Forward Podcast Series, Australia Post General Manager of Data Science, Silvio Giorgio, shares the insights contained within the Delivery Experience Report and discusses what getting it right looks like, why this matters and how data can help.  Hear how Australia Post has used their rich data to develop five actionable recommendations to help retailers improve first time delivery rates, lift customer satisfaction, reduce contacts and ultimately improve the overall customer experience. <a href="https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fauspost.com.au%2Fbusiness%2Fmarketing-and-communications%2Faccess-data-and-insights%2Fdelivery-experience%3Fcid%3Dweb%3A2483017%3Abus%3AAP_DX_Podcast%3ALK20210609001&amp;data=04%7C01%7Calicia.bourke%40reedexpo.com.au%7C10bc771d2d5c430a460008d92b0e5d08%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C637588162964848723%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=82uLKXzALQfLAbqIoloMIdYGcaNQ8pP5%2BGqu9uL2wrc%3D&amp;reserved=0" rel="nofollow" target="_blank">The Delivery Experience – Learn More</a> Show Notes: <ul> <li>Hear how and why the delivery experience matters so much to retailers and their customers</li> <li>Understand how insights from the Australia Post Delivery Experience report can help to improve your customers’ delivery experience</li> <li>Uncover the importance of data and, insights and intervention to deliver better outcomes for customers</li> <li>Discover how the Delivery Experience Report makes practical recommendations for improving the delivery experience</li> <li>Listen to Silvio unpack each recommendation and how it will can positively impact on customers and improve NPS</li> <li>Hear how psychology during the pandemic has influenced perceptions of the delivery experience and what can be learned from it</li> </ul>See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

Silvio Giorgio, General Manager of Data Science, Australia Post

We’re starting 2021 with Silvio Giorgio, GM Data Science &amp; Strategy at Australia Post. He is an energetic senior leader appointed by the Group CFO to disrupt finance from within. Silvio establishes and leads Data Science for Australia Post applying artificial intelligence, machine learning, predictive modelling, robotics and much more to improve people's safety, customer experiences and commercial outcomes. He was named #1 in the #IAPA Top 25 Analytics Leaders Program 2020. Quotes:  "We’re not doing dashboards anymore."  "If this is where the future is, then what are you going to do?"  "It popped into my mind the concept of doing magic with data. And it wasn’t about what we would do, it was about what people would see. We needed to make people excited about it, we needed to make people think it was magic and want to see more, to sparkle the curiosity that magicians do."   Thanks to our sponsor: Talent Insights  Read the full episode summary here: Ep #137 Enjoy the show!  ---   Send in a voice message: https://podcasters.spotify.com/pod/show/datafuturology/message

We’re starting 2021 with Silvio Giorgio, GM Data Science &amp; Strategy at Australia Post. He is an energetic senior leader appointed by the Group CFO to disrupt finance from within. Silvio establishes and leads Data Science for Australia Post applying artificial intelligence, machine learning, predictive modelling, robotics and much more to improve people's safety, customer experiences and commercial outcomes. He was named #1 in the #IAPA Top 25 Analytics Leaders Program 2020. Quotes: <ul> <li>"We’re not doing dashboards anymore." </li> <li>"If this is where the future is, then what are you going to do?" </li> <li>"It popped into my mind the concept of doing magic with data. And it wasn’t about what we would do, it was about what people would see. We needed to make people excited about it, we needed to make people think it was magic and want to see more, to sparkle the curiosity that magicians do." </li> </ul> Thanks to our sponsor: <a href="http://talentinsights.com.au/" rel="nofollow" target="_blank">Talent Insights</a> Read the full episode summary here: <a href="https://www.datafuturology.com/podcast/2021/1/6/137-with-silvio-giorgio-gm-data-science-amp-strategy" rel="nofollow" target="_blank">Ep #137</a> Enjoy the show! --- Send in a voice message: <a href="https://podcasters.spotify.com/pod/show/datafuturology/message" rel="nofollow" target="_blank">https://podcasters.spotify.com/pod/show/datafuturology/message</a>

#137 Rethinking Advanced Analytics at Australia Post with Silvio Giorgio - GM Data Science & Strategy