Ryan Vitello's guest appearances

Ryan Vitello

Move: The Go To Market Podcast

Christopher Lochhead

Brad Wilkerson

Nir Eyal

Kim Scott

Guy Kawasaki

Seth Godin

Clay Scroggins

Jeff Bezos

Jake Dunlap

Andy Paul

Jesse Itzler

Nancy Duarte

Jess Ekstrom

Travis Wright

Stu Heinecke

OwlTail

Jason Katz

When a customer churns, this is a tremendous opportunity for you to:  Get feedback on your company’s good, bad, and ugly Find out what the lost customer really needs Find out their timeline for achieving it Continuing to show them that you care about their business journey with advice, suggestions, contacts, etc., even though you’re no longer their vendor Keep the lines of communication open Work to become the vendor they do need  Learn more from our guests Jason Katz and Ryan Vitello in this episode. 

When a customer churns, this is a tremendous opportunity for you to: <ul> <li>Get feedback on your company’s good, bad, and ugly</li> <li>Find out what the lost customer really needs</li> <li>Find out their timeline for achieving it</li> <li>Continuing to show them that you care about their business journey with advice, suggestions, contacts, etc., even though you’re no longer their vendor</li> <li>Keep the lines of communication open</li> <li>Work to become the vendor they do need</li> </ul> Learn more from our guests <a href="https://www.linkedin.com/in/jasonkatz92/" rel="nofollow" target="_blank">Jason Katz</a> and <a href="https://www.linkedin.com/in/ryan-vitello-a9a3b369/" rel="nofollow" target="_blank">Ryan Vitello</a> in this episode.

279: Never Stop Loving Your Customers, Even When They Leave w/ Jason Katz & Ryan Vitello

Can you name the only two customer-facing roles in your business? Your sales development team and your customer success team. But how often do they intentionally work together to better serve your clientele? While both teams are constantly in communication with your customers, they’re rarely in communication with one another. This is something our team at Terminus noticed and wanted to change. Ryan Vitello is a sales development manager at Terminus who is constantly looking for new ways to bring the two customer-facing roles together. He’s seen the harmony and magic that can happen firsthand. Sales development reps are the first interaction your potential customers will have with your brand. While your customer success team are those who are maintaining, nurturing, and growing those relationships. Together, SD and CS have such a wealth of knowledge of what customers care about, what’s working for them, and what doesn’t work for them… imagine what could happen if they shared that?

Can you name the only two customer-facing roles in your business? Your sales development team and your customer success team. But how often do they intentionally work together to better serve your clientele? While both teams are constantly in communication with your customers, they’re rarely in communication with one another. This is something our team at Terminus noticed and wanted to change. Ryan Vitello is a sales development manager at Terminus who is constantly looking for new ways to bring the two customer-facing roles together. He’s seen the harmony and magic that can happen firsthand. Sales development reps are the first interaction your potential customers will have with your brand. While your customer success team are those who are maintaining, nurturing, and growing those relationships. Together, SD and CS have such a wealth of knowledge of what customers care about, what’s working for them, and what doesn’t work for them… imagine what could happen if they shared that?

234: Do your SDRs talk to your Customer Success team? w/ Ryan Vitello