Stefan Mortiz's guest appearances

Stefan Mortiz

Service Design Show

Dan Mall

Lauren Currie

Doug Powell

Steve Portigal

Gerry Scullion

Peter Merholz

Hartmut Esslinger

Tricia Wang

Andy Polaine

Jim Kalbach

Joe Pine

Sarah Drummond

Warren Berger

Natalie Kuhn

Sarah Schulman

OwlTail

How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and how we need to move from storytelling to storydoing.----------------------------------------EPISODE GUIDE4:18 - First encounter with Service Design.6:22 - How can we be superhuman?13:19 - What if scaling was possible?22:04 - Storydoing… 30:04 - Expert Tip: Do and reflect!32:44 - Big Question: What can we do to reduce fear? ----------------------------------------MORE EPISODESEnjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshowOFFICIAL YOUTUBE CHANNELEvery episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow

How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and how we need to move from storytelling to storydoing. ---------------------------------------- EPISODE GUIDE 4:18 - First encounter with Service Design. 6:22 - How can we be superhuman? 13:19 - What if scaling was possible? 22:04 - Storydoing… 30:04 - Expert Tip: Do and reflect! 32:44 - Big Question: What can we do to reduce fear? ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ <a href="http://youtube.com/servicedesignshow" rel="nofollow" target="_blank">youtube.com/servicedesignshow</a>

Superhuman services, Scaling Naturally and Storydoing / Stefan Mortiz / Episode #18