Jordan Olivero's guest appearances

Jordan Olivero

B2B Growth

The Customer Experience Podcast

Jaime Casap

Kristy Krueger

Sharon Toerek

David Avrin

Sarah Toms

Mark Schaefer

Shep Hyken

Jeff Breunsbach

Dave Knox

Joey Coleman

Michael Redbord

Todd Hockenberry

Vanessa Van Edwards

David Meerman Scott

Joseph Jaffe

OwlTail

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Jordan Olivero, Director of Customer Success at Swimlane about transforming the customer journey, getting personal with video, doing the unscalable, and managing customer handoffs. Never miss an episode of Ethan's podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player: Apple Podcasts Spotify Sticher Google Play  Thanks to a partnership with Outreach and Sales Hacker our friend Scott Ingram is making the live stream of his Sales Success Summit available for free. This event on October 14th and 15th features 13 presentations and 5 panels ALL presented by top performing B2B sales practitioners. Check it out and register at top1.fm/live

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Jordan Olivero, Director of Customer Success at Swimlane about transforming the customer journey, getting personal with video, doing the unscalable, and managing customer handoffs. Never miss an episode of Ethan's podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player: Apple Podcasts Spotify Sticher Google Play Thanks to a partnership with Outreach and Sales Hacker our friend Scott Ingram is making the live stream of his Sales Success Summit available for free. This event on October 14th and 15th features 13 presentations and 5 panels ALL presented by top performing B2B sales practitioners. Check it out and register at <a href="http://top1.fm/live" rel="nofollow" target="_blank">top1.fm/live</a>

#CX 27: Creating Delight to Keep Customers for Life w/ Jordan Olivero

What’s a surefire strategy to solidify your reputation for offering a superior customer experience? We’ll give you a hint. It involves tacos. Jordan Olivero is the director of customer success at Swimlane. He visited our podcast recently to discuss the power of moments, doing things that don't scale but doing them anyway, giftology, and being your own PR firm. Olivero read  The Power of Moments a year ago and it transformed the way he looked at the customer journey. They broke down the things that are common to any memorable lasting impression. Those are the places where you have an opportunity to make a moment that really lasts. In customer experience,the moments that are particularly powerful or memorable often have one of these three traits:  They are pits in the journey. They are peaks in the journey. They’re at a transition in the beginning and the end. 

What’s a surefire strategy to solidify your reputation for offering a superior customer experience? We’ll give you a hint. It involves tacos. <a href="https://www.linkedin.com/in/olivero/" rel="nofollow" target="_blank">Jordan Olivero</a> is the director of customer success at <a href="https://swimlane.com/" rel="nofollow" target="_blank">Swimlane</a>. He visited our podcast recently to discuss the power of moments, doing things that don't scale but doing them anyway, giftology, and being your own PR firm. Olivero read <a href="https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765" rel="nofollow" target="_blank"> The Power of Moments</a> a year ago and it transformed the way he looked at the customer journey. They broke down the things that are common to any memorable lasting impression. Those are the places where you have an opportunity to make a moment that really lasts. In customer experience,the moments that are particularly powerful or memorable often have one of these three traits: <ul> <li>They are pits in the journey.</li> <li>They are peaks in the journey.</li> <li>They’re at a transition in the beginning and the end.</li> </ul>

18. Create Delight to Keep Customers for Life w/ Jordan Olivero