Darci Darnell's guest appearances

Darci Darnell

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

Helping Sells Radio

What's Next! with Tiffani Bova

Kim Scott

Horst Schulze

Kara Goldin

Beth Comstock

Peter Fader

Maureen Burns

Roger Martin

Ryan Serhant

Keith Ferrazzi

Matthew Pollard

Seth Godin

Ryan Leslie

Jerry Colonna

Shawn Achor

Michele Romanow

OwlTail

Welcome to the What's Next! podcast with Tiffani Bova. With an entertaining and inspiring mix of both personal stories and qualitative business data, our guests Darci Darnell and Maureen Burns show why all businesses should make enriching the lives of customers their primary purpose. Their book “Winning on Purpose: The Unbeatable Strategy of Loving Customers” highlights the Net Promoter 3.0 System (NPS) – which is a metric for predicting company growth and customer lifetime value – and emphasizes how the age-old Golden Rule is what ultimately lies at the heart of customer success. Darci Darnell is the head of Bain’s global Sales &amp; Marketing practice and a leader of Bain’s gender parity initiatives and sits on their Global Women's Leadership Council. She holds an MBA from The Tuck School at Dartmouth College, as well as a B.S. in Business Administration, with honors, from Washington University in St. Louis. Maureen Burns is a leader in Bain’s Sales &amp; Marketing practice and works extensively with clients on topics relating to marketing excellence, the Net Promoter System, customer journey redesign, and digital transformations. Maureen earned an MBA from Harvard Business School and a bachelor's degree, with honors, from Georgetown University’s School of Foreign Service.   THIS EPISODE IS PERFECT FOR… people who want to understand how to improve their business models via enriching customer experiences and sustainable growth practices.   TODAY’S MAIN MESSAGE… The primary purpose of a business should be to enrich the lives of its customers. If you can take care of your customer base, they will take care of you by providing repeat business, bringing their friends, and generating overall larger profit shares. The NPS can be used as a tool for orienting your company on the right path to align your product design with the needs of your customer base.   WHAT  I  LOVE  MOST… Both Darci and Maureen place humanity at the center of their business models, which ultimately allows them to be even more remarkable no matter what business venture they are exploring.   Running time: 30:02 Subscribe on iTunes   Find Tiffani on social: Facebook Twitter LinkedIn Instagram   Find Darci on social: Website Twitter LinkedIn   Find Maureen on social: Website LinkedIn   Darci &amp; Maureen’s Book: Winning on Purpose

Welcome to the What's Next! podcast with Tiffani Bova. With an entertaining and inspiring mix of both personal stories and qualitative business data, our guests Darci Darnell and Maureen Burns show why all businesses should make enriching the lives of customers their primary purpose. Their book “Winning on Purpose: The Unbeatable Strategy of Loving Customers” highlights the Net Promoter 3.0 System (NPS) – which is a metric for predicting company growth and customer lifetime value – and emphasizes how the age-old Golden Rule is what ultimately lies at the heart of customer success. Darci Darnell is the head of Bain’s global Sales &amp; Marketing practice and a leader of Bain’s gender parity initiatives and sits on their Global Women's Leadership Council. She holds an MBA from The Tuck School at Dartmouth College, as well as a B.S. in Business Administration, with honors, from Washington University in St. Louis. Maureen Burns is a leader in Bain’s Sales &amp; Marketing practice and works extensively with clients on topics relating to marketing excellence, the Net Promoter System, customer journey redesign, and digital transformations. Maureen earned an MBA from Harvard Business School and a bachelor's degree, with honors, from Georgetown University’s School of Foreign Service. THIS EPISODE IS PERFECT FOR… people who want to understand how to improve their business models via enriching customer experiences and sustainable growth practices. TODAY’S MAIN MESSAGE… The primary purpose of a business should be to enrich the lives of its customers. If you can take care of your customer base, they will take care of you by providing repeat business, bringing their friends, and generating overall larger profit shares. The NPS can be used as a tool for orienting your company on the right path to align your product design with the needs of your customer base. WHAT  I  LOVE  MOST… Both Darci and Maureen place humanity at the center of their business models, which ultimately allows them to be even more remarkable no matter what business venture they are exploring. Running time: 30:02 <a href="https://itunes.apple.com/us/podcast/whats-next-with-tiffani-bova/id1262213009?mt=2" rel="noopener nofollow" target="_blank">Subscribe on iTunes</a> Find Tiffani on social: <a href="https://facebook.com/tiffaniBova/" rel="noopener nofollow" target="_blank">Facebook</a> <a href="https://twitter.com/Tiffani_Bova" rel="noopener nofollow" target="_blank">Twitter</a> <a href="https://linkedin.com/in/tiffanibova" rel="noopener nofollow" target="_blank">LinkedIn</a> <a href="https://www.instagram.com/tiffanibova/" rel="noopener nofollow" target="_blank">Instagram</a> Find Darci on social: <a href="https://www.bain.com/our-team/darci-darnell/" rel="noopener nofollow" target="_blank">Website</a> <a href="https://twitter.com/darcidb" rel="noopener nofollow" target="_blank">Twitter</a> <a href="https://www.linkedin.com/in/darci-darnell-528a043/" rel="noopener nofollow" target="_blank">LinkedIn</a> Find Maureen on social: <a href="https://www.bain.com/our-team/maureen-b/" rel="noopener nofollow" target="_blank">Website</a> <a href="https://www.linkedin.com/in/maureenf1/" rel="noopener nofollow" target="_blank">LinkedIn</a> Darci &amp; Maureen’s Book: <a href="https://www.netpromotersystem.com/books/winning-on-purpose/" rel="noopener nofollow" target="_blank">Winning on Purpose</a>

Promoting Customer Success with Darci Darnell & Maureen Burns

It’s trendy right now for leadership teams to craft lofty statements of purpose. But Darci Darnell, a Bain partner and coauthor of the new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, says the organizations that succeed in inspiring their teams with the company’s sense of purpose don’t just craft these mission statements, they help employees understand their role in these missions.

It’s trendy right now for leadership teams to craft lofty statements of purpose. But Darci Darnell, a Bain partner and coauthor of the new book <a href="https://www.netpromotersystem.com/books/winning-on-purpose/" rel="nofollow" target="_blank">Winning on Purpose: The Unbeatable Strategy of Loving Customers</a>, says the organizations that succeed in inspiring their teams with the company’s sense of purpose don’t just craft these mission statements, they help employees understand their role in these missions.

Ep. 191 Darci Darnell | Ping-Pong Tables Don’t Inspire Employees, Real Autonomy Does

Despite companies’ best efforts to engage their teams, more than half of employees say they are uninspired and dissatisfied in their roles, according to Bain research. Only 19% of employees say they’re inspired and satisfied—a huge opportunity for companies that learn to tap their teams’ potential. We’ve spent the last several years studying companies’ best engagement methods and distilling them into a simple approach that other companies could adopt to get their employees’ best. We call it Net Promoter for People. In this episode, host Rob Markey welcomes Darci Darnell, who leads Bain’s Customer Strategy and Marketing practice in the Americas and has played a critical role in developing this powerful system.

Despite companies’ best efforts to engage their teams, more than half of employees say they are uninspired and dissatisfied in their roles, according to Bain research. Only 19% of employees say they’re inspired and satisfied—a huge opportunity for companies that learn to tap their teams’ potential. We’ve spent the last several years studying companies’ best engagement methods and distilling them into a simple approach that other companies could adopt to get their employees’ best. We call it Net Promoter for People. In this episode, host Rob Markey welcomes Darci Darnell, who leads Bain’s Customer Strategy and Marketing practice in the Americas and has played a critical role in developing this powerful system.

Ep. 125: Darci Darnell | Bringing Net Promoter to the People