Charles Studt's guest appearances

Charles Studt

Customer Conversations

Ryan Singer

Bob Moesta

Ben Orenstein

Samuel Hulick

Hiten Shah

Jonathan Bartlett

Kristen LaFrance

Maggie Crowley

David Greenberg

Chris Ronzio

Louis Nicholls

Rob Fitzpatrick

Jordan Crawford

Michael Callahan

Lomit Patel

OwlTail

Caleb Elston

Caleb Elston is the Co-Founder and CEO of Delighted.  Charles Studt is Head of Marketing at Delighted.  Together they make a rockstar team of experts passionate about making your product better through customer feedback.  Here are just a few of the topics we’ll discuss in this episode:  The awesome story of how Delighted started Why you should dog food your own product (dogfooding) How to build a B2B product with a B2C mindset (and the pros &amp; cons of this strategy) Why you need more than NPS data The importance of qualitative data to drive your product forward How to increase the mindshare of your team by getting to the customer Why Delighted funnels customer data back into their Slack account  Resources  Back to business from Delighted (Free resources, thanks Delighted!)   Reaching out to the Delighted team  Email the team at hello@delighted.com   Bonus Tip - “A ton of value lies with your customer success team” - Caleb Elston

Caleb Elston is the Co-Founder and CEO of Delighted.  Charles Studt is Head of Marketing at Delighted.  Together they make a rockstar team of experts passionate about making your product better through customer feedback.  Here are just a few of the topics we’ll discuss in this episode: <ul> <li>The awesome story of how Delighted started</li> <li>Why you should dog food your own product (dogfooding)</li> <li>How to build a B2B product with a B2C mindset (and the pros &amp; cons of this strategy)</li> <li>Why you need more than NPS data</li> <li>The importance of qualitative data to drive your product forward</li> <li>How to increase the mindshare of your team by getting to the customer</li> <li>Why Delighted funnels customer data back into their Slack account</li> </ul> Resources <ul> <li><a href="https://delighted.com/back-to-business " rel="nofollow" target="_blank">Back to business from Delighted</a> (Free resources, thanks Delighted!) </li> </ul> Reaching out to the Delighted team <ul> <li>Email the team at <a href="mailto:hello@delighted.com">hello@delighted.com </a></li> </ul> Bonus Tip - “A ton of value lies with your customer success team” - Caleb Elston

Why you need qualitative data to improve your product with Delighted’s Caleb Elston and Charles Studt