Joni Williams's guest appearances

Joni Williams

Crack the Customer Code

Michael Bartlett

Ann Handley

Tom Schwab

Mark Podolsky

Jesse Cole

John Warrillow

Dan Reese

Peter Shankman

Jay Baer

Bob Burg

Mark Sanborn

Jeffrey Shaw

Brian Solis

Matt Phillips

Stacey Hanke

OwlTail

In this episode…      Stalking the Customer Interview with Joni Williams Customer Hero, Customer Zero: A Tale of Office Space      Stalking the Customer   Adam shares that he has an entire chapter in his upcoming book Be Your Customer’s Hero based on the idea of being a ‘helicopter rep’.      Listen in to hear some of the tips Adam and Jeannie share to avoid stalking the customer.      Discussion begins at 1:23.     Interview with Joni Williams     Joni is President of Kelly Scott Madison/ KSM and KSM South in Texas.  Joni shares with us where she sees media going and how that fits into customer experience.      Listen in to hear what Joni has to share about over-promising and under-delivering.     Interview begins at 4:24.     Customer Hero, Customer Zero: A Tale of Office Space   Jeannie shares with us a customer zero she’s experienced.      Jeannie says, “It’s a great example of how if you don’t think about the entire experience, you could really miss out on really important interactions that your customers have.”   Discussion begins at 11:04.   People, Places, and Things from the Podcast   NBC poll prefer self check out Joni Williams – Joni is president and one of three active agency partners at KSM Media. She specializes in new client relationships. Her enterprising ability and leadership qualities have forged lasting partnerships with a long list of vital clients as she continues to be the catalyst behind much of KSM’s continued growth.  Connect with Joni here: KSM Media | Twitter | Facebook Seinfeld Episode: Elaine orders Chinese food American Express Office Space 360 Connext: How Micromapping Can Save Your Business      Take care of yourself and take of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode… <ul> <li>Stalking the Customer</li> <li>Interview with Joni Williams</li> <li>Customer Hero, Customer Zero: A Tale of Office Space</li> </ul> <h3>Stalking the Customer</h3> Adam shares that he has an entire chapter in his upcoming book <a href="http://www.barnesandnoble.com/w/be-your-customers-hero-adam-toporek/1120958134?ean=9780814449059" rel="nofollow" target="_blank">Be Your Customer’s Hero</a> based on the idea of being a ‘helicopter rep’. Listen in to hear some of the tips Adam and Jeannie share to avoid stalking the customer. Discussion begins at 1:23. <h3>Interview with Joni Williams</h3> Joni is President of Kelly Scott Madison/ KSM and KSM South in Texas.  Joni shares with us where she sees media going and how that fits into customer experience. Listen in to hear what Joni has to share about over-promising and under-delivering. Interview begins at 4:24. <h3>Customer Hero, Customer Zero: A Tale of Office Space</h3> Jeannie shares with us a customer zero she’s experienced. Jeannie says, “It’s a great example of how if you don’t think about the entire experience, you could really miss out on really important interactions that your customers have.” Discussion begins at 11:04. <h3>People, Places, and Things from the Podcast </h3> <ul> <li><a href="http://www.nbcnews.com/id/43729757/ns/business-retail/t/welcome-valued-customer-more-self-checkouts/#.VI8GOCdwahE" rel="nofollow" target="_blank">NBC poll prefer self check out</a></li> <li>Joni Williams – Joni is president and one of three active agency partners at KSM Media. She specializes in new client relationships. Her enterprising ability and leadership qualities have forged lasting partnerships with a long list of vital clients as she continues to be the catalyst behind much of KSM’s continued growth.  Connect with Joni here: <a href="http://ksmmedia.com/who-we-are/leadership/joni-williams/" rel="nofollow" target="_blank">KSM Media</a> | <a href="https://twitter.com/ksm_media" rel="nofollow" target="_blank">Twitter</a> | <a href="https://www.facebook.com/ksmsouth" rel="nofollow" target="_blank">Facebook</a></li> <li><a href="http://youtu.be/L_yRNp2YkQE" rel="nofollow" target="_blank">Seinfeld Episode: Elaine orders Chinese food</a></li> <li><a href="https://www.americanexpress.com/us/small-business/openhome/osbn/landing/businessplatinum/platinum_office_program_flash_page.jsp" rel="nofollow" target="_blank">American Express Office Space</a></li> <li><a href="http://360connext.com/micro-mapping-can-save-business/" rel="nofollow" target="_blank">360 Connext: How Micromapping Can Save Your Business</a></li> </ul> Take care of yourself and take of your customers. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Episode 008: Stalking the Customer, Joni Williams, and Office Space