Alex Yumashev's guest appearances

Alex Yumashev

UI Breakfast: UI/UX Design and Product Strategy

Chasing Product

Bootstrapped

Brian Casel

Trine Falbe

Natalie Nagele

Liz Painter

Patrick McKenzie

Bridget Harris

Laura Roeder

Aleth Gueguen

Rachel Andrew

Moritz Dausinger

Ed Freyfogle

Craig Hewitt

Liston Witherill

Philip Morgan

Samuel Hulick

OwlTail

Alex Yumashev, founder of JitBit, returns to the show. We discuss: why Alex ditched Google Analytics from his websitehow he keeps his work interesting after so many years running the same businesswhy differentiation is often not possiblefinding freelancersthe good and bad of being a bootstrapping entrepreneur Alex's company: https://www.jitbit.com/ Also mentioned: Plausible Analytics (https://plausible.io/)https://f5bot.com/ This episode is also on YouTube.Discuss this episode on our community.

Alex Yumashev, founder of JitBit, returns to the show. We discuss: <ul><li>why Alex ditched Google Analytics from his website</li><li>how he keeps his work interesting after so many years running the same business</li><li>why differentiation is often not possible</li><li>finding freelancers</li><li>the good and bad of being a bootstrapping entrepreneur </li></ul>Alex's company: <a href="https://www.jitbit.com/" rel="nofollow" target="_blank">https://www.jitbit.com/</a> Also mentioned: <ul><li>Plausible Analytics (<a href="https://plausible.io/" rel="nofollow" target="_blank">https://plausible.io/</a>)</li><li><a href="https://f5bot.com/" rel="nofollow" target="_blank">https://f5bot.com/</a> </li></ul>This <a href="https://youtu.be/23m-gUJVv6w" rel="nofollow" target="_blank">episode is also on YouTube</a>.<a href="https://discuss.bootstrapped.fm/" rel="nofollow" target="_blank">Discuss this episode on our community</a>.

#172: Getting rid of Google Analytics, with Alex Yumashev

Alex runs a successful help desk software company with only 3 employees, competing in a crowded market. We discuss:  the importance of industry knowledge, the customer awareness funnel, advanced SEO techniques, bringing on a co-founder after you’ve already got traction.  Links:  Jitbit Alex on Twitter Gail Goodman’s talk ‘The Long, Slow, SaaS Ramp of Death’ The Awareness Funnel aka the Buyer’s Journey  Discuss this topic and more on the Bootstrapped discussion forum. The post #155: Competing in a crowded market with Alex Yumashev of Jitbit appeared first on Bootstrapped.fm.

Alex runs a successful help desk software company with only 3 employees, competing in a crowded market. We discuss: <ul> <li>the importance of industry knowledge,</li> <li>the customer awareness funnel,</li> <li>advanced SEO techniques,</li> <li>bringing on a co-founder after you’ve already got traction.</li> </ul> Links: <ul> <li><a href="https://www.jitbit.com/" rel="nofollow" target="_blank">Jitbit</a></li> <li><a href="https://twitter.com/jitbit" rel="nofollow" target="_blank">Alex on Twitter</a></li> <li><a href="https://businessofsoftware.org/2013/02/gail-goodman-constant-contact-how-to-negotiate-the-long-slow-saas-ramp-of-death/" rel="nofollow" target="_blank">Gail Goodman’s talk ‘The Long, Slow, SaaS Ramp of Death’</a></li> <li><a href="https://blog.hubspot.com/marketing/content-for-every-funnel-stage" rel="nofollow" target="_blank">The Awareness Funnel aka the Buyer’s Journey</a></li> </ul> Discuss this topic and more on <a href="https://discuss.bootstrapped.fm/" rel="nofollow" target="_blank">the Bootstrapped discussion forum</a>. The post <a href="https://bootstrapped.fm/155-competing-in-a-crowded-market-with-alex-yumashev-of-jitbit/" rel="nofollow" target="_blank">#155: Competing in a crowded market with Alex Yumashev of Jitbit</a> appeared first on <a href="https://bootstrapped.fm" rel="nofollow" target="_blank">Bootstrapped.fm</a>.

#155: Competing in a crowded market with Alex Yumashev of Jitbit

Customer support is the key part of user experience. But how do you handle it right? Our guest today is Alex Yumashev, the founder of JitBit Helpdesk, who has been in this industry for many years. You'll learn why customer support can't be a temporary job, how to approach it in a human way, and why even CEOs should still be doing support on a regular basis. Podcast feed: subscribe to http://simplecast.fm/podcasts/1441/rss in your favorite podcast app, and follow us on iTunes or Stitcher. Show Notes  JitBit Helpdesk — Alex's main product HelpSpot — another helpdesk product by our fellow bootstrapper Ian Landsman The Long, Slow SaaS Ramp of Death — the famous presentation by Gail Goodman (then we talk about her selling Constant Contact) David Cancel, Jeff Bezos — advocate for senior staff members doing support Inspectlet — software for tracking and recording user behavior HelpSpot, HelpScout — great support blogs by other companies Visit JitBit Helpdesk Follow Alex on Twitter: @jitbit Email Alex at alex@jitbit.com  Leave a Review Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.

Customer support is the key part of user experience. But how do you handle it right? Our guest today is Alex Yumashev, the founder of JitBit Helpdesk, who has been in this industry for many years. You'll learn why customer support can't be a temporary job, how to approach it in a human way, and why even CEOs should still be doing support on a regular basis. Podcast feed: subscribe to <a href="http://simplecast.fm/podcasts/1441/rss" rel="nofollow" target="_blank">http://simplecast.fm/podcasts/1441/rss</a> in your favorite podcast app, and follow us on <a href="https://itunes.apple.com/us/podcast/ui-breakfast-podcast/id939175693?mt=2" rel="nofollow" target="_blank">iTunes</a> or <a href="http://www.stitcher.com/s?fid=97279&amp;refid=stpr" rel="nofollow" target="_blank">Stitcher.</a> <h2>Show Notes</h2> <ul> <li><a href="https://www.jitbit.com/helpdesk/" rel="nofollow" target="_blank">JitBit Helpdesk</a> — Alex's main product</li> <li><a href="https://www.helpspot.com/" rel="nofollow" target="_blank">HelpSpot</a> — another helpdesk product by our fellow bootstrapper Ian Landsman</li> <li><a href="http://businessofsoftware.org/2012/10/gail-goodman-the-long-slow-saas-ramp-of-death/" rel="nofollow" target="_blank">The Long, Slow SaaS Ramp of Death</a> — the famous presentation by Gail Goodman (then we talk about her selling <a href="https://www.constantcontact.com/" rel="nofollow" target="_blank">Constant Contact</a>)</li> <li><a href="http://davidcancel.com/" rel="nofollow" target="_blank">David Cancel</a>, <a href="https://en.wikipedia.org/wiki/Jeff_Bezos" rel="nofollow" target="_blank">Jeff Bezos</a> — advocate for senior staff members doing support</li> <li><a href="http://www.inspectlet.com/" rel="nofollow" target="_blank">Inspectlet</a> — software for tracking and recording user behavior</li> <li><a href="https://www.helpspot.com/delightenment" rel="nofollow" target="_blank">HelpSpot</a>, <a href="https://www.helpscout.net/blog/" rel="nofollow" target="_blank">HelpScout</a> — great support blogs by other companies</li> <li>Visit <a href="https://www.jitbit.com/helpdesk/" rel="nofollow" target="_blank">JitBit Helpdesk</a></li> <li>Follow Alex on Twitter: <a href="https://twitter.com/jitbit" rel="nofollow" target="_blank">@jitbit</a></li> <li>Email Alex at <a href="mailto:alex@jitbit.com">alex@jitbit.com</a></li> </ul> <h2>Leave a Review</h2> Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. <a href="http://uibreakfast.com/podcast-review" rel="nofollow" target="_blank">Here's how.</a>

Episode 37: Customer Support Done Right with Alex Yumashev