Angela Vargo's guest appearances

Angela Vargo

Autism Live

Connected Aviation Intelligence Podcast

The CX Iconoclast

Ken Munro

Ben Griffin

Miles Rogers

John Wade

Daniel Welch

David Witkowski

Brad Stewart

Shaul Shalev

Jon Merritt

Bret Peyton

Arne Stoschek

Jack Mandala

Leona Qi

Peter Skaves

Sam Krouwer

OwlTail

Join us for an insightful LIVE session with Shannon Penrod, the author of "Autism Parent to Parent" as she discusses Stimulus Control for the Jargon of the Day. Shannon will also interview special guests! One is an autism advocate that has something to share! The next is the vice president of marketing and communications for Breeze Airlines! Don't miss this opportunity to engage in a meaningful conversation about this important topic. Tune in, ask questions, and be a part of the discussion! #AutismParenting #StimulusControl #Autism   Remember to like, share, and subscribe to our channel for more informative content on autism and parenting. Links Below!    o https://twitter.com/BreezeAirways   o https://www.instagram.com/breezeairways/?hl=en    o https://www.linkedin.com/company/breeze-airways/mycompany/    • Angela Vargo - https://www.linkedin.com/in/avargo99/

Join us for an insightful LIVE session with Shannon Penrod, the author of "Autism Parent to Parent" as she discusses Stimulus Control for the Jargon of the Day. Shannon will also interview special guests! One is an autism advocate that has something to share! The next is the vice president of marketing and communications for Breeze Airlines! Don't miss this opportunity to engage in a meaningful conversation about this important topic. Tune in, ask questions, and be a part of the discussion! #AutismParenting #StimulusControl #Autism Remember to like, share, and subscribe to our channel for more informative content on autism and parenting. Links Below!  o <a href="https://twitter.com/BreezeAirways" rel="nofollow" target="_blank">https://twitter.com/BreezeAirways</a> o <a href="https://www.instagram.com/breezeairways/?hl=en" rel="nofollow" target="_blank">https://www.instagram.com/breezeairways/?hl=en</a>  o <a href="https://www.linkedin.com/company/breeze-airways/mycompany/" rel="nofollow" target="_blank">https://www.linkedin.com/company/breeze-airways/mycompany/</a>  • Angela Vargo - <a href="https://www.linkedin.com/in/avargo99/" rel="nofollow" target="_blank">https://www.linkedin.com/in/avargo99/</a>

Stimulus Control Explained + Special Guests Angela Vargo & Nicholas McMahill

Sometimes, it’s unexpectedly good news for all involved when technology limits the role of people play in the customer experience. But during times of unavoidable glitches in the customer experience, humans are critical, says our guest, Angela Vargo, VP of Marketing at Breeze Airways.Breeze calls itself America’s newest and nicest airline. With a focus on leisure travel, Breeze offers affordable, nonstop flights to underserved routes. A start-up airline is, of course, rare enough that it’s probably worth a conversation for that reason alone, but it’s especially true here because Breeze took a “technology-first approach.” As you’ll hear, Breeze’s approach provides an instructive example of what experience-driven disruption can look like, even in long-established industries.Angela stepped into lead Breeze’s marketing as the country emerged from the most restrictive phases of pandemic – and displayed a great deal of eagerness for travel. She was well suited to the job, drawing on more than two decades of experience in aviation and other industries. Richard Owen and Angela talked about some areas specific to Breeze, like the controversial decision to use chat in place of a traditional telephone-based call center, and some of the challenges faced in a heavily regulated space like airlines. But there’s lots to learn from our conversation no matter your industry. Some areas of discussion to listen for: The effects of technology can reverberate in unexpected ways – at Breeze, technology radically changed the role people play in providing the customer experience. Fundamentally, the pandemic shifted how people spend and value their time, and that means businesses are operating in a new environment.Information is the coin of the realm. It’s critical to know the difference between the situations people will forgive or overlook, and those that create intractable dissatisfaction, so you can head them off.It’s when a company can’t solve a problem that the human element of experience becomes critical.Find Angela on LinkedIn: https://www.linkedin.com/in/avargo99/Angela on Twitter: https://twitter.com/AngelaVargoFind out how predictive CX analytics can help your business: https://ocxcognition.com/Follow us on LinkedIn: https://www.linkedin.com/company/ocxcognition/ Connect with Richard Owen on LinkedIn: linkedin.com/in/richard-owen-98ba3

Sometimes, it’s unexpectedly good news for all involved when technology limits the role of people play in the customer experience. But during times of unavoidable glitches in the customer experience, humans are critical, says our guest, Angela Vargo, VP of Marketing at Breeze Airways.Breeze calls itself America’s newest and nicest airline. With a focus on leisure travel, Breeze offers affordable, nonstop flights to underserved routes. A start-up airline is, of course, rare enough that it’s probably worth a conversation for that reason alone, but it’s especially true here because Breeze took a “technology-first approach.” As you’ll hear, Breeze’s approach provides an instructive example of what experience-driven disruption can look like, even in long-established industries.Angela stepped into lead Breeze’s marketing as the country emerged from the most restrictive phases of pandemic – and displayed a great deal of eagerness for travel. She was well suited to the job, drawing on more than two decades of experience in aviation and other industries. Richard Owen and Angela talked about some areas specific to Breeze, like the controversial decision to use chat in place of a traditional telephone-based call center, and some of the challenges faced in a heavily regulated space like airlines. But there’s lots to learn from our conversation no matter your industry. Some areas of discussion to listen for: <ul><li>The effects of technology can reverberate in unexpected ways – at Breeze, technology radically changed the role people play in providing the customer experience. </li><li>Fundamentally, the pandemic shifted how people spend and value their time, and that means businesses are operating in a new environment.</li><li>Information is the coin of the realm. It’s critical to know the difference between the situations people will forgive or overlook, and those that create intractable dissatisfaction, so you can head them off.</li><li>It’s when a company can’t solve a problem that the human element of experience becomes critical.</li></ul>Find Angela on LinkedIn: <a href="https://www.linkedin.com/in/avargo99/" rel="nofollow" target="_blank">https://www.linkedin.com/in/avargo99/</a>Angela on Twitter: <a href="https://twitter.com/AngelaVargo" rel="nofollow" target="_blank">https://twitter.com/AngelaVargo</a>Find out how predictive CX analytics can help your business: <a href="https://ocxcognition.com/" rel="nofollow" target="_blank">https://ocxcognition.com/</a> Follow us on LinkedIn: <a href="https://www.linkedin.com/company/ocxcognition/" rel="nofollow" target="_blank">https://www.linkedin.com/company/ocxcognition/</a> Connect with Richard Owen on LinkedIn: <a href="https://www.linkedin.com/in/richard-owen-98ba3" rel="nofollow" target="_blank">linkedin.com/in/richard-owen-98ba3</a>

Angela Vargo - Transparency and Information as the Key to CX

California-based JSX, formerly JetSuiteX, is the launch customer for SmartSky’s upcoming air to ground in-flight connectivity network. The public charter provider operates more than 330 flights out of seven airports, with a fleet of Embraer 135s and 145s. JSX is a subsidiary of private charter JetSuite, and focuses on providing short haul flights at prices that compete with commercial airline business cabin fares. SmartSky expects its air to ground network to become fully operational by the end of the year, and when they do, JSX will be the first operator flying with their connectivity onboard. We caught up with Angela Vargo, vice president of marketing at JSX, to learn what they’ve been doing to prepare for the launch of the new high speed in-flight connectivity technology. Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at wbellamy@accessintel.com, or drop him a line on Twitter @WbellamyIIIAC.   Check out our publication Avionics International @AvionicsMag + www.aviationtoday.com. Check out the latest updates for our annual event, the Global Connected Aircraft Summit, www.gcasummit.com. Join our Avionics Inernational LinkedIn group to suggest topics we should cover in our podcast, publications and events. www.linkedin.com/AvionicsMag.

California-based JSX, formerly JetSuiteX, is the launch customer for SmartSky’s upcoming air to ground in-flight connectivity network. The public charter provider operates more than 330 flights out of seven airports, with a fleet of Embraer 135s and 145s. JSX is a subsidiary of private charter JetSuite, and focuses on providing short haul flights at prices that compete with commercial airline business cabin fares. SmartSky expects its air to ground network to become fully operational by the end of the year, and when they do, JSX will be the first operator flying with their connectivity onboard. We caught up with Angela Vargo, vice president of marketing at JSX, to learn what they’ve been doing to prepare for the launch of the new high speed in-flight connectivity technology. Have suggestions or topics we should focus on in the next episode? Email the host, Woodrow Bellamy at <a href="mailto:wbellamy@accessintel.com">wbellamy@accessintel.com</a>, or drop him a line on Twitter <a href="https://slack-redir.net/link?url=https%3A%2F%2Ftwitter.com%2FWBellamyIIIAC" rel="nofollow" target="_blank">@WbellamyIIIAC</a>. Check out our publication Avionics International @AvionicsMag + <a href="http://www.aviationtoday.com" rel="nofollow" target="_blank">www.aviationtoday.com</a>. Check out the latest updates for our annual event, the Global Connected Aircraft Summit, <a href="http://www.gcasummit.com" rel="nofollow" target="_blank">www.gcasummit.com</a>. Join our Avionics Inernational LinkedIn group to suggest topics we should cover in our podcast, publications and events. <a href="https://www.linkedin.com/groups/4497021/" rel="nofollow" target="_blank">www.linkedin.com/AvionicsMag</a>.

Angela Vargo, VP Marketing for JSX - SmartSky's Launch Customer