Suzanne Clough's guest appearances

Suzanne Clough

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Here’s a vital question, “How do you make sure that the physicians your employees or members are seeing are high quality in a given area of focus?” Getting to the right doctor matters when you consider that something like 70% of back surgeries are unnecessary and medical errors are the third leading cause of death in this country. And also because, as Suzanne DelBanco put it in EP224, if a payer simply cuts out the bottom performing 10% of practices, the returns are outsized from a cost and quality perspective. The challenge is how to actually accomplish this. How to measure quality in a sea of dirty data and noise and whatever the opposite of interoperability and aggregated data sets is. With the confounding factor also that outcomes are rarely if ever included in data sets, especially when you consider that the outcomes that matter to patients are really the outcomes that count. Today I speak with Suzanne Clough, MD. In a former life, Suzanne was a co-founder of Welldoc, the first FDA-approved digital health platform and also featured on EP102 of this podcast. Now, Suzanne is the chief-medical officer over at ArmadaHealth, a company that aims to become a GPS for health care helping to get patients to the right doctor quicker. You can learn more at www.armadahealth.com   Dr. Suzanne Sysko Clough, MD, is Chief Medical Officer of ArmadaHealth, a health and data science company that navigates consumers to quality health care providers using big data, AI, and proprietary quality algorithms that together produce 360-degree profiles of physicians. The platform enables precision matching of physicians with patients based on diagnosis/condition and nonclinical attributes. Before ArmadaHealth, Suzanne was a co-Founder and Chief Medical Officer of WellDoc, the first FDA-approved digital health platform. Dr. Clough completed her medical training in internal medicine and a fellowship in endocrinology at the University of Maryland Medical Systems and served as an assistant professor in the Division of Endocrinology as well as Medical Director and as the Founder and Medical Director of the Center for Weight Management and Wellness. 02:10 Why finding the right provider is so important. 03:01 Higher quality health systems or the need for wider specialty coverage? 03:59 “We don’t recognize that there can be a quality...difference among physicians and...among health systems.” 06:08 Quality as the intersection of clinical acumen and the ability to form a relationship. 07:18 Determining what is or isn’t appropriate. 08:11 When it seems appropriate from a physician standpoint but isn’t from a patient standpoint. 11:01 When physicians could use more support. 11:49 Practicing wisely. 14:36 Do payers care about getting patients to the right doctor? 17:00 Center of Excellence model vs insurance policy methods. 23:06 “We’re not empowering people with the right information.” 23:41 How ArmadaHealth’s approach is different. 24:27 Claims data vs clinical data and outcomes data. 27:06 How ArmadaHealth pairs patients with physicians. 31:00 Who ArmadaHealth is deployed by. 31:31 Who ArmadaHealth gets their outcomes data by, and why this is important to assessing patient quality care. You can learn more at www.armadahealth.com Why is finding the right #provider so important? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Higher #quality #healthsystems or the need for wider #specialtycoverage? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata “We don’t recognize that there can be a quality...difference among physicians and...among health systems.” Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata #Quality as the intersection of #clinicalacumen and the ability to form a relationship. Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata What is and isn’t appropriate for a #physician #diagnosis and #treatment? Suzanne Clough of @ArmadaHealth explains on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata When a treatment seems appropriate from a #physician standpoint but isn’t from a #patient standpoint. Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata In what area could #physicians use (arguably) the most support? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Practicing wisely. Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Do #payers care about getting #patients to the right #doctor? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Center of Excellence model vs insurance policy methods—Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata “We’re not empowering people with the right information.” Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata How is @ArmadaHealth’s approach different? Find out in our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Claims data vs Clinical data and outcomes data - Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata How does @ArmadaHealth pair #patients with #physicians? Find out in our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Why is #outcomesdata so important to assessing #patient #qualityofcare? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata

Here’s a vital question, “How do you make sure that the physicians your employees or members are seeing are high quality in a given area of focus?” Getting to the right doctor matters when you consider that something like 70% of back surgeries are unnecessary and medical errors are the third leading cause of death in this country. And also because, as Suzanne DelBanco put it in <a href="https://relentlesshealthvalue.com/audios/ep224/0" rel="noopener noreferrer nofollow" target="_blank">EP224</a>, if a payer simply cuts out the bottom performing 10% of practices, the returns are outsized from a cost and quality perspective. The challenge is how to actually accomplish this. How to measure quality in a sea of dirty data and noise and whatever the opposite of interoperability and aggregated data sets is. With the confounding factor also that outcomes are rarely if ever included in data sets, especially when you consider that the outcomes that matter to patients are really the outcomes that count. Today I speak with Suzanne Clough, MD. In a former life, Suzanne was a co-founder of Welldoc, the first FDA-approved digital health platform and also featured on <a href="https://relentlesshealthvalue.com/audios/102/" rel="noopener noreferrer nofollow" target="_blank">EP102</a> of this podcast. Now, Suzanne is the chief-medical officer over at ArmadaHealth, a company that aims to become a GPS for health care helping to get patients to the right doctor quicker. You can learn more at <a href="http://www.armadahealth.com" rel="noopener noreferrer nofollow" target="_blank">www.armadahealth.com</a> Dr. Suzanne Sysko Clough, MD, is Chief Medical Officer of ArmadaHealth, a health and data science company that navigates consumers to quality health care providers using big data, AI, and proprietary quality algorithms that together produce 360-degree profiles of physicians. The platform enables precision matching of physicians with patients based on diagnosis/condition and nonclinical attributes. Before ArmadaHealth, Suzanne was a co-Founder and Chief Medical Officer of WellDoc, the first FDA-approved digital health platform. Dr. Clough completed her medical training in internal medicine and a fellowship in endocrinology at the University of Maryland Medical Systems and served as an assistant professor in the Division of Endocrinology as well as Medical Director and as the Founder and Medical Director of the Center for Weight Management and Wellness. 02:10 Why finding the right provider is so important. 03:01 Higher quality health systems or the need for wider specialty coverage? 03:59 “We don’t recognize that there can be a quality...difference among physicians and...among health systems.” 06:08 Quality as the intersection of clinical acumen and the ability to form a relationship. 07:18 Determining what is or isn’t appropriate. 08:11 When it seems appropriate from a physician standpoint but isn’t from a patient standpoint. 11:01 When physicians could use more support. 11:49 Practicing wisely. 14:36 Do payers care about getting patients to the right doctor? 17:00 Center of Excellence model vs insurance policy methods. 23:06 “We’re not empowering people with the right information.” 23:41 How ArmadaHealth’s approach is different. 24:27 Claims data vs clinical data and outcomes data. 27:06 How ArmadaHealth pairs patients with physicians. 31:00 Who ArmadaHealth is deployed by. 31:31 Who ArmadaHealth gets their outcomes data by, and why this is important to assessing patient quality care. You can learn more at <a href="http://www.armadahealth.com" rel="noopener noreferrer nofollow" target="_blank">www.armadahealth.com</a> Why is finding the right #provider so important? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Higher #quality #healthsystems or the need for wider #specialtycoverage? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata “We don’t recognize that there can be a quality...difference among physicians and...among health systems.” Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata #Quality as the intersection of #clinicalacumen and the ability to form a relationship. Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata What is and isn’t appropriate for a #physician #diagnosis and #treatment? Suzanne Clough of @ArmadaHealth explains on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata When a treatment seems appropriate from a #physician standpoint but isn’t from a #patient standpoint. Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata In what area could #physicians use (arguably) the most support? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Practicing wisely. Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Do #payers care about getting #patients to the right #doctor? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Center of Excellence model vs insurance policy methods—Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata “We’re not empowering people with the right information.” Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata How is @ArmadaHealth’s approach different? Find out in our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Claims data vs Clinical data and outcomes data - Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata How does @ArmadaHealth pair #patients with #physicians? Find out in our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata Why is #outcomesdata so important to assessing #patient #qualityofcare? Suzanne Clough of @ArmadaHealth discusses on our #healthcarepodcast. #digitalhealth #healthcare #podcast #clinicaloutcomes #patientjourney #healthdata

EP235: The Right Providers Will Maximize Health Care Value. So Who Are the Right Providers? With Suzanne Clough, MD, CMO at ArmadaHealth

Dr. Suzanne Clough is the Chief Medical Officer at Amalgam Rx and Chief Innovation Officer at ArmadaHealth. In her free time, Suzanne revels in the pleasant chaos of her house with her husband, two children, and two dogs. She is also an athlete who enjoys basketball, swimming, and cycling. Suzanne is a physician by training, but she has been dedicating her efforts in recent years to investigating the behavioral science and psychosocial aspects of being a patient. She is working to discover what motivates people to engage in their healthcare, what creates barriers, and what can help people build reduce stress and build resilience. Through her companies, Suzanne develops digital health solutions that help people better manage their chronic diseases, improve their healthcare experience, and live happier lives. She received her bachelor’s degree in Biology from James Madison University and her medical degree from the University of Maryland School of Medicine. She completed her residency and an endocrinology fellowship at the University of Maryland Medical System. Afterwards, Suzanne worked as an Endocrinologist within the University of Maryland Medical System, as well as a faculty member and Medical Director for the Center for Weight Management and Wellness at the University of Maryland School of Medicine. Afterwards, she co-founded the mobile health company WellDoc and served as its Chief Medical Officer until 2016 when she began her current endeavors. Suzanne joined us for an interview to share her experiences in life and in her career.

Dr. Suzanne Clough is the Chief Medical Officer at Amalgam Rx and Chief Innovation Officer at ArmadaHealth. In her free time, Suzanne revels in the pleasant chaos of her house with her husband, two children, and two dogs. She is also an athlete who enjoys basketball, swimming, and cycling. Suzanne is a physician by training, but she has been dedicating her efforts in recent years to investigating the behavioral science and psychosocial aspects of being a patient. She is working to discover what motivates people to engage in their healthcare, what creates barriers, and what can help people build reduce stress and build resilience. Through her companies, Suzanne develops digital health solutions that help people better manage their chronic diseases, improve their healthcare experience, and live happier lives. She received her bachelor’s degree in Biology from James Madison University and her medical degree from the University of Maryland School of Medicine. She completed her residency and an endocrinology fellowship at the University of Maryland Medical System. Afterwards, Suzanne worked as an Endocrinologist within the University of Maryland Medical System, as well as a faculty member and Medical Director for the Center for Weight Management and Wellness at the University of Maryland School of Medicine. Afterwards, she co-founded the mobile health company WellDoc and served as its Chief Medical Officer until 2016 when she began her current endeavors. Suzanne joined us for an interview to share her experiences in life and in her career.

438: Developing Digital Health Solutions to Help Patients with Chronic Disease - Dr. Suzanne Clough