Monica Shea's guest appearances

Monica Shea

Real Estate Uncensored - Real Estate Sales & Marketing Training Podcast

5 Minute Success - The Podcast

The Kevin and Fred Show:  Next Level Agents

Cari Heibel-Briner

Dale Archdekin

Adam Hergenrother

Dan Lesniak

James Colburn

Tim Rhode

Karen Briscoe

Michael Hellickson

Scott Groves

Daniel Ramsey

David Osborn

Tony Robbins

Alissa Daire Nelson

Chris Westfall

Tonya Eberhart

OwlTail

When we think of Disney, one of the first things that comes to mind is excellent customer service. How can we implement Disney principles to our businesses, and why should we be paying attention to how we make people feel? How can we continue offering a stellar service, even after a transaction is complete? On this episode, Ryan and Monica Shea from the Platinum Group, share how to create fantastic customer service based on Disney’s principles.   Takeaways + Tactics  At any Disney park, the entire family is engaged by cast members. We can replicate that inclusion of the whole family in our deals, by paying attention to our clients’ children. Doing this goes a long way in creating a memorable experience.  Anyone can complete a transaction with their clients, but if we want to truly stand out, we have to pay attention to the way we make people feel. This has an incredible impact and we’ll be more likely to have repeat clients because of it.  Consistent engagement is vital for repeat clients. Show genuine concern and reach out to see if they need anything. We have to remind clients that they’re more than a source of income to us.

When we think of Disney, one of the first things that comes to mind is excellent customer service. How can we implement Disney principles to our businesses, and why should we be paying attention to how we make people feel? How can we continue offering a stellar service, even after a transaction is complete? On this episode, Ryan and Monica Shea from the Platinum Group, share how to create fantastic customer service based on Disney’s principles. Takeaways + Tactics  At any Disney park, the entire family is engaged by cast members. We can replicate that inclusion of the whole family in our deals, by paying attention to our clients’ children. Doing this goes a long way in creating a memorable experience.  Anyone can complete a transaction with their clients, but if we want to truly stand out, we have to pay attention to the way we make people feel. This has an incredible impact and we’ll be more likely to have repeat clients because of it.  Consistent engagement is vital for repeat clients. Show genuine concern and reach out to see if they need anything. We have to remind clients that they’re more than a source of income to us.

How Disney-Style Customer Service Can Bode Well For Your Business w/Ryan and Monica Shea

Monica Shea has lived in Colorado Springs since 2003, and grew up in the Tampa Bay area in Florida. She is a graduate of the University of Florida and previously worked in public relations and logistics for a large international agricultural company. After starting a real estate investment company in 2005, Monica decided to expand her real estate career and work as a Realtor.   Without a doubt, she has now found her true calling and loves working with clients on something so personal as buying and selling their homes – from house hunting with buyers, getting a listing ready for sale, negotiating the best deal for her clients, and everything in between.   Monica also founded a private membership group for real estate professionals who love Disney! Her childhood in Florida (and many trips to the Disney parks) turned her into a lifetime Disney fan, and anyone who knows Monica knows that she LOVES all things Mickey! Monica knew there was an amazing network of other “Disney people” out there who were also in real estate. She founded the Agent of Excellence program so there would be a community where agents could come together to exchange ideas, collaborate, refer clients and add some Disney magic in their day-to-day lives and business.    In this episode, Karen and Monica discuss:  Success Story of Monica  Commit to Get Leads  o Add Disney level service to your business – connect with each of your clients on an emotional level.  Consult to Sell  o 4 pillars of client engagement: integrity, education, communication, and celebration. Prioritize everything around those four pillars.   Connect to Build and Grow  o Client engagement is key. Holding events will allow you to catch up with clients on a person-to-person level and keep the relationship strong.  Success Thinking, Activities and Vision  o Have the mindset to connect with your clients (or prospects) on an emotional level. Understand how to connect with them as people, not just as a transaction.  Sweet Spot of Success      "Running a business, you have to be efficient. You have to have systems in place to be intentional and consistent."- Monica Shea   *5 Minute Success - Listener Giveaway* Go here to receive your FREE Video Tool Kits and Downloads!    Connect with Monica Shea: Facebook: Agent of Excellence Website: TheAgentOfExcellence.com &amp; PeakHomeSearch.com     About the Podcast Join host Karen Briscoe each week to learn how you can achieve success at a higher level by investing just 5 minutes a day! Tune in to hear powerful, inspirational success stories and expert insights from entrepreneurs, business owners, industry leaders, and real estate agents that will transform your business and life. Karen shares a-ha moments that have shaped her career and discusses key concepts from her book  Real Estate Success in 5 Minutes a Day: Secrets of a Top Agent Revealed.   Here’s to your success in business and in life!     Connect with Karen Briscoe: Twitter: @5MinuteSuccess Facebook: 5MinuteSuccess Website: 5MinuteSuccess.com Email: Karen@5MinuteSuccess.com   5 Minute Success Links Learn more about Karen’s book, Real Estate Success in 5 Minutes a Day Karen also recommends Moira Lethbridge's book "Savvy Woman in 5 Minutes a Day" Subscribe to 5 Minute Success Podcast   Spread the love and share the secrets of 5 Minute Success with your friends and colleagues!     Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.

Monica Shea has lived in Colorado Springs since 2003, and grew up in the Tampa Bay area in Florida. She is a graduate of the University of Florida and previously worked in public relations and logistics for a large international agricultural company. After starting a real estate investment company in 2005, Monica decided to expand her real estate career and work as a Realtor. Without a doubt, she has now found her true calling and loves working with clients on something so personal as buying and selling their homes – from house hunting with buyers, getting a listing ready for sale, negotiating the best deal for her clients, and everything in between. Monica also founded a private membership group for real estate professionals who love Disney! Her childhood in Florida (and many trips to the Disney parks) turned her into a lifetime Disney fan, and anyone who knows Monica knows that she LOVES all things Mickey! Monica knew there was an amazing network of other “Disney people” out there who were also in real estate. She founded the Agent of Excellence program so there would be a community where agents could come together to exchange ideas, collaborate, refer clients and add some Disney magic in their day-to-day lives and business.  In this episode, Karen and Monica discuss: <ul> <li>Success Story of Monica</li> <li> Commit to Get Leads</li> </ul> o Add Disney level service to your business – connect with each of your clients on an emotional level. <ul> <li>Consult to Sell</li> </ul> o 4 pillars of client engagement: integrity, education, communication, and celebration. Prioritize everything around those four pillars. <ul> <li> Connect to Build and Grow</li> </ul> o Client engagement is key. Holding events will allow you to catch up with clients on a person-to-person level and keep the relationship strong. <ul> <li>Success Thinking, Activities and Vision</li> </ul> o Have the mindset to connect with your clients (or prospects) on an emotional level. Understand how to connect with them as people, not just as a transaction. <ul> <li>Sweet Spot of Success</li> </ul> "Running a business, you have to be efficient. You have to have systems in place to be intentional and consistent."- Monica Shea *5 Minute Success - Listener Giveaway* Go <a href="http://theagentofexcellence.com" rel="nofollow" target="_blank">here</a> to receive your FREE Video Tool Kits and Downloads! Connect with Monica Shea: Facebook: <a href="https://www.facebook.com/theagentofexcellence" rel="nofollow" target="_blank">Agent of Excellence</a> Website: <a href="http://www.theagentofexcellence.com/" rel="nofollow" target="_blank">TheAgentOfExcellence.com</a> &amp; <a href="https://www.peakhomesearch.com/" rel="nofollow" target="_blank">PeakHomeSearch.com</a> About the Podcast Join host Karen Briscoe each week to learn how you can achieve success at a higher level by investing just 5 minutes a day! Tune in to hear powerful, inspirational success stories and expert insights from entrepreneurs, business owners, industry leaders, and real estate agents that will transform your business and life. Karen shares a-ha moments that have shaped her career and discusses key concepts from her book <a href="https://www.amazon.com/Real-Estate-Success-Minutes-Day-ebook/dp/B01KISSCWG/ref=sr_1_1?ie=UTF8&amp;qid=1507054738&amp;sr=8-1&amp;keywords=real+estate+success+in+5+minutes+a+day" rel="nofollow" target="_blank"> Real Estate Success in 5 Minutes a Day: Secrets of a Top Agent Revealed</a>. Here’s to your success in business and in life! Connect with Karen Briscoe: Twitter: <a href="https://twitter.com/5MinuteSuccess" rel="nofollow" target="_blank">@5MinuteSuccess</a> Facebook: <a href="https://www.facebook.com/groups/5minutesuccess/" rel="nofollow" target="_blank">5MinuteSuccess</a> Website: <a href="http://www.5minutesuccess.com/" rel="nofollow" target="_blank">5MinuteSuccess.com</a> Email: <a href="mailto:Karen@5MinuteSuccess.com">Karen@5MinuteSuccess.com</a> 5 Minute Success Links <a href="http://www.5minutesuccess.com/the-book/" rel="nofollow" target="_blank">Learn more about Karen’s book, Real Estate Success in 5 Minutes a Day</a> <a href="https://www.savvywomanbook.com/" rel="nofollow" target="_blank">Karen also recommends Moira Lethbridge's book "Savvy Woman in 5 Minutes a Day"</a> <a href="http://www.5minutesuccess.com/podcast/" rel="nofollow" target="_blank">Subscribe to 5 Minute Success Podcast</a> Spread the love and share the secrets of 5 Minute Success with your friends and colleagues!   Audio production by <a href="https://www.turnkeypodcast.com/" rel="nofollow" target="_blank">Turnkey Podcast Productions.</a> You're the expert. Your podcast will prove it.

Monica Shea - Secrets of Selling the Disney Way Revealed: 5 Minute Success - The Podcast