Alexandra Fus's guest appearances

Alexandra Fus

CX Files

Get Out of Wrap - Contact Centre Chat 

The Operational Excellence Show

OwlTail

Imagine being told by your dad - “you go and help your mother”. Normal, no big deal! Well - it is if your mum is the CEO of a distruper BPO in Rumania. Alexandra fell into the contact centre industry…. 15 years on she is going strong! She learned to manage operational delivery and excellence through a number of roles in the Ops space starting off as an agent, progressing to Team leader, ops leader, call centre manager learning from the best! It wasn’t always plain sailing for Alexandra! Being Mum’s daughter brings its own challenges, Alexandra share candidly how she needed to work hard to get judged on merit rather than connection.  Links: LinkedIn: https://www.linkedin.com/in/alexandra-fus-08b79417/ LinkedIn: https://www.linkedin.com/company/valoris-center/ Course Waitlist: https://rutzconsulting.com/customer-service-course/ Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/   This Podcast is produced by: Andrew Madden Photography &amp; Media Production

Imagine being told by your dad - “you go and help your mother”. Normal, no big deal! Well - it is if your mum is the CEO of a distruper BPO in Rumania. Alexandra fell into the contact centre industry…. 15 years on she is going strong! She learned to manage operational delivery and excellence through a number of roles in the Ops space starting off as an agent, progressing to Team leader, ops leader, call centre manager learning from the best! It wasn’t always plain sailing for Alexandra! Being Mum’s daughter brings its own challenges, Alexandra share candidly how she needed to work hard to get judged on merit rather than connection. Links: LinkedIn: <a href="https://www.linkedin.com/in/alexandra-fus-08b79417/" rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/alexandra-fus-08b79417/</a> LinkedIn: <a href="https://www.linkedin.com/company/valoris-center/" rel="noopener nofollow" target="_blank">https://www.linkedin.com/company/valoris-center/</a> Course Waitlist: <a href="https://rutzconsulting.com/customer-service-course/" rel="noopener nofollow" target="_blank">https://rutzconsulting.com/customer-service-course/</a> Marianne on Linkedin: <a href="https://www.linkedin.com/in/marianne-rutz/" rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/marianne-rutz/</a> Rutz Consulting Website: <a href="https://rutzconsulting.com/" rel="noopener nofollow" target="_blank">https://rutzconsulting.com/</a> This Podcast is produced by: <a href="https://andrewmaddenphotography.co.uk/media-production" rel="noopener nofollow" target="_blank">Andrew Madden Photography &amp; Media Production</a>

Episode 101 - OPEX - Leading Ladies - Alexandra Fus

Alexandra Fus is our first ever guest from Romania and gives us key insights into this thriving modern location. We also talk about how  passionate Alexandra is about the BPO sector from A to Z, CX delivery and implementation. Alexandra is a learning enthusiast and we talk about this and is a promoter for professional development especially for those at the beginning of the road. A truly inspirational global episode.--- Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

Alexandra Fus is our first ever guest from Romania and gives us key insights into this thriving modern location. We also talk about how  passionate Alexandra is about the BPO sector from A to Z, CX delivery and implementation. Alexandra is a learning enthusiast and we talk about this and is a promoter for professional development especially for those at the beginning of the road. A truly inspirational global episode.--- Send in a voice message: <a href="https://podcasters.spotify.com/pod/show/get-out-of-wrap/message" rel="nofollow" target="_blank">https://podcasters.spotify.com/pod/show/get-out-of-wrap/message</a>

#113 Alexandra Fus - CX Professional - Learning Enthusiast & Operations Manager at Valoris

It's International Women's Day this week so Peter talked to two inspirational female CX leaders... and name-checked many others that we have also featured on the CX Files! Alexandra Fus, Operations Manager at Valoris in Bucharest, Romania and Kathia Yacaman, EVP at Grupo Karim’s in Honduras talk about what has changed for women in CX - and what could still be improved!  https://www.linkedin.com/in/alexandra-fus-08b79417/ https://www.valoris.ro/ https://www.linkedin.com/in/kathia-yacaman-45216428/ www.grupokarims.com www.altiasmartcity.com

It's International Women's Day this week so Peter talked to two inspirational female CX leaders... and name-checked many others that we have also featured on the CX Files! Alexandra Fus, Operations Manager at Valoris in Bucharest, Romania and Kathia Yacaman, EVP at Grupo Karim’s in Honduras talk about what has changed for women in CX - and what could still be improved!  <a href="https://www.linkedin.com/in/alexandra-fus-08b79417/" rel="nofollow" target="_blank">https://www.linkedin.com/in/alexandra-fus-08b79417/</a> <a href="https://www.valoris.ro/" rel="nofollow" target="_blank">https://www.valoris.ro/</a> <a href="https://www.linkedin.com/in/kathia-yacaman-45216428/" rel="nofollow" target="_blank">https://www.linkedin.com/in/kathia-yacaman-45216428/</a> <a href="http://www.grupokarims.com" rel="nofollow" target="_blank">www.grupokarims.com</a> <a href="http://www.altiasmartcity.com" rel="nofollow" target="_blank">www.altiasmartcity.com</a>