Leigh Vickery's guest appearances

Leigh Vickery

Innovation in Compliance with Tom Fox

The Jabot

The Geek In Review

Al Harris

Kerry Benn

Aliza Shatzman

Shailini George

Jehan Jeyaretnam

Tracy Manning

Kate Tompkins

Adam Tsao

Valerie Dickerson

Jacqueline Duval

Kerry Shad

Sharita Whitaker

Brandi Russell

Sona Pancholy

Molly Huie

OwlTail

In an industry focused on revenue and profit. Where does something like customer experience stand in the priorities of legal providers? Leigh Vickery, Chief Strategy and Innovation Officer at Level Legal, as well as CEO and founder of Queso Mama, says that we need to look at the corporate and legal industry world differently. Instead of putting shareholders and partners first, they need to fall much further down the list. If you take care of your employees and your customers first, there will still be plenty left over for the shareholders and everyone is better off in the end.  We dive into the topic of how other industries approach customer data and use the information to create a better experience. Can examples like Eleven Madison Park restaurant teach the legal industry better client interactions? Vickery believes so. Metrics like Profits Per Partner might show the industry how profitable the law firms are, but perhaps we need different metrics to show how satisfied the law firm's clients really are. See Leigh's article on Economics of Mutuality. Information Inspirations Casey Flaherty has an excellent article on how incremental improvements can create better returns on investment than big moon-shot projects. Check it out, right here on 3 Geeks.  Wikipedia biographies are surprisingly difficult for women to not only get them on the platform, but to also keep them from being deleted. UNC Professor Franchesca Trapoti discusses the bias in her paper, "Miscatagorized: Gender, Notability, and Inequality on Wikipedia" and Marketplace Tech breaks down some examples. Bob Ambrogi's two-part article/podcast focuses on the unique resurrection of UpCounsel's "legal as a service" model, as well as the interesting crowdfunding to raise capital. It'll be interesting to see how well this crowdfunding goes, and if other legal services use this model. Hey kids, lemonade stands are "legal" in New Hampshire and Illinois. The Netherlands is using AI to pick up butts on the beach. Cigarette butts, that is. Listen, Subscribe, Comment Please take the time to rate and review us on Apple Podcast. Contact us anytime by tweeting us at @gebauerm or @glambert. Or, you can call The Geek in Review hotline at 713-487-7270 and leave us a message. You can email us at geekinreviewpodcast@gmail.com. As always, the great music you hear on the podcast is from Jerry David DeCicca. Transcript is available on 3 Geeks' site.

In an industry focused on revenue and profit. Where does something like customer experience stand in the priorities of legal providers? Leigh Vickery, Chief Strategy and Innovation Officer at Level Legal, as well as CEO and founder of Queso Mama, says that we need to look at the corporate and legal industry world differently. Instead of putting shareholders and partners first, they need to fall much further down the list. If you take care of your employees and your customers first, there will still be plenty left over for the shareholders and everyone is better off in the end.  We dive into the topic of how other industries approach customer data and use the information to create a better experience. Can examples like Eleven Madison Park restaurant teach the legal industry better client interactions? Vickery believes so. Metrics like Profits Per Partner might show the industry how profitable the law firms are, but perhaps we need different metrics to show how satisfied the law firm's clients really are. See Leigh's article on <a href="https://www.lawsitesblog.com/2020/04/guest-post-we-need-a-legal-revolution-not-reformation.html" rel="nofollow" target="_blank">Economics of Mutuality</a>. Information Inspirations Casey Flaherty has an excellent article on how incremental improvements can create better returns on investment than big moon-shot projects. Check it out, <a href="https://www.geeklawblog.com/2021/07/advancing-our-thinking-on-low-end-friction.html" rel="nofollow" target="_blank">right here on 3 Geeks</a>.  Wikipedia biographies are surprisingly difficult for women to not only get them on the platform, but to also keep them from being deleted. UNC Professor Franchesca Trapoti discusses the bias in her paper, "<a href="https://journals.sagepub.com/doi/pdf/10.1177/14614448211023772" rel="nofollow" target="_blank">Miscatagorized: Gender, Notability, and Inequality on Wikipedia</a>" and <a href="https://www.marketplace.org/shows/marketplace-tech/why-its-so-hard-for-biographies-about-women-to-stay-on-wikipedia" rel="nofollow" target="_blank">Marketplace Tech</a> breaks down some examples. Bob Ambrogi's two-part <a href="https://www.lawsitesblog.com/2021/07/exclusive-as-upcounsel-launches-crowdfunding-campaign-the-phoenix-like-story-of-its-rise-from-near-shutdown.html" rel="nofollow" target="_blank">article</a>/<a href="https://www.lawsitesblog.com/2021/07/exclusive-on-lawnext-podcast-how-upcounsel-avoided-shutdown-and-why-it-is-launching-a-crowdfunding-campaign.html " rel="nofollow" target="_blank">podcast </a>focuses on the unique resurrection of UpCounsel's "legal as a service" model, as well as the interesting crowdfunding to raise capital. It'll be interesting to see how well this crowdfunding goes, and if other legal services use this model. Hey kids, <a href="https://boingboing.net/2021/07/26/unlicensed-lemonade-stands-will-soon-be-legal-in-new-hampshire-and-illinois.html" rel="nofollow" target="_blank">lemonade stands are "legal"</a> in New Hampshire and Illinois. <a href="https://www.slashgear.com/beachbot-uses-ai-to-rid-beaches-of-cigarette-butts-26684028/" rel="nofollow" target="_blank">The Netherlands is using AI</a> to pick up butts on the beach. Cigarette butts, that is. Listen, Subscribe, Comment Please take the time to rate and review us on Apple Podcast. Contact us anytime by tweeting us at <a href="https://twitter.com/gebauerm" rel="ugc noopener noreferrer nofollow" target="_blank">@gebauerm</a> or <a href="https://twitter.com/glambert" rel="ugc noopener noreferrer nofollow" target="_blank">@glambert</a>. Or, you can call The Geek in Review hotline at 713-487-7270 and leave us a message. You can email us at geekinreviewpodcast@gmail.com. As always, the great music you hear on the podcast is from <a href="http://www.jerrydaviddecicca.com/" rel="ugc noopener noreferrer nofollow" target="_blank">Jerry David DeCicca</a>. Transcript is available on <a href="//geeklawblog.com" rel="nofollow" target="_blank">3 Geeks' site</a>.

Leigh Vickery on Creating Top-Shelf Customer Experience in Legal

Kathryn talks with Leigh Vickery about her work as Chief Strategy &amp; Innovation Officer at LevelLegal. They discuss the ways the legal industry is changing as a result of COVID-19 and why this is a moment for innovation in the industry. They also delve into creating a culture of care as it applies to the legal industry and how things will be different under this model. Episode Resources  Leigh Vickery carolyn@plat4orm.com https://www.linkedin.com/in/leighvickery/     Episode Highlights  Making legal human - 4:55 About her work - 5:39 Improving efficiency - 7:20 Covid19 and the legal industry - 11:03 The importance of freedom - 24:27 

Kathryn talks with Leigh Vickery about her work as Chief Strategy &amp; Innovation Officer at LevelLegal. They discuss the ways the legal industry is changing as a result of COVID-19 and why this is a moment for innovation in the industry. They also delve into creating a culture of care as it applies to the legal industry and how things will be different under this model. Episode Resources <ul> <li>Leigh Vickery <a href="mailto:carolyn@plat4orm.com">carolyn@plat4orm.com</a></li> <li><a href="https://www.linkedin.com/in/leighvickery/" rel="nofollow" target="_blank">https://www.linkedin.com/in/leighvickery/</a> </li> </ul> Episode Highlights <ul> <li>Making legal human - 4:55</li> <li>About her work - 5:39</li> <li>Improving efficiency - 7:20</li> <li>Covid19 and the legal industry - 11:03</li> <li>The importance of freedom - 24:27</li> </ul>

Making the Legal Industry More Human with Leigh Vickery - Episode 49

Leigh Vickery of Level 2 Legal, joins Tom Fox on this week’s show to discuss her company’s innovative managed services for the legal and compliance industry. She shares how they help clients get to the next level using a strategic combination of data and behavioral economics.Helping People Solve ProblemsLeigh shares her eclectic career background and how she came to the legal industry without any legal training. “I love helping people solve problems and… seeing the big picture and the patterns and processes across the business or industry,” she says. Level 2 Legal shares her vision: they see themselves as problem solvers whom their clients can count on. “How that manifests itself now is in e-discovery, compliance investigations, solving legal problems, or helping our clients understand how those legal issues affect their business outcomes.”Long Term Relationship-BuildersSuccess depends on staying nimble, Leigh tells Tom. “We're very much long term relationship-builders as a company,” she points out. As things change, Level 2 Legal is able to innovate to stay relevant. This is how they built the company from the first. Leigh comments that it took commitment, money, collaboration and a willingness to fail fast and change direction. Her job is to drive those initiatives and keep the company looking around the corner. A Different PerspectiveTom is intrigued by Leigh’s statement that she brings a new perspective to problem solving as well as innovation. He comments that a general counsel’s job is to protect the company from legal violations, whereas a compliance officer must remediate those violations. Ironically, however, most compliance officers were first general counsels. He says that his objective with this podcast is to bring innovative solutions to compliance officers to help them in their role. Leigh responds that every company should have someone who thinks differently to help the business innovate and improve.A Different Approach“Our services are completely designed to enable [our clients] to do what they need to do better, to help them predict where they’re going to have a problem…” Leigh says. She describes her company’s role as being there to help their clients look good. She explains that they’re able to fulfill their role through a strategic combination of data and behavioral economics. Their approach is collaborative, holistic and creative, she says; they are playing the long game. Tom asks her to define what it means to play the long game. She responds that it’s about thinking for the next generation. Because her company used this approach, they were able to survive and thrive through the present crisis. “The value of thinking long term is just table stakes now to be able to survive and thrive,” she comments.ResourcesLevel2Legal.com Call Leigh Vickery at (903)245-9183

Leigh Vickery of Level 2 Legal, joins Tom Fox on this week’s show to discuss her company’s innovative managed services for the legal and compliance industry. She shares how they help clients get to the next level using a strategic combination of data and behavioral economics. Helping People Solve ProblemsLeigh shares her eclectic career background and how she came to the legal industry without any legal training. “I love helping people solve problems and… seeing the big picture and the patterns and processes across the business or industry,” she says. Level 2 Legal shares her vision: they see themselves as problem solvers whom their clients can count on. “How that manifests itself now is in e-discovery, compliance investigations, solving legal problems, or helping our clients understand how those legal issues affect their business outcomes.” Long Term Relationship-BuildersSuccess depends on staying nimble, Leigh tells Tom. “We're very much long term relationship-builders as a company,” she points out. As things change, Level 2 Legal is able to innovate to stay relevant. This is how they built the company from the first. Leigh comments that it took commitment, money, collaboration and a willingness to fail fast and change direction. Her job is to drive those initiatives and keep the company looking around the corner.  A Different PerspectiveTom is intrigued by Leigh’s statement that she brings a new perspective to problem solving as well as innovation. He comments that a general counsel’s job is to protect the company from legal violations, whereas a compliance officer must remediate those violations. Ironically, however, most compliance officers were first general counsels. He says that his objective with this podcast is to bring innovative solutions to compliance officers to help them in their role. Leigh responds that every company should have someone who thinks differently to help the business innovate and improve. A Different Approach“Our services are completely designed to enable [our clients] to do what they need to do better, to help them predict where they’re going to have a problem…” Leigh says. She describes her company’s role as being there to help their clients look good. She explains that they’re able to fulfill their role through a strategic combination of data and behavioral economics. Their approach is collaborative, holistic and creative, she says; they are playing the long game. Tom asks her to define what it means to play the long game. She responds that it’s about thinking for the next generation. Because her company used this approach, they were able to survive and thrive through the present crisis. “The value of thinking long term is just table stakes now to be able to survive and thrive,” she comments. Resources<a href="https://www.level2legal.com/" rel="nofollow" target="_blank">Level2Legal.com</a> Call Leigh Vickery at (903)245-9183

Playing The Long Game with Leigh Vickery