Kathleen Webb's guest appearances

Kathleen Webb

The New Bureaucrat

Davood for Thought

Justin Brown

Doug Robinson

Martin O'Malley

Norman Bodek

Henry Darwin

Mike Faust

Doug Ducey

Robert Shea

Drew Erdmann

Ken Jeske

Amy Fecher

Kristen Cox

Patrick McDonnell

Chris Gregoire

Jason Jackson

OwlTail

Kathleen Webb has gone from theory to practice, moving from her role as Director of Performance Improvement for the California Government Operations Agency to the state’s DMV as its Chief Deputy Director. Serving 50,000 customers the DMV was infamous for stories of day-long lines, although a strike team learned that 16% of all customers waited more than 2 hours. Today, the average wait time in 20 minutes, and it’s only going to get better. Learn more about John's Masterclass.

<p>Kathleen Webb has gone from theory to practice, moving from her role as Director of Performance Improvement for the California Government Operations Agency to the state’s DMV as its Chief Deputy Director. Serving 50,000 customers the DMV was infamous for stories of day-long lines, although a strike team learned that 16% of all customers waited more than 2 hours. Today, the average wait time in 20 minutes, and it’s only going to get better. Learn more about John's <a href="https://learn.johnmbernard.com/MasterClassPackagesNew" rel="nofollow" target="_blank">Masterclass</a>.</p>

Kathleen Webb - From Theory to Practice at Cal DMV