Monica Sakurai's guest appearances

Monica Sakurai

Customer Service Academy

This is Orlando

Kalley Dunn

Kunal Patel

Jesse James

David Glass

Jason Wright

Justin Nguyen

Edan Archer

Christopher Wallace

Bob Kennedy

Jim Thomas

Ed Snowden

Michael Donaldson

Kelli Murray

Chip Bell

JANET FOUTS

OwlTail

In this episode, I interview the dynamic duo at AmFund about creating amazing donor and member experiences:   Set expectations through clear communication  Sharing the "why" and the mission makes membership and giving meaningful  When donors feel included in the successes it gives their donations value  Ask donors why they give and what success looks like for them  Find ways to emotionally connect with your donors to deepen relationships    It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com

In this episode, I interview the dynamic duo at AmFund about creating amazing donor and member experiences: <ol> <li> Set expectations through clear communication</li> <li> Sharing the "why" and the mission makes membership and giving meaningful</li> <li> When donors feel included in the successes it gives their donations value</li> <li> Ask donors why they give and what success looks like for them</li> <li> Find ways to emotionally connect with your donors to deepen relationships</li> </ol> It's time for the great service comeback! Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Tony Johnson Customer Service Expert | Author | Trainer | Speaker Check out my FREE Resources and Training Tools: Web: <a href="https://www.igniteyourservice.com/" rel="nofollow" target="_blank">https://www.igniteyourservice.com/</a> YouTube: <a href="https://www.youtube.com/c/RecipeforserviceNet" rel="nofollow" target="_blank">https://www.youtube.com/c/RecipeforserviceNet</a> Twitter:  <a href="https://twitter.com/ServiceRecipe" rel="nofollow" target="_blank">https://twitter.com/ServiceRecipe</a> Instagram: <a href="https://www.instagram.com/recipeforservice/" rel="nofollow" target="_blank">https://www.instagram.com/recipeforservice/</a> Tik Tok:  <a href="https://vm.tiktok.com/owrTbL/" rel="nofollow" target="_blank">https://vm.tiktok.com/owrTbL/</a> Facebook:  <a href="https://www.facebook.com/tonyjohnsoncx/" rel="nofollow" target="_blank">https://www.facebook.com/tonyjohnsoncx/</a> Music: <a href="http://www.bensound.com/" rel="nofollow" target="_blank">http://www.bensound.com</a>

75:  Creating Value Based Member and Donor Experiences With Monica Sakurai and Kalley Dunn

 The best thing about hosting a podcast is that you get to meet some awesome people, case in point Kalley Dunn / Director of Development and Strategic Initiatives and Monica Sakurai / Director of Marketing and Development at AmFund. AmFund has been working with and supporting Non Profits locally and nationally for 20 years now. In fact watch for their 20th anniversary Ribbon Cutting to celebrate their new digs sometime after the new year. Here’s a bit more background - The American Fundraising Foundation (Amfund) is a 501(c)(3) nonprofit organization with a Platinum rating from Guide Star.  It has been serving other nonprofit organizations for over 20 years and has distributed over $33 million for worthy causes. Each year Amfund’s Board of Directors carefully selects organizations to support through sponsorship of their events. In recognition of its 20 year anniversary, Amfund unveiled a new logo that includes its signature tree and a Golden Pear. The tree has always stood for growth and deep roots. The newly added golden pear is symbolic of the extra touch that Amfund brings to each of its nonprofit partners. The history of the pear is extensive and best described as symbolizing wisdom, good health, longevity, and prosperity — all the things Amfund sees in the organizations it serves and the causes each represents. And behind every golden pear is a great story. It may be the story of a child receiving special literacy assistance, or a woman finding shelter from an abusive relationship or an animal being rescued. Every time Amfund helps an organization it is helping others. Each person has a “golden pear story” to share. That’s Amfund… The nonprofit with the golden pearThanks Kalley and Monica for all of your hard work and benevolence. We are standing by to help in any way possible. If you would like more information you can email Kalley Dunn - Director of Development and Strategic Initiatives kdunn@amfund.org  Hey Listeners, A call to action. Please be sure to subscribe to This Is Orlando at your preferred podcast provider and like us on Facebook and Instagram. Every click counts and we appreciate your support. I am also interested in hearing from you. Drop me a note here or directly at rwcoble@gmail.comCarlos, you are the man! In addition to working full time, being a great Dad and Husband he has somehow found time to travel to NYC to the debut of the movie he scored and sound designed. More about this later but in the meantime congratulations my brother. Be sure to check out some of his work here - 

<a href="https://www.amfund.org/" rel="nofollow" target="_blank"> </a>The best thing about hosting a podcast is that you get to meet some awesome people, case in point Kalley Dunn / Director of Development and Strategic Initiatives and Monica Sakurai / Director of Marketing and Development at <a href="https://www.amfund.org/" rel="nofollow" target="_blank">AmFund</a>. AmFund has been working with and supporting Non Profits locally and nationally for 20 years now. In fact watch for their 20th anniversary Ribbon Cutting to celebrate their new digs sometime after the new year. Here’s a bit more background - <a href="https://www.amfund.org/" rel="nofollow" target="_blank">The American Fundraising Foundation (Amfund)</a> is a 501(c)(3) nonprofit organization with a Platinum rating from Guide Star.  It has been serving other nonprofit organizations for over 20 years and has distributed over $33 million for worthy causes. Each year Amfund’s Board of Directors carefully selects organizations to support through sponsorship of their events. In recognition of its 20 year anniversary, Amfund unveiled a new logo that includes its signature tree and a Golden Pear. The tree has always stood for growth and deep roots. The newly added golden pear is symbolic of the extra touch that Amfund brings to each of its nonprofit partners. The history of the pear is extensive and best described as symbolizing wisdom, good health, longevity, and prosperity — all the things Amfund sees in the organizations it serves and the causes each represents. And behind every golden pear is a great story. It may be the story of a child receiving special literacy assistance, or a woman finding shelter from an abusive relationship or an animal being rescued. Every time Amfund helps an organization it is helping others. Each person has a “golden pear story” to share. That’s Amfund… The nonprofit with the golden pearThanks Kalley and Monica for all of your hard work and benevolence. We are standing by to help in any way possible. If you would like more information you can email Kalley Dunn - Director of Development and Strategic Initiatives <a href="mailto:%20kdunn@amfund.org">kdunn@amfund.org</a> Hey Listeners, A call to action. Please be sure to subscribe to This Is Orlando at your preferred podcast provider and like us on Facebook and Instagram. Every click counts and we appreciate your support. I am also interested in hearing from you. Drop me a note here or directly at rwcoble@gmail.comCarlos, you are the man! In addition to working full time, being a great Dad and Husband he has somehow found time to travel to NYC to the debut of the movie he scored and sound designed. More about this later but in the meantime congratulations my brother. Be sure to check out some of his work here -

Episode 33 - AmFund - Kalley Dunn & Monica Sakurai