Darrin Barney's guest appearances

Darrin Barney

Remarkable Results Radio Podcast

For The Record

The Let’s Create Joy Podcast

Scott Wheeler

Ben Johnson

Mike Davidson

Dylan Wickrama

Tim Dwyer

Jay Smith

Rick White

Brian Walker

Kirk Richardson

Tom Ham

Tom Lambert

Brett Bohlmann

Pierre Respaut

Aaron Shaffer

Jerry Truglia

OwlTail

Bob Cooper

We are on Part 2 of our 3 Part series about customer perspectives with Bob Cooper. In this episode, Bob asks a panel of consumers at the 2022 Elite Invitational in San Diego about pricing competitiveness and how to recover when something goes wrong with a customer experience. Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE  Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Listen to Darrin’s previous episodes HERE Key Talking Points  Pricing and Competitiveness: pricing is based on other businesses, economics/market conditions/competitors, sales force determination, and dealership prices. They do not understand where the price comes from.  Price comparing: asking why it's a considerable difference, asking to match the price, questioning labor prices, see a breakdown of prices. Be competitive, but you don’t need to match. Charge appropriately for your shop. Recovery- KIA EV battery issues- irritated loaner was a gas vehicle, KIA wrote check to cover gas during time they had car (for few months), “fix the problem so well they cant wiat for it to happen again.” KIA was understanding of their individual customer. Have a plan/procedure in place. Have a ‘discount’ budget to use- empower your people. LISTEN  Have the right people in place Complimentary Elite Customer Care Guide Template HERE  Link to actual customer video's HERE. Link to Part 1 Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner:   Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

We are on Part 2 of our 3 Part series about customer perspectives with Bob Cooper. In this episode, Bob asks a panel of consumers at the 2022 Elite Invitational in San Diego about pricing competitiveness and how to recover when something goes wrong with a customer experience. Bob Cooper, Founder/President <a href="https://eliteworldwide.com/" rel="noopener nofollow" target="_blank">Elite Worldwide</a>. Complimentary Elite Customer Care Guide Template <a href="https://eliteworldwide.com/ARN" rel="noopener nofollow" target="_blank">HERE.</a> Listen to Bob’s other episodes <a href="https://remarkableresults.biz/?s=%22bob+cooper%22" rel="nofollow" target="_blank">HERE</a> Darrin Barney, VP of Operations, <a href="https://eliteworldwide.com/" rel="noopener nofollow" target="_blank">Elite Worldwide</a>. President of <a href="https://www.barneybrothers.com/" rel="noopener nofollow" target="_blank">Barney Brother’s Off-Road and Repair</a>, Grand Junction, CO. Listen to Darrin’s previous episodes <a href="https://remarkableresults.biz/?s=%22darrin+barney%22" rel="noopener nofollow" target="_blank">HERE</a> Key Talking Points <ul> <li>Pricing and Competitiveness: pricing is based on other businesses, economics/market conditions/competitors, sales force determination, and dealership prices. They do not understand where the price comes from. </li> <li>Price comparing: asking why it's a considerable difference, asking to match the price, questioning labor prices, see a breakdown of prices. Be competitive, but you don’t need to match. Charge appropriately for your shop.</li> <li>Recovery- KIA EV battery issues- irritated loaner was a gas vehicle, KIA wrote check to cover gas during time they had car (for few months), “fix the problem so well they cant wiat for it to happen again.” KIA was understanding of their individual customer. Have a plan/procedure in place. Have a ‘discount’ budget to use- empower your people. LISTEN </li> <li>Have the right people in place</li> <li>Complimentary Elite Customer Care Guide Template <a href="https://eliteworldwide.com/ARN" rel="noopener nofollow" target="_blank">HERE</a></li> </ul> <a href="https://youtu.be/AjWnJYh41-A" rel="noopener nofollow" target="_blank">Link to actual customer video's HERE.</a> <a href="https://remarkableresults.biz/remarkable-results-radio-podcast/e773/" rel="noopener nofollow" target="_blank">Link to Part 1</a> Connect with the Podcast: <a href="https://aftermarketradionetwork.com/" rel="noopener nofollow" target="_blank">Aftermarket Radio Network</a> <a href="http://youtube.com/carmcapriotto" rel="nofollow" target="_blank">Subscribe on YouTube</a> <a href="https://remarkableresults.biz/episodes" rel="nofollow" target="_blank">Visit us on the Web</a> <a href="https://www.facebook.com/RemarkableResultsPodcast" rel="nofollow" target="_blank">Follow on Facebook</a> <a href="https://remarkableresults.biz/insider/" rel="nofollow" target="_blank">Become an Insider</a> <a href="https://www.buymeacoffee.com/carm" rel="noopener nofollow" target="_blank">Buy me a coffee</a> <a href="https://remarkableresults.biz/books/" rel="nofollow" target="_blank">Important Books</a> Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting <a href="http://www.NAPAAutoCare.com" rel="nofollow" target="_blank">www.NAPAAutoCare.com</a>

Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]

In this interview you‘ll get to know Darrin Barney whom I met at an event from Bo Eason in 2019. Darrin is a multitalented, radiant and cheerful person and I‘m super excited to share his take on the world in this interview. We talk about how not to get stuck in situations like the one we‘re living through right now (at time of recording it‘s March 2020) and how you can thrive even in difficult times. → Get the show notes, quotes &amp; links here: https://www.joyismycompass.com/blog/podcast_ep3 ___________ Connect with me here: instagram Joy | https://www.instagram.com/joyismycompassinstagram Ronja | https://www.instagram.com/ronjasakatafacebook | https://www.facebook.com/ronjasakata.joyismycompasstwitter | https://twitter.com/ronjasakatapinterest | https://www.pinterest.ch/ronjasakata/website | https://www.joyismycompass.com ___________ Subscribe for the free Joy Challenge | https://www.joyismycompass.com/jreJoin the Joy Community | https://www.facebook.com/ronjasakata.joyismycompass ___________ If you want to support my podcast and be inspired by more awesome people, please subscribe and leave a review! : ) ___________ About me My name is Ronja Sakata, I want to make this world more joyful, playful &amp; colorful! My goal is to inspire you to take note of the little tiny things like a friendly sunray on your face. I want to rise your and my awareness, how precious this life is. Every moment it could be over, so let’s enjoy every day to the fullest! Let’s use joy as our compass! This podcast was born out of the idea to talk to different people about how they bring joy into their everyday life. The results are exciting and extremely enriching conversations. We are all experts of our everyday life and it is incredibly inspiring to experience the different opinions, approaches, rituals and much more. With my podcast I would like to show you how many possibilities there are to create joy in your life, no matter where, with whom and how you are in life right now.

In this interview you‘ll get to know Darrin Barney whom I met at an event from Bo Eason in 2019. Darrin is a multitalented, radiant and cheerful person and I‘m super excited to share his take on the world in this interview. We talk about how not to get stuck in situations like the one we‘re living through right now (at time of recording it‘s March 2020) and how you can thrive even in difficult times. → Get the show notes, quotes &amp; links here: <a href="https://www.joyismycompass.com/blog/podcast_ep3" rel="nofollow" target="_blank">https://www.joyismycompass.com/blog/podcast_ep3</a> ___________ Connect with me here: instagram Joy | <a href="https://www.instagram.com/joyismycompass" rel="nofollow" target="_blank">https://www.instagram.com/joyismycompass</a> instagram Ronja | <a href="https://www.instagram.com/ronjasakata" rel="nofollow" target="_blank">https://www.instagram.com/ronjasakata</a> facebook | <a href="https://www.facebook.com/ronjasakata.joyismycompass" rel="nofollow" target="_blank">https://www.facebook.com/ronjasakata.joyismycompass</a> twitter | <a href="https://twitter.com/ronjasakata" rel="nofollow" target="_blank">https://twitter.com/ronjasakata</a> pinterest | <a href="https://www.pinterest.ch/ronjasakata/" rel="nofollow" target="_blank">https://www.pinterest.ch/ronjasakata/</a> website | <a href="https://www.joyismycompass.com" rel="nofollow" target="_blank">https://www.joyismycompass.com</a> ___________ Subscribe for the free Joy Challenge | <a href="https://www.joyismycompass.com/jre" rel="nofollow" target="_blank">https://www.joyismycompass.com/jre</a> Join the Joy Community | <a href="https://www.facebook.com/ronjasakata.joyismycompass" rel="nofollow" target="_blank">https://www.facebook.com/ronjasakata.joyismycompass</a> ___________ If you want to support my podcast and be inspired by more awesome people, please subscribe and leave a review! : ) ___________ About me My name is Ronja Sakata, I want to make this world more joyful, playful &amp; colorful! My goal is to inspire you to take note of the little tiny things like a friendly sunray on your face. I want to rise your and my awareness, how precious this life is. Every moment it could be over, so let’s enjoy every day to the fullest! Let’s use joy as our compass! This podcast was born out of the idea to talk to different people about how they bring joy into their everyday life. The results are exciting and extremely enriching conversations. We are all experts of our everyday life and it is incredibly inspiring to experience the different opinions, approaches, rituals and much more. With my podcast I would like to show you how many possibilities there are to create joy in your life, no matter where, with whom and how you are in life right now.

Darrin Barney on how to thrive even in difficult times

Darrin Barney, his wife and his younger brother, Chad, started the business 16 years ago with a background in fixing cars at home. Growing up, the rule in the Barney household was that when the boys earned their Eagle Scout rank, their parents would buy them a Jeep. “They were early Jeep CJs,” Barney says. “And anyone who had an early CJ will tell you that if you drive it, you have to fix it. Darrin’s parents’ home in high school was known as the place where you could learn how to fix it.” “The first couple of years were brutal,” Barney recalls. “We barely made ends meet, and the lessons were hard. But we made it, and it helped us to fine-tune our customer skills and work habits.” “Thankfully,” Barney says, “we have customers who like the experience of dealing with us and like to support a local business. A customer can sense if you like them, or if you see them only as money. That’s why if you make a mistake, own up to it and do what it takes to make it right.”Education and training also play a major role in the Barney Brothers’ business. Barney recently earned an Accredited Master Automotive Management Institute (AMi) and serves as a board member of ASA-Colorado’s education committee, which recently held its first training event in Grand Junction. Talking Points   He went through employees like they were going out of style. 65 people went through his mill to find people to fit. He had to change his life and how he treated people. When you pick the low hanging fruit you’ll hear every excuse known to man. When you hire the best people your troubles change. Now you are working with them on goals and making sure they are accountable and reviews. Actually caring for them as human beings. He is getting his emotions in check. Leave them at the door. Treat your superstars worthy of the respect they deserve. He is holding himself to a higher standard to keep his superstars on his team. You must address good or bad behavior immediately. Find your strengths and let them lead your actions. We must be careful on how we handle things. Know your role. Don’t delegate something you have been nurturing.   Listen to Darrin’s Previous Episodes HERE. Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them. Email Carm HERE. A special thanks to Darrin Barney for sharing his passion – For The Record.   Be socially involved and in touch with the show: FacebookTwitterLinked InEmailEventsInstagramSpeaking Download the Remarkable Results Radio listening APP for your smart device:          Find a Top Podcast Listening APP for your Mobil Device, Click HERE.  The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

Darrin Barney, his wife and his younger brother, Chad, started the business 16 years ago with a background in fixing cars at home. Growing up, the rule in the Barney household was that when the boys earned their Eagle Scout rank, their parents would buy them a Jeep. “They were early Jeep CJs,” Barney says. “And anyone who had an early CJ will tell you that if you drive it, you have to fix it. Darrin’s parents’ home in high school was known as the place where you could learn how to fix it.” “The first couple of years were brutal,” Barney recalls. “We barely made ends meet, and the lessons were hard. But we made it, and it helped us to fine-tune our customer skills and work habits.” “Thankfully,” Barney says, “we have customers who like the experience of dealing with us and like to support a local business. A customer can sense if you like them, or if you see them only as money. That’s why if you make a mistake, own up to it and do what it takes to make it right.”Education and training also play a major role in the Barney Brothers’ business. Barney recently earned an Accredited Master Automotive Management Institute (AMi) and serves as a board member of ASA-Colorado’s education committee, which recently held its first training event in Grand Junction. <blockquote>Talking Points</blockquote> <ul> <li>He went through employees like they were going out of style.</li> <li>65 people went through his mill to find people to fit.</li> <li>He had to change his life and how he treated people.</li> <li>When you pick the low hanging fruit you’ll hear every excuse known to man.</li> <li>When you hire the best people your troubles change. Now you are working with them on goals and making sure they are accountable and reviews.</li> <li>Actually caring for them as human beings.</li> <li>He is getting his emotions in check. Leave them at the door.</li> <li>Treat your superstars worthy of the respect they deserve.</li> <li>He is holding himself to a higher standard to keep his superstars on his team.</li> <li>You must address good or bad behavior immediately.</li> <li>Find your strengths and let them lead your actions.</li> <li>We must be careful on how we handle things. Know your role.</li> <li>Don’t delegate something you have been nurturing.</li> </ul> <ul> <li>Listen to Darrin’s Previous Episodes <a href="https://remarkableresults.biz/?s=%22barney%22" rel="noopener nofollow" target="_blank">HERE</a>.</li> <li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" rel="noopener nofollow" target="_blank">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li> <li>Email Carm <a href="mailto:carm@remarkableresults.biz" rel="noopener">HERE</a>.</li> <li>A special thanks to Darrin Barney for sharing his passion – For The Record.</li> </ul> <a href="http://eepurl.com/bhqME9" rel="noopener nofollow" target="_blank"></a> Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow noopener" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow noopener" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow noopener" target="_blank">Linked In</a><a href="mailto:carm@remarkableresults.biz" rel="nofollow noopener">Email</a><a href="https://remarkableresults.biz/events" rel="noopener nofollow" target="_blank">Events</a><a href="http://bit.ly/2pY3V2U" rel="noopener nofollow" target="_blank">Instagram</a><a href="https://remarkableresults.biz/speaking" rel="noopener nofollow" target="_blank">Speaking</a> Download the Remarkable Results Radio listening APP for your smart device: <a href="http://bit.ly/2vm0Te7" rel="noopener nofollow" target="_blank"></a><a href="https://itunes.apple.com/app/id1188757689" rel="noopener nofollow" target="_blank"></a> Find a Top Podcast Listening APP for your Mobil Device, Click <a href="https://remarkableresults.biz/app" rel="noopener nofollow" target="_blank">HERE.</a> <a href="https://remarkableresults.biz/app" rel="noopener nofollow" target="_blank"></a> The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

FTR 011: Darrin Barney – Nurturing of Superstar Employees