Raphael Neff's guest appearances

Raphael Neff

Cuppa Commerce

Bill Tarbell

Daniel Vitiello

Gautham Pandiyan

Bart Mroz

Akhilesh Srivastava

Paul Savage

Patrick Ezell

Sonal Puri

Amin Shahidi

Karthika Mayo

Gabrielle Hase

Chuck Cantrell

Andrew Duffle

Vince Cavasin

Fenix Commerce

OwlTail

This time I spoke with three commerce veterans who share their experience transforming how small- and medium-sized businesses offer an Amazon-like shipping/delivery experiences and compete with ecommerce giants:  Raphael Neff, owner of ChessHouse.com; Akhilesh Srivastava, founder and CEO of Fenix Commerce; and Vince Cavasin, head of marketing for Fenix. In this episode, we discuss: How Fenix “democratizes Amazon features for the masses” and helps mid-market retailers differentiate themselves with a better delivery and fulfillment experience Why delivery considerations/options should appear on product pages and not just in checkout, since delivery is a major purchase considerationChessHouse.com has experienced a 37% improvement in conversion rate, much of which Raphael attributes to Fenix   Overall, Fenix customers average:14% improvement in end-to-end conversion (shopper on product page who submits an order) 38% improvement in cart abandonment rates 21% increase in shipping revenue Large decrease in pre-purchase inquiries to customer service   The importance of not only presenting enticing free shipping thresholds but also offering “reasonable” shipping upgrades for speedy serviceUp to 40% of retailers using Fenix see customers paying for Fenix-calculated, enhanced low-cost shipping, even when a free option is available A firm delivery date is attractive versus an ambiguous range (“5-7 business days”) Testing various price points – while also considering internal delivery costs – is key to finding the sweet spot with your customers   How Fenix uses machine learning to augment data available from the retailer to determine the probability of shipping dates being accurateThe retailer has control of many parameters, based on weather events and seasonality and similar factors It takes about 1 year of data to get accurate predictions   Ways Fenix can provide additional data about actual performance, which often drives operational improvement and improves bottom-line results Why Fenix takes a consultative, collaborative approach with each retailer to ensure Fenix is leveraged for maximum impact

This time I spoke with three commerce veterans who share their experience transforming how small- and medium-sized businesses offer an Amazon-like shipping/delivery experiences and compete with ecommerce giants:  <a href="https://www.linkedin.com/in/raphaelneff/" rel="nofollow" target="_blank">Raphael Neff</a>, owner of <a href="https://www.chesshouse.com/" rel="nofollow" target="_blank">ChessHouse.com</a>; <a href="https://www.linkedin.com/in/akhilesh-srivastava/" rel="nofollow" target="_blank">Akhilesh Srivastava</a>, founder and CEO of <a href="https://fenixcommerce.com/" rel="nofollow" target="_blank">Fenix Commerce</a>; and <a href="https://www.linkedin.com/in/vcavasin/" rel="nofollow" target="_blank">Vince Cavasin</a>, head of marketing for Fenix. In this episode, we discuss: <ul><li>How Fenix “democratizes Amazon features for the masses” and helps mid-market retailers differentiate themselves with a better delivery and fulfillment experience</li> <li>Why delivery considerations/options should appear on product pages and not just in checkout, since delivery is a major purchase consideration <ul><li><a href="http://ChessHouse.com" rel="nofollow" target="_blank">ChessHouse.com</a> has experienced a 37% improvement in conversion rate, much of which Raphael attributes to Fenix</li> </ul> </li> <li>Overall, Fenix customers average: <ul><li>14% improvement in end-to-end conversion (shopper on product page who submits an order)</li> <li>38% improvement in cart abandonment rates</li> <li>21% increase in shipping revenue</li> <li>Large decrease in pre-purchase inquiries to customer service</li> </ul> </li> <li>The importance of not only presenting enticing free shipping thresholds but also offering “reasonable” shipping upgrades for speedy service <ul><li>Up to 40% of retailers using Fenix see customers paying for Fenix-calculated, enhanced low-cost shipping, even when a free option is available</li> <li>A firm delivery date is attractive versus an ambiguous range (“5-7 business days”)</li> <li>Testing various price points – while also considering internal delivery costs – is key to finding the sweet spot with your customers</li> </ul> </li> <li>How Fenix uses machine learning to augment data available from the retailer to determine the probability of shipping dates being accurate <ul><li>The retailer has control of many parameters, based on weather events and seasonality and similar factors</li> <li>It takes about 1 year of data to get accurate predictions</li> </ul> </li> <li>Ways Fenix can provide additional data about actual performance, which often drives operational improvement and improves bottom-line results</li> <li>Why Fenix takes a consultative, collaborative approach with each retailer to ensure Fenix is leveraged for maximum impact</li></ul>

Ep010:  Raphael Neff of ChessHouse.com plus Akhilesh Srivastava and Vince Cavasin of Fenix Commerce on offering an Amazon-like shipping experience