Dan Burkhart's guest appearances

Dan Burkhart

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Today on the show, we have Dan Burkhart, CEO and co-founder of Recurly, a subscription billing management service. In this episode, we discussed the importance of language-specific content for global companies, the inspiration behind Recurly, and the shift towards focusing on retention and churn in the subscription economy. We dove into various strategies that companies can use to improve their customer retention, including understanding customer behavior and preferences, offering the option to pause subscriptions, and developing personalized campaigns. Dan provides valuable insights into the various factors that contribute to customer churn and retention, and how companies can optimize their strategies to retain customers and drive revenue growth.As usual, we're excited to hear what you think of this episode, and if you have any feedback, we would love to hear from you.

Today on the show, we have Dan Burkhart, CEO and co-founder of Recurly, a subscription billing management service.  In this episode, we discussed the importance of language-specific content for global companies, the inspiration behind Recurly, and the shift towards focusing on retention and churn in the subscription economy.  We dove into various strategies that companies can use to improve their customer retention, including understanding customer behavior and preferences, offering the option to pause subscriptions, and developing personalized campaigns.  Dan provides valuable insights into the various factors that contribute to customer churn and retention, and how companies can optimize their strategies to retain customers and drive revenue growth. As usual, we're excited to hear what you think of this episode, and if you have any feedback, we would love to hear from you.

EP 204 - Dan Burkhart (Recurly) The Art and Science of Retention Driving Strategies

Be inspired by the testimony of Dan Burkhart

My Testimony – Dan Burkhart

Dan Burkhart is the Founder &amp; CEO @ Recurly, the startup powering much of the subscription success, trusted by the likes of Twitch, CBS Interactive and Hubspot just to name a few. They have raised over $20m in VC funding from leading investors including Greycroft, Freestyle, Harrison Metal and more. As for Dan, his background spans 14 years with the likes of eBay and NBC Internet in the marketing, business development and strategic partnership realm. In Today’s Episode You Will Learn:  How did Dan make his way into the world of SaaS and come to found Recurly? How does Dan perceive a good CAC/LTV ratio? Does he agree with the hallowed 3:1 often cited by founders and investors? How does Dan manage and measure customer churn? How does he approach regrettable and non-regrettable customer churn? What is the post-mortem analysis of customer churn? How does Dan insert an element of accountability without creating a sense of churn?  If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin Harry Stebbings SaaStr Dan Burkhart

<a href="https://twitter.com/danburkhart" rel="nofollow" target="_blank">Dan Burkhart</a> is the Founder &amp; CEO @ <a href="https://recurly.com/" rel="nofollow" target="_blank">Recurly</a>, the startup powering much of the subscription success, trusted by the likes of Twitch, CBS Interactive and Hubspot just to name a few. They have raised over $20m in VC funding from leading investors including Greycroft, Freestyle, Harrison Metal and more. As for Dan, his background spans 14 years with the likes of eBay and NBC Internet in the marketing, business development and strategic partnership realm. In Today’s Episode You Will Learn: <ul> <li>How did Dan make his way into the world of SaaS and come to found Recurly?</li> <li>How does Dan perceive a good CAC/LTV ratio? Does he agree with the hallowed 3:1 often cited by founders and investors?</li> <li>How does Dan manage and measure customer churn? How does he approach regrettable and non-regrettable customer churn?</li> <li>What is the post-mortem analysis of customer churn? How does Dan insert an element of accountability without creating a sense of churn?</li> </ul> If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: <a href="https://twitter.com/jasonlk" rel="nofollow" target="_blank">Jason Lemkin</a> <a href="https://twitter.com/HarryStebbings" rel="nofollow" target="_blank">Harry Stebbings</a> <a href="https://twitter.com/saastr" rel="nofollow" target="_blank">SaaStr</a> <a href="https://twitter.com/danburkhart" rel="nofollow" target="_blank">Dan Burkhart</a>

SaaStr 111: How To Build & Scale A Customer Success Team & Why You Must Hire Full Stack Engineers with Dan Burkhart, Founder & CEO @ Recurly

Matt Applegate chats with Dan Burkhart, Co-Founder and CEO of Recurly. Recurly was born in 2009 from the changing needs of businesses. With the industry’s movement to subscription-based models, the need for a sophisticated recurring payment management platform has exploded. By automating the complexities of subscription billing management, Recurly helps businesses eliminate the pain of scaling recurring billing operations with an easy, self-serve, pay-as-you-go platform.https://twitter.com/danburkhart https://twitter.com/recurly https://recurly.com/

Matt Applegate chats with Dan Burkhart, Co-Founder and CEO of Recurly. Recurly was born in 2009 from the changing needs of businesses. With the industry’s movement to subscription-based models, the need for a sophisticated recurring payment management platform has exploded. By automating the complexities of subscription billing management, Recurly helps businesses eliminate the pain of scaling recurring billing operations with an easy, self-serve, pay-as-you-go platform. <a href="https://twitter.com/danburkhart" rel="nofollow" target="_blank">https://twitter.com/danburkhart</a> <a href="https://twitter.com/recurly" rel="nofollow" target="_blank">https://twitter.com/recurly</a> <a href="https://recurly.com/" rel="nofollow" target="_blank">https://recurly.com/</a>

Dan Burkhart, Co-Founder and CEO of Recurly