Dawan Stanford's guest appearances

Dawan Stanford

Design Thinking 101

Control The Room

Lauren Currie

Denise Ho

Doug Powell

Jason Schupbach

Steve Portigal

Maurício Manhães

Aaron Faucher

Stephen Wendel

David Sherwin

Andrew Baker

Jeanne Liedtka

Douglas Ferguson

Whitney Quesenbery

Bryan Alexander

Sean Molloy

OwlTail

Allen Higgins

Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about:   Design and design thinking process   Design thinking mindset   How to introduce design thinking to teams and organizations   What is innovation?   Design Justice and ethical design    Our Guest Allen Higgins is a researcher/lecturer in the Management Information Systems subject area in the UCD College of Business—University College Dublin, Ireland. He is a member of the UCD Centre for Innovation, Technology and Organization (CITO) and the UCD Centre for Business and Society.   Show Highlights [00:39] Script is flipped! Dawan talks about how he got into design thinking. [02:14] Launching Fluid Hive in 2008. [02:38] Allen’s interest came while developing a course for university. [04:48] Allen and Dawan compare how they approach design thinking [06:46] The big question: What problem are we trying to solve? [08:30] Finding the problem is the real problem. [09:30] IDEO as people’s first introduction to design thinking. [10:05] There is no single recipe for innovation. [10:40] Experienced designers are comfortable with ambiguity. [11:32] It’s hard to change our view of the world. [12:09] Designers can see the world in multiple ways. [14:08] The difference between reaction and response. [15:55] The answer to the question should take you from the world you have to the world you want. [17:57] Failure is part of the process. Failure is actually learning. [20:56] A design thinking culture values continual learning. [22:06] Part of bringing design thinking to organizations is speaking the language of that organization. [23:53] Dawan and Allen talk about making design thinking part of organizational culture. [25:27] Inviting people into learning and using design thinking. [27:04] Allen talks about innovation, and the hospitality metaphor. [29:42] Allen offers an example of a case study where an organization was introducing large-scale change to its systems. [31:42] Designing with the people who will implement and support the solution in mind. [32:40] Dawan’s preferred definition of innovation. [35:47] The world we have, and the world we want. [37:05] Best intentions, and the need for design justice. [37:47] The racism (and sexism) in AI image generators. [38:47] The systems we design often reinforce societal bias. [44:11] Doug Dietz’s MRI story TED Talk. [45:50] Ethical design. [46:31] The concept of the “user” in design. [47:01] The difficulty with personas. [48:25] Indi Young’s mental models for user behavior. [49:24] Focusing on why and how people decide instead of empathy. [50:32] “Nothing about us without us”: co-creating with the people you’re designing for. [52:27] You are not your user. [54:01] Giving everyone access to the tools of design and design thinking. [56:26] Designing for accessibility. [1:02:19] Allen and Dawan end the conversation by talking about empathy vs. sympathy.   Links Allen on LinkedIn Allen on Google Scholar Allen on University College Dublin Allen on ResearchGate The Design Talk podcast Transforming healthcare for children and their families: Doug Dietz at TEDxSanJoseCA   Book Recommendations  Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn  Mental Models: Aligning Design Strategy with Human Behavior, by Indi Young   Other Design Thinking 101 Episodes You Might Like  How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15  Launching and Leading a University-wide Design Thinking Initiative with Danielle Lake — DT101 E31 Systemic Service Design + a Critical Lens on Design Practice with Josina Vink — DT101 E85

Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about: <ul> <li> Design and design thinking process </li> <li> Design thinking mindset </li> <li> How to introduce design thinking to teams and organizations </li> <li> What is innovation? </li> <li> Design Justice and ethical design  </li> </ul> Our Guest Allen Higgins is a researcher/lecturer in the Management Information Systems subject area in the UCD College of Business—University College Dublin, Ireland. He is a member of the UCD Centre for Innovation, Technology and Organization (CITO) and the UCD Centre for Business and Society. Show Highlights [00:39] Script is flipped! Dawan talks about how he got into design thinking. [02:14] Launching Fluid Hive in 2008. [02:38] Allen’s interest came while developing a course for university. [04:48] Allen and Dawan compare how they approach design thinking [06:46] The big question: What problem are we trying to solve? [08:30] Finding the problem is the real problem. [09:30] IDEO as people’s first introduction to design thinking. [10:05] There is no single recipe for innovation. [10:40] Experienced designers are comfortable with ambiguity. [11:32] It’s hard to change our view of the world. [12:09] Designers can see the world in multiple ways. [14:08] The difference between reaction and response. [15:55] The answer to the question should take you from the world you have to the world you want. [17:57] Failure is part of the process. Failure is actually learning. [20:56] A design thinking culture values continual learning. [22:06] Part of bringing design thinking to organizations is speaking the language of that organization. [23:53] Dawan and Allen talk about making design thinking part of organizational culture. [25:27] Inviting people into learning and using design thinking. [27:04] Allen talks about innovation, and the hospitality metaphor. [29:42] Allen offers an example of a case study where an organization was introducing large-scale change to its systems. [31:42] Designing with the people who will implement and support the solution in mind. [32:40] Dawan’s preferred definition of innovation. [35:47] The world we have, and the world we want. [37:05] Best intentions, and the need for design justice. [37:47] The racism (and sexism) in AI image generators. [38:47] The systems we design often reinforce societal bias. [44:11] Doug Dietz’s MRI story TED Talk. [45:50] Ethical design. [46:31] The concept of the “user” in design. [47:01] The difficulty with personas. [48:25] Indi Young’s mental models for user behavior. [49:24] Focusing on why and how people decide instead of empathy. [50:32] “Nothing about us without us”: co-creating with the people you’re designing for. [52:27] You are not your user. [54:01] Giving everyone access to the tools of design and design thinking. [56:26] Designing for accessibility. [1:02:19] Allen and Dawan end the conversation by talking about empathy vs. sympathy. Links Allen on <a href="https://www.linkedin.com/in/allen-higgins-60753/" rel="nofollow" target="_blank">LinkedIn</a> Allen on <a href="https://scholar.google.com/citations?user=MLcKcSwAAAAJ&amp;hl=en" rel="nofollow" target="_blank">Google Scholar</a> Allen on <a href="https://people.ucd.ie/allen.higgins" rel="nofollow" target="_blank">University College Dublin</a> Allen on <a href="https://www.researchgate.net/profile/Allen-Higgins" rel="nofollow" target="_blank">ResearchGate</a> The <a href="https://www.designtalk.ie/" rel="nofollow" target="_blank">Design Talk</a> podcast <a href="https://www.youtube.com/watch?v=jajduxPD6H4" rel="nofollow" target="_blank">Transforming healthcare for children and their families</a>: Doug Dietz at TEDxSanJoseCA Book Recommendations <a href="https://www.amazon.com/Ten-Types-Innovation-Discipline-Breakthroughs/dp/1118504240" rel="nofollow" target="_blank"> Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters</a>, Ryan Pikkel, and Brian Quinn <a href="https://www.amazon.com/Mental-Models-Aligning-Strategy-Behavior/dp/1933820063" rel="nofollow" target="_blank"> Mental Models: Aligning Design Strategy with Human Behavior</a>, by Indi Young Other Design Thinking 101 Episodes You Might Like <a href="https://fluidhive.com/how-to-learn-design-thinking-desing-thinking-pedagogy-with-julie-schell-dt101-e15/" rel="nofollow" target="_blank"> How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15</a> <a href="https://fluidhive.com/launching-and-leading-a-university-wide-design-thinking-initiative-with-danielle-lake-dt101-e31/" rel="nofollow" target="_blank"> Launching and Leading a University-wide Design Thinking Initiative with Danielle Lake — DT101 E31</a> <a href="https://fluidhive.com/dt101-85/" rel="nofollow" target="_blank">Systemic Service Design + a Critical Lens on Design Practice with Josina Vink — DT101 E85</a>

Design Thinking in Practice: a conversation between Allen Higgins & Dawan Stanford — DT101 E115

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be giving you a brief introduction to design thinking. It starts with a story about Doug Dietz. In 2012, Doug was a principal designer at GE Healthcare. Doug designed a new MRI machine. One day, observing the new model in action at a hospital, Doug encountered a distraught child who had to undergo an MRI. He found out that over 80% of children had to be sedated to receive an MRI. As an MRI machine designer, he felt some responsibility for this. He also saw an opportunity do better for children. So, he spoke with teachers and other professionals who interact with children on a day-to-day basis, asking them how he could make their experience in an MRI machine less traumatic. As a result of those conversations, Doug and his team found a way to modify  an MRI machine for children. They added stickers to the floor with water and rock on them. Covered the MRI with stickers that looked like wood planks and sails. Now, instead of a scary piece of hospital equipment, the MRI looked a lot like a pirate ship.. They even created a storybook that accompanied the themed MRI. Parents could read to their child the pirate ship adventure story ahead of their child’s scheduled appointment. These changes resulted in a decrease in the need for sedation from 80% to 27%. Today, we explore how seeing the problem is an integral part of design thinking, and we’ll break down design thinking into process, methods, and mindset. The process is your step by step "rough" guide. With the methods, we have a bit more cohesion; design methods help us explore problems in specific ways, and guide us to ask questions in new ways in order to discover the right problems to solve. The mindset is something you have to practice your way into, in order to learn how to change your mindset. At its most basic, design thinking is the discipline of finding human problems worth solving, and creating viable new options in response. In many ways, it's the discipline of helping people ask the right questions at the right time. This episode also offers a definition design thinking that replaces creativity myths with truths about discipline and action. I break down the design process into Seeing, Solving, and Acting, and talk about why we should think about design from the perspective of the people we serve.   In This Episode [01:26] Doug’s background in MRI science and his experience with a child getting an MRI. [03:04] Over 80% of children need to be sedated to have an MRI or a CAT scan. [06:15] Design thinking can be broken down into process, methods and mindset.[07:07] What has design thinking given students, and how design thinking can shape curriculum and projects inside the classroom. [08:02] The definition of design thinking. [09:57] Creating viable new offerings and what is defined as “new”? [12:11] Breaking down the design process into its three main components: seeing, solving and acting. [15:09] Responses generated from a fixed mindset in opposition to the responses from a growth mindset. [16:51] Everything is a prototype and designers are open to questioning how things work. [20:17] What Doug was Seeing as he redesigned the children’s MRI experience. [22:54] Delivering solutions based on what you are seeing.   Links and Resources Elon By Design and The Center for Design Thinking, Elon University Fluid Hive  Dawan Stanford on Twitter  Design Thinking 101 Podcast on iTunes, and on The Podcast App Transforming healthcare for children and their families: Doug Dietz at TEDxSanJoseCA 2012  Ten Types of Innovation

Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be giving you a brief introduction to design thinking. It starts with a story about Doug Dietz. In 2012, Doug was a principal designer at GE Healthcare. Doug designed a new MRI machine. One day, observing the new model in action at a hospital, Doug encountered a distraught child who had to undergo an MRI. He found out that over 80% of children had to be sedated to receive an MRI. As an MRI machine designer, he felt some responsibility for this. He also saw an opportunity do better for children. So, he spoke with teachers and other professionals who interact with children on a day-to-day basis, asking them how he could make their experience in an MRI machine less traumatic. As a result of those conversations, Doug and his team found a way to modify  an MRI machine for children. They added stickers to the floor with water and rock on them. Covered the MRI with stickers that looked like wood planks and sails. Now, instead of a scary piece of hospital equipment, the MRI looked a lot like a pirate ship.. They even created a storybook that accompanied the themed MRI. Parents could read to their child the pirate ship adventure story ahead of their child’s scheduled appointment. These changes resulted in a decrease in the need for sedation from 80% to 27%. Today, we explore how seeing the problem is an integral part of design thinking, and we’ll break down design thinking into process, methods, and mindset. The process is your step by step "rough" guide. With the methods, we have a bit more cohesion; design methods help us explore problems in specific ways, and guide us to ask questions in new ways in order to discover the right problems to solve. The mindset is something you have to practice your way into, in order to learn how to change your mindset. At its most basic, design thinking is the discipline of finding human problems worth solving, and creating viable new options in response. In many ways, it's the discipline of helping people ask the right questions at the right time. This episode also offers a definition design thinking that replaces creativity myths with truths about discipline and action. I break down the design process into Seeing, Solving, and Acting, and talk about why we should think about design from the perspective of the people we serve. In This Episode [01:26] Doug’s background in MRI science and his experience with a child getting an MRI. [03:04] Over 80% of children need to be sedated to have an MRI or a CAT scan. [06:15] Design thinking can be broken down into process, methods and mindset.[07:07] What has design thinking given students, and how design thinking can shape curriculum and projects inside the classroom. [08:02] The definition of design thinking. [09:57] Creating viable new offerings and what is defined as “new”? [12:11] Breaking down the design process into its three main components: seeing, solving and acting. [15:09] Responses generated from a fixed mindset in opposition to the responses from a growth mindset. [16:51] Everything is a prototype and designers are open to questioning how things work. [20:17] What Doug was Seeing as he redesigned the children’s MRI experience. [22:54] Delivering solutions based on what you are seeing. Links and Resources <a href="https://www.elon.edu/u/elon-by-design/" rel="nofollow" target="_blank">Elon By Design and The Center for Design Thinking</a>, Elon University <a href="https://fluidhive.com/" rel="nofollow" target="_blank">Fluid Hive</a> <a href="https://twitter.com/dawanstanford?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor" rel="nofollow" target="_blank"> Dawan Stanford on Twitter</a> <a href="https://podcasts.apple.com/us/podcast/design-thinking-101/id1376884817" rel="nofollow" target="_blank"> Design Thinking 101 Podcast on iTunes</a>, and on <a href="https://podcast.app/design-thinking-101-p473229/" rel="nofollow" target="_blank">The Podcast App</a> <a href="https://www.youtube.com/watch?v=jajduxPD6H4" rel="nofollow" target="_blank">Transforming healthcare for children and their families: Doug Dietz at TEDxSanJoseCA 2012</a> <a href="https://www.amazon.com/Ten-Types-Innovation-Discipline-Breakthroughs/dp/1118504240" rel="nofollow" target="_blank"> Ten Types of Innovation</a>

A Short Introduction to Design Thinking with Dawan Stanford — DT101 E32