Tony Won
4 Podcast Episodes
Tony Won - Is Gaming Player Support The Same as Customer Service?
Tony Won - Is Gaming Player Support The Same as Customer Service?
Tony Won has a long career as a leading player support specialist in the gaming industry. Previously he was the head of ... Read more
22 Jul 2022
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22mins
#36 - Tony Won
#36 - Tony Won
From politics to Director of Player Support for 450+ million players of Fortnite at Epic Games, Tony Won shares his uniq... Read more
27 May 2022
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1hr 12mins
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E18 with Tony Won - Scaling Player Support
E18 with Tony Won - Scaling Player Support
Learn about scaling player support organizations (customer support) with Tony Won, Head of Customer Experience at TruPla... Read more
15 Nov 2021
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1hr 5mins
What Support Leaders Get Wrong About Agent Training and How to Fix It (feat. Tony Won)
What Support Leaders Get Wrong About Agent Training and How to Fix It (feat. Tony Won)
Tony Won, Head of Customer Experience at TruPlay Games, shares what he thinks support leaders often get wrong about agen... Read more
19 Oct 2021
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