Marcy Miller's guest appearances

Marcy Miller

Miracle CDJR Podcast

Mike Woodruff

Joe Smith

Kim Baker

Ben Harvey

Ryan Baker

Tim Galvin

Kathleen Barrett

Robert Fleites

Marty Denson

Mike Olari

Kenneth Thomson

Josh Ellison

Donald Bandy

Jerry Faulkner

Michael Cart

OwlTail

Welcome to the 5th episode of our weekly podcast here at Miracle Chrysler Dodge Jeep Ram! In this episode, we talk with Marcy Miller, a Business Development Center Representative. Topics Discussed: Marcy’s backstory and how she got in the car businessThe role of the BDC (Business Development Center)Frequently Asked Questions that customers askWorking with customers with challenged creditWhat makes Miracle differentThe difference between a “locally owned” dealership and a “corporate giant”What Marcy enjoy’s doing during her time off Transcript Opening John Haggard:       00:02          Welcome to the Miracle Chrysler Dodge Jeep Ram podcast, where each week you’ll be able to learn the best ways to purchase or lease, maintain and accessorize, and how to sell your vehicle for the highest resale value possible, when you’re ready. I’m your host John Haggard, and throughout each month, right here we’ll have different team members join us from Miracle to bring you tips that you can actually use. John Haggard:       00:25          We do post a transcript of each podcast so you can easily refer to it for information. Maybe you heard something and you just want to get more detailed. What was it that he said or she said? Well, you can go right to the transcript and see it and not have to listen to the entire podcast to get back there, so we’ll have that for you. John Haggard:       00:42          On this podcast, we’re talking about what a Business Development Representative does at Miracle Chrysler Dodge Jeep Ram in Gallatin. We’ve got Marcy Miller with us here today. Hey Marcy. Marcy Miller:       00:52          Hey John. How are you? John Haggard:       00:54          I’m doing good. Hope you are too. Marcy Miller:       00:56          I’m doing great. Tell Us a Little Bit About Yourself John Haggard:       00:57          Great. Well, welcome to the podcast. You know, anytime we have a guest on the podcast, Marcy, people want to know something real about this person. It’s not just a talking head, if you will, but really get to know them. So tell us a little bit about you. Where’d you grow up? How did you get started in the car business? Marcy Miller:       01:12          Okay. Well I came here from Ohio, honestly. I grew up in Ohio. I’ve been around the country, lived in [inaudible], lived in Los Angeles and landed in Nashville 21 years ago, a singer. So I followed the music and ended up in Nashville. So… John Haggard:       01:30          You know, a lot of people do that. Don’t they. Say we’re going to come to Nashville. Do you still sing? I mean, do you do like any of that? Marcy Miller:       01:36          I do. I sing a lot. And I try to karaoke any time I can. I don’t do anything professionally, but I just do it for fun and enjoy it. How Did You You Get Into The Car Business? John Haggard:       01:46          Yeah. Yeah. So tell us how you wound up going to work for Miracle. Marcy Miller:       01:50          Okay. Well, I started in the car business 14 years ago. I’ve been in a lot of dealerships, and I have been a salesperson before. But I figured BDC was kind of my specialty. I was really good at being on the phones with customers and I’m great with people. So, I just got better and better at it and I’m still in the BDC, so I’ve been here for four years and I love Miracle. It’s a great company and it’s a great family owned dealership to work for. And I feel like I’m family. What Does BDC Mean, and What Is Your Role On The Miracle Team? John Haggard:       02:23          Yeah. And when you say BDC, just for the folks out there, that’s the Business Development Center that we’re talking about, is that right? Marcy Miller:       02:29          Yes sir. John Haggard:       02:29          Gotcha, Gotcha. So what is, what do you do exactly, cause people say, “well business development manager, I mean what does that really mean”? What do you do? Marcy Miller:       02:37          Basically when the phone rings I answer it, or when customers send in internet inquiries, I call them and I just try to see how I can help them answer their questions, and see if they can come on in and take a look at what they’re looking at online. So sometimes we have to work some things out on the phone first and sometimes they are just wanting to see if something’s available. So I check and make sure it’s available. They come in and get with the salesperson and purchase a vehicle. So it’s all about customer service and helping the customer in any aspect that they need. What Are Frequently Asked Questions That Customers Ask? John Haggard:       03:19          Okay. And what do you find when people are calling for information, what are the top say, three or four questions that people are asking today? Marcy Miller:       03:29          They will ask you first of all if the car is available that they’re looking at, unless they’re looking at new cars and they’re kind of in general looking at new cars and don’t know specifically what they want, and they have questions about those and the trim levels and that kind of thing. So the other questions: I would say typical questions would be about their financing and if they have to put money down and that kind of thing. Can You Work With Customers With Challenged Credit? John Haggard:       03:57          Now what if somebody has let’s say less than good or less than perfect credit? Maybe we’d call it challenged credit. What about folks like that? How can you help them? Marcy Miller:       04:06          Yeah, we help people with challenged credit all the time. We do have our bankruptcy programs through Rich Craycroft who is amazing. He’s the best in the business and we thank God we have him every day. A lot of times we can help them get into something right away. They don’t even need to be discharged. What Makes Miracle CDJR and the Miracle Auto Group Different? John Haggard:       04:26          So we have Marcy Miller, the Business Development Representative for Miracle Chrysler Dodge Jeep Ram on the podcast today. And you know, Marcy, everybody says “we’re the best”. “We can get it done”. Come now. If you were going to tell people about Miracle Chrysler Dodge Jeep Ram, why they should deal with the Miracle Auto Group versus a lot of other people who say, “we’re the biggest, the best, the brightest” or whatever, what would you say? Marcy Miller:       04:50          I would say that we are transparent. We try to put our best foot forward and tell you everything upfront. We don’t hide anything. And I feel like people are so used to playing games. We don’t do that. We’re just very straightforward and real. And that’s why I can work for this company because I wouldn’t have it any other way. Is There a Difference Between a Locally Owned Dealership and A Large Corporate Giant Dealership? John Haggard:       05:15          And you talked about locally owned. Have you worked for dealerships that were like corporate giants, if you will, or parts of big corporations. Marcy Miller:       05:24          I sure have. John Haggard:       05:24          And what’s the difference there? Marcy Miller:       05:26          A difference is that you’re expendable. You’re not important to them and they make you feel like you’re not important, regardless of how great you are and how good of a job you do. It doesn’t matter. If you don’t fit into their mold, they’re not going to keep you. Miracle isn’t like that. They keep you, they try to make everything work for you. They care about their employees and I’ve always felt like I was important here. That’s definitely important to me. What Do You Do In Your Time Off? John Haggard:       05:56          We talked a little bit earlier, you said that you are a singer, came to Nashville a little over 20 years ago. So when you’re not working, is singing your hobby or are there other hobbies, fun things that you like to do on your time off? Marcy Miller:       06:09          Well I have three kids and one of them is leaving me on Saturday. She’s going to college. So I’m a mom, I’m a single mom. And, I love my kids and I try to spend as much time with them as I can. Other than that, I like to spend time outdoors, go kayaking, canoeing, anything I can on the water. This summer has been all about water for me. I’ve been on boat rides and everything else. So, I try to just stay busy and, and try to enjoy my life because I’m realizing that it’s just passing me by and I’m trying to enjoy every minute of it. I feel like I wasted way too many years not enjoying my life and that’s what I’m doing. I’m enjoying it. John Haggard:       06:58          You know, that hindsight, 2020 for all of us, it’s that sort of Woulda, Shoulda, coulda. If I had only… Is that what you’re saying? Marcy Miller:       07:05          Yeah, and that’s not what I’m saying anymore. I’m not saying it anymore. I’m doing it and I’m enjoying my life. Closing John Haggard:       07:12          Well thanks Marcy. That’s Marcy Miller, everybody the Business Development Representative for Miracle Chrysler Dodge Jeep Ram, and you know that you can join us right here for other topics on the podcast throughout each month because our goal is to show you the best ways to purchase, maintain and accessorize your new or preowned vehicle. Then how to sell your vehicle for the highest resale value possible when you’re ready to do it. And don’t forget, we’ve also posted a transcript of each podcast right here on the website. You can easily refer to it and get all the information you need in summary form at your fingertips. I’m your host John Haggard, and we will see you next time.

Welcome to the 5th episode of our weekly podcast here at Miracle Chrysler Dodge Jeep Ram! In this episode, we talk with Marcy Miller, a Business Development Center Representative. Topics Discussed: <ul><li>Marcy’s backstory and how she got in the car business</li><li>The role of the BDC (Business Development Center)</li><li>Frequently Asked Questions that customers ask</li><li>Working with customers with challenged credit</li><li>What makes Miracle different</li><li>The difference between a “locally owned” dealership and a “corporate giant”</li><li>What Marcy enjoy’s doing during her time off</li></ul> <h2>Transcript</h2> <h3>Opening</h3> John Haggard: 00:02 Welcome to the Miracle Chrysler Dodge Jeep Ram podcast, where each week you’ll be able to learn the best ways to purchase or lease, maintain and accessorize, and how to sell your vehicle for the highest resale value possible, when you’re ready. I’m your host John Haggard, and throughout each month, right here we’ll have different team members join us from Miracle to bring you tips that you can actually use. John Haggard: 00:25 We do post a transcript of each podcast so you can easily refer to it for information. Maybe you heard something and you just want to get more detailed. What was it that he said or she said? Well, you can go right to the transcript and see it and not have to listen to the entire podcast to get back there, so we’ll have that for you. John Haggard: 00:42 On this podcast, we’re talking about what a Business Development Representative does at Miracle Chrysler Dodge Jeep Ram in Gallatin. We’ve got Marcy Miller with us here today. Hey Marcy. Marcy Miller: 00:52 Hey John. How are you? John Haggard: 00:54 I’m doing good. Hope you are too. Marcy Miller: 00:56 I’m doing great. <h3>Tell Us a Little Bit About Yourself</h3> John Haggard: 00:57 Great. Well, welcome to the podcast. You know, anytime we have a guest on the podcast, Marcy, people want to know something real about this person. It’s not just a talking head, if you will, but really get to know them. So tell us a little bit about you. Where’d you grow up? How did you get started in the car business? Marcy Miller: 01:12 Okay. Well I came here from Ohio, honestly. I grew up in Ohio. I’ve been around the country, lived in [inaudible], lived in Los Angeles and landed in Nashville 21 years ago, a singer. So I followed the music and ended up in Nashville. So… John Haggard: 01:30 You know, a lot of people do that. Don’t they. Say we’re going to come to Nashville. Do you still sing? I mean, do you do like any of that? Marcy Miller: 01:36 I do. I sing a lot. And I try to karaoke any time I can. I don’t do anything professionally, but I just do it for fun and enjoy it. <h3>How Did You You Get Into The Car Business?</h3> John Haggard: 01:46 Yeah. Yeah. So tell us how you wound up going to work for Miracle. Marcy Miller: 01:50 Okay. Well, I started in the car business 14 years ago. I’ve been in a lot of dealerships, and I have been a salesperson before. But I figured BDC was kind of my specialty. I was really good at being on the phones with customers and I’m great with people. So, I just got better and better at it and I’m still in the BDC, so I’ve been here for four years and I love Miracle. It’s a great company and it’s a great family owned dealership to work for. And I feel like I’m family. <h3>What Does BDC Mean, and What Is Your Role On The Miracle Team?</h3> John Haggard: 02:23 Yeah. And when you say BDC, just for the folks out there, that’s the Business Development Center that we’re talking about, is that right? Marcy Miller: 02:29 Yes sir. John Haggard: 02:29 Gotcha, Gotcha. So what is, what do you do exactly, cause people say, “well business development manager, I mean what does that really mean”? What do you do? Marcy Miller: 02:37 Basically when the phone rings I answer it, or when customers send in internet inquiries, I call them and I just try to see how I can help them answer their questions, and see if they can come on in and take a look at what they’re looking at online. So sometimes we have to work some things out on the phone first and sometimes they are just wanting to see if something’s available. So I check and make sure it’s available. They come in and get with the salesperson and purchase a vehicle. So it’s all about customer service and helping the customer in any aspect that they need. <h3>What Are Frequently Asked Questions That Customers Ask?</h3> John Haggard: 03:19 Okay. And what do you find when people are calling for information, what are the top say, three or four questions that people are asking today? Marcy Miller: 03:29 They will ask you first of all if the car is available that they’re looking at, unless they’re looking at new cars and they’re kind of in general looking at new cars and don’t know specifically what they want, and they have questions about those and the trim levels and that kind of thing. So the other questions: I would say typical questions would be about their financing and if they have to put money down and that kind of thing. <h3>Can You Work With Customers With Challenged Credit?</h3> John Haggard: 03:57 Now what if somebody has let’s say less than good or less than perfect credit? Maybe we’d call it challenged credit. What about folks like that? How can you help them? Marcy Miller: 04:06 Yeah, we help people with challenged credit all the time. We do have our bankruptcy programs through Rich Craycroft who is amazing. He’s the best in the business and we thank God we have him every day. A lot of times we can help them get into something right away. They don’t even need to be discharged. <h3>What Makes Miracle CDJR and the Miracle Auto Group Different?</h3> John Haggard: 04:26 So we have Marcy Miller, the Business Development Representative for Miracle Chrysler Dodge Jeep Ram on the podcast today. And you know, Marcy, everybody says “we’re the best”. “We can get it done”. Come now. If you were going to tell people about Miracle Chrysler Dodge Jeep Ram, why they should deal with the Miracle Auto Group versus a lot of other people who say, “we’re the biggest, the best, the brightest” or whatever, what would you say? Marcy Miller: 04:50 I would say that we are transparent. We try to put our best foot forward and tell you everything upfront. We don’t hide anything. And I feel like people are so used to playing games. We don’t do that. We’re just very straightforward and real. And that’s why I can work for this company because I wouldn’t have it any other way. <h3>Is There a Difference Between a Locally Owned Dealership and A Large Corporate Giant Dealership?</h3> John Haggard: 05:15 And you talked about locally owned. Have you worked for dealerships that were like corporate giants, if you will, or parts of big corporations. Marcy Miller: 05:24 I sure have. John Haggard: 05:24 And what’s the difference there? Marcy Miller: 05:26 A difference is that you’re expendable. You’re not important to them and they make you feel like you’re not important, regardless of how great you are and how good of a job you do. It doesn’t matter. If you don’t fit into their mold, they’re not going to keep you. Miracle isn’t like that. They keep you, they try to make everything work for you. They care about their employees and I’ve always felt like I was important here. That’s definitely important to me. <h3>What Do You Do In Your Time Off?</h3> John Haggard: 05:56 We talked a little bit earlier, you said that you are a singer, came to Nashville a little over 20 years ago. So when you’re not working, is singing your hobby or are there other hobbies, fun things that you like to do on your time off? Marcy Miller: 06:09 Well I have three kids and one of them is leaving me on Saturday. She’s going to college. So I’m a mom, I’m a single mom. And, I love my kids and I try to spend as much time with them as I can. Other than that, I like to spend time outdoors, go kayaking, canoeing, anything I can on the water. This summer has been all about water for me. I’ve been on boat rides and everything else. So, I try to just stay busy and, and try to enjoy my life because I’m realizing that it’s just passing me by and I’m trying to enjoy every minute of it. I feel like I wasted way too many years not enjoying my life and that’s what I’m doing. I’m enjoying it. John Haggard: 06:58 You know, that hindsight, 2020 for all of us, it’s that sort of Woulda, Shoulda, coulda. If I had only… Is that what you’re saying? Marcy Miller: 07:05 Yeah, and that’s not what I’m saying anymore. I’m not saying it anymore. I’m doing it and I’m enjoying my life. <h3>Closing</h3> John Haggard: 07:12 Well thanks Marcy. That’s Marcy Miller, everybody the Business Development Representative for Miracle Chrysler Dodge Jeep Ram, and you know that you can join us right here for other topics on the podcast throughout each month because our goal is to show you the best ways to purchase, maintain and accessorize your new or preowned vehicle. Then how to sell your vehicle for the highest resale value possible when you’re ready to do it. And don’t forget, we’ve also posted a transcript of each podcast right here on the website. You can easily refer to it and get all the information you need in summary form at your fingertips. I’m your host John Haggard, and we will see you next time.

Episode #5 – Marcy Miller – Business Development Representative