Jane Honey's guest appearances

Jane Honey

Inside Intercom

Science of CX

Sujan Patel

Nate Brown

Jeanne Bliss

Annette Franz

Kim Scott

Edmond Lau

Fergal Reid

Margaret Gould Stewart

Tina Roth Eisenberg

Jackie Bavaro

Ann Handley

Bob Moesta

Claire Vo

Elad Gil

Jason Calacanis

OwlTail

Intercom

The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder. On this episode Intercom's Senior Product Director Jane Honey discusses the perks of career ladders and what has changed in our approach since last time.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder. On this episode Intercom's Senior Product Director Jane Honey discusses the perks of career ladders and what has changed in our approach since last time.See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer nofollow" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer nofollow" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

Intercom's Jane Honey on perfecting career paths for product management

Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Product Director for Moonpig.com. Her main Roles revolve around;  Product leadership, team leadership, innovation &amp; culture change, and relentless customer focus:  In our interview today, some of the topics we discuss include; Conversational engagement and supportWhat you as a business leader can expect by implementing conversational cxProviding personalized high quality customer support to build ongoing customer loyaltyThe type of businesses that are best suited for Conversational Technology as a strategy. Leveraging consumer trends data to keep up with Conversational strategies. Relationships with your customers through personalized messenger based experiences. Scaling your business without necessarily having to scale your support team. The future of conversational relationships.  Connect with Jane Linkedin - https://www.linkedin.com/in/janehoney/?originalSubdomain=uk  Website - https://www.intercom.com/blog/ 

Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Product Director for <a href="http://Moonpig.com" rel="nofollow" target="_blank">Moonpig.com</a>. Her main Roles revolve around;  Product leadership, team leadership, innovation &amp; culture change, and relentless customer focus:  In our interview today, some of the topics we discuss include; <ul><li>Conversational engagement and support</li><li>What you as a business leader can expect by implementing conversational cx</li><li>Providing personalized high quality customer support to build ongoing customer loyalty</li><li>The type of businesses that are best suited for Conversational Technology as a strategy. </li><li>Leveraging consumer trends data to keep up with Conversational strategies. </li><li>Relationships with your customers through personalized messenger based experiences. </li><li>Scaling your business without necessarily having to scale your support team. </li><li>The future of conversational relationships. </li></ul> Connect with Jane Linkedin - <a href="https://www.linkedin.com/in/janehoney/?originalSubdomain=uk" rel="nofollow" target="_blank">https://www.linkedin.com/in/janehoney/?originalSubdomain=uk</a> Website - <a href="https://www.intercom.com/blog/" rel="nofollow" target="_blank">https://www.intercom.com/blog/</a>

Jane Honey : How Will Conversational Tech Impact CX